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Amazon Spanish Customer Service Jobs (NOW HIRING)

Collabera

Spanish Customer Service Specialist

Tempe, AZ · Hybrid

$23 - $24/hr

Bilingual - English and Spanish. 6+ months of customer service / call center / contact center experience. Benefits: The Company offers the following benefits for this position, subject to applicable ...

MCI Careers

Spanish Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

We're hiring Spanish Customer Service Representatives to join our Wichita-based team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, payment ...

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How much do amazon spanish customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon spanish customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Spanish Customer Service job?

An Amazon Spanish Customer Service job involves assisting Spanish-speaking customers with their inquiries, orders, and issues related to Amazon’s products and services. Representatives communicate via phone, chat, or email to resolve customer concerns efficiently. The role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Fluency in Spanish and proficiency in English are typically required.

What are the typical daily responsibilities of an Amazon Spanish Customer Service representative?

As an Amazon Spanish Customer Service representative, your daily responsibilities include responding to customer inquiries via phone, chat, or email in both Spanish and English, assisting with order issues, returns, or account questions. You'll troubleshoot problems, escalate complex cases to specialized teams, and ensure each interaction is handled professionally and efficiently. Collaboration with team members and ongoing training are common, as Amazon values continuous improvement and knowledge sharing. This dynamic role requires balancing multiple tasks while prioritizing customer satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon Spanish Customer Service position, and why are they important?

To succeed as an Amazon Spanish Customer Service representative, fluency in Spanish and English, excellent communication skills, and prior experience in customer support are essential qualifications. Familiarity with CRM software, ticketing systems, and Amazon’s internal support platforms is often required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These competencies ensure effective resolution of customer inquiries and contribute to a positive shopping experience for Spanish-speaking customers.

More about Amazon Spanish Customer Service jobs
What cities are hiring for Amazon Spanish Customer Service jobs? Cities with the most Amazon Spanish Customer Service job openings:
What are the most commonly searched types of Amazon Spanish Customer Service jobs? The most popular types of Amazon Spanish Customer Service jobs are:
What states have the most Amazon Spanish Customer Service jobs? States with the most job openings for Amazon Spanish Customer Service jobs include:
What job categories do people searching Amazon Spanish Customer Service jobs look for? The top searched job categories for Amazon Spanish Customer Service jobs are:
Amazon Spanish Customer Service jobs near you
Infographic showing various Amazon Spanish Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Spanish Customer Service Representative (Tolling)

Spanish Customer Service Representative (Tolling)

MCI

Carrollton, TX • On-site

$15.50 - $21/hr

Other

Posted 3 days ago

Job description

Spanish Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're looking for dependable and enthusiastic Spanish Customer Service Representatives to join our team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, resolve disputes, process payments, and guide them through various procedures all while delivering a professional and positive experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous, timely, and professional manner.
  • Listen actively to understand customer needs and provide effective solutions.
  • Research internal systems to locate missing information and coordinate with other departments as needed.
  • Process payments and manage account-related tasks using company systems.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures to ensure compliance and consistency.
  • Use training and knowledge bases to answer customer questions confidently.
  • Escalate unresolved issues to supervisors or appropriate teams.
  • Ensure first-call resolution through effective troubleshooting and communication.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance and scheduling expectations.

Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Typing speed of 20+ WPM with accuracy.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Familiarity with Windows operating systems and ability to learn new tools.
  • Reliable and punctual with a strong work ethic.
  • Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
  • Customer-first mindset: empathetic, patient, and responsive.
  • Ability to multitask, self-manage, and adapt to change.
  • Team-oriented with excellent interpersonal skills.

Preferred:

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
  • Experience in state or federal work environments.

Apply