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Amazon Spanish Customer Service Jobs (NOW HIRING)

Collabera

Spanish Customer Service Specialist

Tempe, AZ · Hybrid

$23 - $24/hr

Bilingual - English and Spanish. 6+ months of customer service / call center / contact center experience. Benefits: The Company offers the following benefits for this position, subject to applicable ...

Londen Insurance Group

Be Seen First

Bilingual - Spanish Customer Service Representative

Phoenix, AZ · On-site

$23/hr

Our objective in the Spanish Department is to provide superb customer service to our policyholders and agents, build relationships and create positive interactions, most of the time in Spanish. Our ...

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Amazon Spanish Customer Service information

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How much do amazon spanish customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon spanish customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Spanish Customer Service job?

An Amazon Spanish Customer Service job involves assisting Spanish-speaking customers with their inquiries, orders, and issues related to Amazon’s products and services. Representatives communicate via phone, chat, or email to resolve customer concerns efficiently. The role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Fluency in Spanish and proficiency in English are typically required.

What are the typical daily responsibilities of an Amazon Spanish Customer Service representative?

As an Amazon Spanish Customer Service representative, your daily responsibilities include responding to customer inquiries via phone, chat, or email in both Spanish and English, assisting with order issues, returns, or account questions. You'll troubleshoot problems, escalate complex cases to specialized teams, and ensure each interaction is handled professionally and efficiently. Collaboration with team members and ongoing training are common, as Amazon values continuous improvement and knowledge sharing. This dynamic role requires balancing multiple tasks while prioritizing customer satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon Spanish Customer Service position, and why are they important?

To succeed as an Amazon Spanish Customer Service representative, fluency in Spanish and English, excellent communication skills, and prior experience in customer support are essential qualifications. Familiarity with CRM software, ticketing systems, and Amazon’s internal support platforms is often required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These competencies ensure effective resolution of customer inquiries and contribute to a positive shopping experience for Spanish-speaking customers.

More about Amazon Spanish Customer Service jobs
What cities are hiring for Amazon Spanish Customer Service jobs? Cities with the most Amazon Spanish Customer Service job openings:
What are the most commonly searched types of Amazon Spanish Customer Service jobs? The most popular types of Amazon Spanish Customer Service jobs are:
What states have the most Amazon Spanish Customer Service jobs? States with the most job openings for Amazon Spanish Customer Service jobs include:
What job categories do people searching Amazon Spanish Customer Service jobs look for? The top searched job categories for Amazon Spanish Customer Service jobs are:
Amazon Spanish Customer Service jobs near you
Infographic showing various Amazon Spanish Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual (English-Spanish) Customer Service Representative

Bilingual (English-Spanish) Customer Service Representative

Addison Group

Mclean, VA • Hybrid

$25 - $26/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

Job Title: Bilngual (English/Spanish) Customer Service Representative

Industry: Consumer Services / Dispute Resolution

Location (city, state): McLean, VA

Assignment Type: Contract-to-Hire | Long-term contract assignment

Pay: $25.00–$26.00/hour

Work Schedule:

Monday–Friday | 9:00 AM – 6:00 PM EST

Hybrid schedule available after training completion (2 onsite days / 3 remote days)

Initial training period of approximately 3–6 weeks will be fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a respected organization seeking bilingual customer service professionals to support its dispute resolution operations team. This organization provides consumer-focused services in a collaborative environment that promotes professional development and long-term career growth.

Job Description:

Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.

Key Responsibilities:

  • Manage inbound customer inquiries in a high-volume call center setting
  • Assist customers with online and phone-based claim submissions
  • Explain program requirements, processes, and next steps clearly and professionally
  • Maintain detailed and accurate records within internal systems
  • Escalate complex issues appropriately when needed
  • Deliver empathetic, solution-oriented customer service in both English and Spanish
  • Support operational initiatives and outreach projects as assigned
  • Learn and apply industry-related policies and procedures

Qualifications:

  • Bilingual in English and Spanish required
  • Bachelor’s degree required
  • Minimum 4 years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM/contact center software such as RingCentral or similar systems
  • Prior Fortune 500 or enterprise-level customer support experience preferred
  • Excellent verbal and written communication skills
  • Strong multitasking, organizational, and problem-solving abilities
  • Comfortable using web-based customer support platforms
  • Demonstrated career growth within prior customer service positions

Additional Details:

  • Structured onboarding and training provided
  • Long-term contract with potential for permanent conversion based on performance
  • Opportunity for advancement into higher-level dispute resolution and case management responsibilities
  • Collaborative and team-oriented work environment
  • Video interview process with leadership team
  • Targeted start date: June/July 2026

Perks:

  • Hybrid work flexibility after training
  • Career advancement opportunities
  • Professional development and mentorship
  • Supportive team culture
  • Exposure to dispute resolution and case management operations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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