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Amazon Ring Customer Service Jobs (NOW HIRING)

Amazon

Manager, Product Design, Ring

Hawthorne, CA

$192K/yr

... customers interact with and get value from Ring's ecosystem of products and services. About the ... Amazon Sidewalk (RBKS) product vision to life We enjoy what we do, have big ideas, and tackle ...

Amazon

Manager, Product Design, Ring

Hawthorne, CA · On-site

$192K/yr

... customers interact with and get value from Ring's ecosystem of products and services. About the ... Amazon Sidewalk (RBKS) product vision to life We enjoy what we do, have big ideas, and tackle ...

Amazon

Senior Builder - Product Manager, Ring

Hawthorne, CA · On-site

$128K - $169K/yr

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

Amazon

Brand Media Lead, Ring & Blink

Hawthorne, CA · On-site

... customer service; and follow all federal, state, and local laws and Company policies. Criminal ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

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Amazon Ring Customer Service information

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How much do amazon ring customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for amazon ring customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Ring Customer Service representative, and why are they important?

To excel as an Amazon Ring Customer Service representative, you need strong problem-solving abilities, excellent communication skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Ring device troubleshooting tools is typically required. Patience, empathy, and adaptability help create positive customer interactions and resolve issues efficiently. These skills are crucial for delivering high-quality support, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges faced by Amazon Ring Customer Service representatives, and how are they supported in overcoming them?

Amazon Ring Customer Service representatives often encounter challenges such as troubleshooting technical issues remotely, addressing security concerns, and managing high call volumes, especially during peak periods or device launches. To help overcome these challenges, representatives receive comprehensive training on Ring products, access to a robust knowledge base, and real-time support from technical specialists. Team leads and supervisors are available to provide guidance, and regular coaching sessions help employees continuously improve their problem-solving and customer interaction skills.

What is the difference between Amazon Ring Customer Service vs Amazon Customer Service?

AspectAmazon Ring Customer ServiceAmazon Customer Service
CredentialsCustomer service experience, technical knowledge of Ring productsCustomer service experience, familiarity with Amazon platform
Work EnvironmentRemote or call center, focused on Ring devices and servicesRemote or call center, broader Amazon product and service support
Industry UsageSpecific to Ring smart home security productsGeneral support across Amazon's marketplace and services
Search/Comparison IntentDifferences in roles, responsibilities, and skillsComparison of support scope and job requirements

Amazon Ring Customer Service focuses on supporting Ring smart home security products, requiring technical knowledge of these devices. Amazon Customer Service covers a broader range of Amazon products and services, with a wider scope of support. Both roles involve customer interaction, but the specific product focus and technical expertise differ.

What is Amazon Ring Customer Service?

Amazon Ring Customer Service is a support team dedicated to assisting customers with issues related to Ring products, such as video doorbells, security cameras, and alarm systems. They help with device setup, troubleshooting technical problems, billing inquiries, and warranty claims. The service is available through various channels, including phone, chat, and email, ensuring customers get timely and effective assistance. Ring Customer Service aims to provide a smooth user experience and resolve any issues customers might encounter with their Ring devices.
More about Amazon Ring Customer Service jobs
What job categories do people searching Amazon Ring Customer Service jobs look for? The top searched job categories for Amazon Ring Customer Service jobs are:
Amazon Ring Customer Service jobs near you
Infographic showing various Amazon Ring Customer Service job openings in the United States as of June 2026, with employment types broken down into 18% Locum Tenens, 35% Full Time, 18% Part Time, and 29% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Manager, Product Design, Ring

Manager, Product Design, Ring

Amazon

Hawthorne, CA

$192K/yr

Full-time

Posted 29 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,921 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The Manager, Product Design will lead a team of designers working on Ring's mobile and web app experience. This leader will direct an international team of designers to create intuitive, cohesive experiences that help customers make the most of their Ring devices. They will drive AI-enabled innovations, establish scalable design systems, and elevate product quality while maintaining efficient delivery.

The ideal candidate will thrive in a dynamic environment, effectively balancing craft excellence with practical execution across multiple work streams. This position requires flexibility to work across multiple time zones.
Key job responsibilities
Lead an international team of UX designers in a dynamic environment, helping shape emerging opportunities and navigate complex challenges
Partner with content design, product management, and engineering leadership to align design with business goals
Lead strategic AI adoption initiatives that that empowers designers to tackle bigger challenges and deliver breakthrough experiences
Use data analytics to inform design decisions and present to stakeholders
Guide teams toward cohesive approaches while clearly communicating complex concepts
Set design vision and optimize team structures to meet objectives
Balance design solutions with technical constraints and customer needs
Foster cross-functional collaboration and innovation
Develop and mentor designers within the organization
Represent product design at the executive level
A day in the life
You'll lead a product design team focused on Ring's mobile and web experiences. You'll set objectives for the design organization alongside product management and engineering leaders, champion both data-driven design decisions and ambitious AI adoption initiatives

You'll optimize user experiences through analytics while exploring new AI-enabled possibilities that push our product innovation forward. You'll ensure design execution aligns with product strategy and design systems, mentor your team, and collaborate with cross-functional partners across global time zones. You'll drive initiatives that improve how customers interact with and get value from Ring's ecosystem of products and services.
About the team
The Product and Design Group (PDG) is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the Ring/Blink/Amazon Key/Amazon Sidewalk (RBKS) product vision to life

We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points-crafting innovative products that aim to connect the physical and digital customer journey.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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