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Amazon Ring Customer Service Jobs (NOW HIRING)

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Contracts Manager, Amazon Ring Legal

Hawthorne, CA · On-site

$90K - $121K/yr

We are looking for a talented Contracts Manager to support our Ring, Blink, Amazon Key and Sidewalk ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...

Amazon

AI Builder, Ring

Hawthorne, CA

Amazon Ring team is leading the next phase of AI adoption and is seeking a hands-on Engineer-AI ... customer, sharing their needs with regard to their usage of Gen AI services. In this role, your ...

Amazon

AI Builder, Ring

Hawthorne, CA

Amazon Ring team is leading the next phase of AI adoption and is seeking a hands-on Engineer-AI ... customer, sharing their needs with regard to their usage of Gen AI services. In this role, your ...

Amazon

AI Builder, Ring

Hawthorne, CA · On-site

Amazon Ring team is leading the next phase of AI adoption and is seeking a hands-on Engineer-AI ... of the customer, sharing their needs with regard to their usage of Gen AI services. • In this ...

Amazon

AZ · On-site

... including Ring, Blink and eero. The Amazon Offline Retail team is the group responsible for ... and customers to intake insights to improve products and services and drive decisions at the ...

Amazon

AZ

... including Ring, Blink and eero. The Amazon Offline Retail team is the group responsible for ... and customers to intake insights to improve products and services and drive decisions at the ...

Amazon

Software Development Engineer, Ring

Reading, MA · On-site

... cloud services that will be used by millions of Ring customers. This position gives you the ... Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you're always home.

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Amazon Ring Customer Service information

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How much do amazon ring customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for amazon ring customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Ring Customer Service representative, and why are they important?

To excel as an Amazon Ring Customer Service representative, you need strong problem-solving abilities, excellent communication skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Ring device troubleshooting tools is typically required. Patience, empathy, and adaptability help create positive customer interactions and resolve issues efficiently. These skills are crucial for delivering high-quality support, maintaining customer satisfaction, and upholding the company's reputation.

What are some common challenges faced by Amazon Ring Customer Service representatives, and how are they supported in overcoming them?

Amazon Ring Customer Service representatives often encounter challenges such as troubleshooting technical issues remotely, addressing security concerns, and managing high call volumes, especially during peak periods or device launches. To help overcome these challenges, representatives receive comprehensive training on Ring products, access to a robust knowledge base, and real-time support from technical specialists. Team leads and supervisors are available to provide guidance, and regular coaching sessions help employees continuously improve their problem-solving and customer interaction skills.

What is the difference between Amazon Ring Customer Service vs Amazon Customer Service?

AspectAmazon Ring Customer ServiceAmazon Customer Service
CredentialsCustomer service experience, technical knowledge of Ring productsCustomer service experience, familiarity with Amazon platform
Work EnvironmentRemote or call center, focused on Ring devices and servicesRemote or call center, broader Amazon product and service support
Industry UsageSpecific to Ring smart home security productsGeneral support across Amazon's marketplace and services
Search/Comparison IntentDifferences in roles, responsibilities, and skillsComparison of support scope and job requirements

Amazon Ring Customer Service focuses on supporting Ring smart home security products, requiring technical knowledge of these devices. Amazon Customer Service covers a broader range of Amazon products and services, with a wider scope of support. Both roles involve customer interaction, but the specific product focus and technical expertise differ.

What is Amazon Ring Customer Service?

Amazon Ring Customer Service is a support team dedicated to assisting customers with issues related to Ring products, such as video doorbells, security cameras, and alarm systems. They help with device setup, troubleshooting technical problems, billing inquiries, and warranty claims. The service is available through various channels, including phone, chat, and email, ensuring customers get timely and effective assistance. Ring Customer Service aims to provide a smooth user experience and resolve any issues customers might encounter with their Ring devices.
More about Amazon Ring Customer Service jobs
What job categories do people searching Amazon Ring Customer Service jobs look for? The top searched job categories for Amazon Ring Customer Service jobs are:
Amazon Ring Customer Service jobs near you
Infographic showing various Amazon Ring Customer Service job openings in the United States as of June 2026, with employment types broken down into 18% Locum Tenens, 35% Full Time, 18% Part Time, and 29% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Contracts Manager, Amazon Ring Legal

Contracts Manager, Amazon Ring Legal

Amazon

Hawthorne, CA • On-site

$90K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,921 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We are looking for a talented Contracts Manager to support our Ring, Blink, Amazon Key and Sidewalk (RBKS) teams. You'll help us grow our business and help us scale by supporting and negotiating a variety of contracts, with a secondary role supporting work for product counsel on the legal team.
You will work directly with business teams to manage a wide variety of contract requests and negotiations. You must be a thought leader in optimizing and streamlining deal forms and document management systems, using AI tools as a preferred solution wherever possible.
Key job responsibilities
- Drafting and negotiating a wide variety of contracts.
- Managing a high volume of daily contract inquiries of all shapes and sizes.
- Optimizing the organizations existing document and information management tools, using AI as a preferred solution.
- Improving and maintaining the organizations existing simplification tools.
- Creating templates and fallback guides to simplify contracts.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 3+ years of contracts management experience
PREFERRED QUALIFICATIONS
- Can manage a high volume of requests and competing deadlines
- Experience in reviewing, drafting, and negotiating commercial contracts
- strong organizational skills
- passion to simplify complex problems.
- experience working with AI
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Hawthorne - 76,000.00 - 133,000.00 USD annually

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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