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Amazon Seller Support Jobs (NOW HIRING)

MACKENZIE-CHILDS LLC

Amazon Senior Specialist

Aurora, NY · On-site +1

$75K - $95K/yr

Support daily management of Amazon Seller Central across the US and international marketplaces. * Assist in maintaining and updating Amazon Storefront merchandising to align with seasonal campaigns ...

MACKENZIE-CHILDS LLC

Amazon Senior Specialist

Aurora, NY · Remote

$72K - $90K/yr

Support daily management of Amazon Seller Central across the US and international marketplaces. * Assist in maintaining and updating Amazon Storefront merchandising to align with seasonal campaigns ...

Create Wellness, Inc.

Marketplaces Manager

New York, NY · On-site

Lives in Amazon Seller Central and knows what it takes to win on the platform * Thinks like an ... Own account health and compliance: proactive monitoring, opening and resolving seller support cases ...

Meyer Distributing

Amazon Brand Manager

Valhalla, NY · On-site

$60K - $70K/yr

This position requires hands-on experience with Amazon Seller Central/Vendor Central and Amazon Brand Registry. The ideal candidate is analytical, detail-oriented, and comfortable supporting both ...

MEYER DISTRIBUTING INC

Amazon Brand Manager

Valhalla, NY · On-site

$60K - $70K/yr

This position requires hands-on experience with Amazon Seller Central/Vendor Central and Amazon Brand Registry. The ideal candidate is analytical, detail-oriented, and comfortable supporting both ...

Create Wellness, Inc.

Marketplaces Manager

New York, NY · On-site

Lives in Amazon Seller Central and knows what it takes to win on the platform * Thinks like an ... Own account health and compliance: proactive monitoring, opening and resolving seller support cases ...

MEYER DISTRIBUTING INC

Amazon Brand Manager

Jasper, IN · On-site

This position requires hands-on experience with Amazon Seller Central/Vendor Central and Amazon Brand Registry. The ideal candidate is analytical, detail-oriented, and comfortable supporting both ...

Meyer Distributing

Amazon Brand Manager

Valhalla, NY · On-site

$60K - $70K/yr

This position requires hands-on experience with Amazon Seller Central/Vendor Central and Amazon Brand Registry. The ideal candidate is analytical, detail-oriented, and comfortable supporting both ...

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All JobsAmazon Seller Support Jobs

Amazon Seller Support information

See salary details

$39.5K

$90.7K

$166.5K

How much do amazon seller support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for amazon seller support in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is an Amazon Seller Support?

An Amazon Seller Support job involves assisting sellers who use Amazon's platform to manage their businesses. Representatives help resolve issues related to account management, product listings, orders, payments, and policy compliance. The role requires strong communication skills, problem-solving abilities, and knowledge of Amazon’s seller policies. Seller Support agents typically work via phone, email, or chat to ensure that sellers receive timely and effective assistance.

What are the key skills and qualifications needed to thrive in Amazon Seller Support?

To thrive as an Amazon Seller Support representative, you need strong customer service abilities, problem-solving skills, and familiarity with e-commerce practices, often supported by prior experience in support or retail environments. Proficiency in using CRM systems, Amazon's internal tools, and ticketing platforms is commonly required. Excellent communication, patience, and adaptability are vital soft skills in this role. These qualities ensure you can effectively assist sellers, resolve issues efficiently, and maintain high satisfaction levels in a fast-paced, dynamic setting.

What are some typical challenges faced by Amazon Seller Support representatives?

Amazon Seller Support representatives often encounter complex inquiries ranging from account performance issues to listing or payment concerns, where timely and accurate problem-solving is crucial. The role can involve managing a high volume of support tickets and adapting to frequently updated platform policies and procedures. Representatives must also communicate clearly with sellers from diverse backgrounds who may be experiencing stress or frustration. Success in this position requires strong attention to detail, patience, and ongoing willingness to learn about new Amazon tools and protocols.

Can you actually work for Amazon Seller Support from home?

Yes, Amazon Seller Support representatives often work remotely, especially during periods of increased demand or for certain shifts. The role typically requires a reliable internet connection, a quiet work environment, and the ability to use company-provided tools and systems from home.

How much does Amazon Seller Support make?

Amazon Seller Support representatives typically earn an average salary ranging from $30,000 to $45,000 per year, depending on experience and location. The role may include benefits such as health insurance and opportunities for advancement within Amazon's customer service and support teams.
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What are the most commonly searched types of Amazon Seller Support jobs?

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Amazon Seller Support jobs near you
Infographic showing various Amazon Seller Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Senior Manager, Retail Management Services (Amazon)

VML

Chicago, IL • On-site

Full-time

Re-posted 11 days ago

Job description

Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign's Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
About the Role
We are seeking a highly tactical, detail-oriented Senior Manager, Retail Management Services (Amazon Operations) to join our retail execution team. This is a "hands-on-keys" position dedicated to the day-to-day operational health of our CPG clients on Amazon.
You will serve as the operational backbone for our clients' eCommerce and Sales teams. Your primary mission is to ensure their Amazon catalog is flawless, their products stay in stock, and any platform glitches are resolved swiftly. You will live and breathe inside Amazon Vendor Central and Seller Central, executing content changes, wrestling with flat files, and managing support tickets to drive immediate retail success.
Key Responsibilities
1) Ticket Resolution & Troubleshooting
  • Case Management: act as the primary point of contact for submitting, managing, and relentlessly following up on Amazon support tickets via Seller Support, Vendor Support, and Brand Registry.
  • Error Resolution: troubleshoot and resolve complex catalog errors (e.g., Error 5665, Error 8541, stranded inventory, merged ASIN issues, and brand hijackings).
  • Compliance: monitor Account Health dashboards and resolve listing suppressions, "Search Suppressed" statuses, and ANDON cords immediately.

2) Catalog & Content Management
  • Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to execute catalog-wide updates, establish parent-child variation families, and map backend attributes.
  • Content Execution: execute day-to-day content updates. Coordinate the upload and configuration of visual assets, including new product images, videos, and A+ Content updates.
  • A/B Testing Execution: set up, monitor, and report on A/B tests for product titles, main images, and A+ content to continuously optimize for conversion rate (CVR).

3) Availability & Inventory Support
  • In-Stock Management: monitor basic retail metrics (Out-of-Stock rates, Lost Buy Box) and work with client supply chain teams to flag PO (Purchase Order) issues or shipment discrepancies.
  • Dispute Management: assist in identifying and disputing operational chargebacks and shortage claims to protect client profitability.

4)Client & Team Support
  • Walk-the-Store Audits: conduct routine digital shelf diagnostics. Provide clients with tactical, visual reports on real-time PDP accuracy, competitor positioning, share of search and out-of-stock visibility.
  • Sales Enablement: support the client's internal eCommerce/Sales managers by providing weekly operational status reports, pending ticket updates, and catalog health readouts.
  • Cross-Functional Collaboration: partner with our internal Media and Strategy teams to ensure ASINs are retail-ready before major advertising campaigns launch.

Key Qualifications & Skills
  • 1-4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P). Prior experience in an agency setting supporting CPG/FMCG brands is highly preferred.
  • Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
  • Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
  • Problem-Solving Mentality: a gritty determination to solve problems. You don't take the first "No" from Amazon Support as the final answer; you know how to escalate and force resolution.
  • Extreme Attention to Detail: an eye for precision to ensure product listings are 100% accurate, properly mapped, and visually cohesive before pushing them live.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
$60,000-$140,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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