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Amazon Non Technical Jobs in California (NOW HIRING)

Amazon

IT Manager, Ops Tech Solutions (OTS)

Salinas, CA · On-site

... technical support to Amazon's Operations team who fulfill our customer promises millions of times a ... non-technical leaders - Strong analytical problem-solving skills. - Ability to thrive in an ...

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Amazon Non Technical information

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$18.8K

$43.7K

$75.5K

How much do amazon non technical jobs pay per year?

As of Aug 23, 2026, the average yearly pay for amazon non technical in California is $43,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $43,400.00 per year, depending on experience, location, and employer.

What is an Amazon non technical?

An Amazon Non-Technical job refers to roles that do not require expertise in programming or software development. These positions are found in various departments such as customer service, operations, marketing, human resources, and supply chain management. They focus on business processes, strategy, communication, and operational efficiency to support Amazon’s overall goals. Non-technical roles are essential in ensuring smooth day-to-day operations and enhancing customer experience. These jobs offer opportunities for career growth and development within Amazon’s vast ecosystem.

What are the typical responsibilities of an Amazon non technical?

As an Amazon Non Technical team member, you may handle tasks such as process improvement, project coordination, data analysis, and supporting business operations or customer experience initiatives. Your day could involve collaborating with different teams to streamline workflows, generating and interpreting operational reports, and identifying areas for greater efficiency or customer satisfaction. These roles are highly collaborative, requiring you to balance multiple projects and communicate effectively with stakeholders across departments. This variety keeps the work dynamic and offers exposure to multiple facets of Amazon's business, allowing for continued professional growth and learning.

What are the key skills and qualifications needed to thrive in the Amazon non technical position?

Succeeding in an Amazon Non Technical role requires strong organizational skills, attention to detail, and a bachelor's degree or equivalent experience in business, operations, or a related field. Familiarity with productivity tools such as Microsoft Office Suite, Amazon proprietary systems, and experience with data reporting tools like Excel or Tableau are often expected. Excellent communication, teamwork, and problem-solving skills help candidates excel when collaborating with cross-functional teams. These abilities are crucial for efficiently managing business processes, driving results, and supporting Amazon’s customer-centric operations.

Which non-technical job is best?

The best non-technical job at Amazon depends on individual skills and interests, but roles such as operations associate, warehouse worker, or customer service representative are common options. These positions typically require strong communication, organization, and problem-solving skills, and may involve shift work or physical activity. Evaluating personal strengths and career goals can help determine the most suitable role.

What are popular job titles related to Amazon Non Technical jobs in California?

For Amazon Non Technical jobs in California, the most frequently searched job titles are:

What job categories do people searching Amazon Non Technical jobs in California look for?

The top searched job categories for Amazon Non Technical jobs in California are:

What cities in California are hiring for Amazon Non Technical jobs?

Cities in California with the most Amazon Non Technical job openings:

Amazon Non Technical jobs near you
Infographic showing various Amazon Non Technical job openings in California as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,687 per year, or $21 per hour.

Brand Support Program Manager, Amazon Live Self-Service

Amazon

Culver City, CA

Full-time

Posted 26 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,111 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you passionate about building scalable support systems that empower brand customers to be self-sufficient. Do you thrive at the intersection of customer experience, automation, and cross-functional program management. Amazon Live is looking for a Brand Support Program Manager to own and scale our global brand customer support strategy for Live Self-Service (LSS).
Amazon Live is a rapidly growing livestream shopping experience that connects brands and creators with customers in real-time

As we scale LSS into a global, self-service advertising format, we need a dedicated leader to ensure our support operations are world-class, data-driven, and increasingly automated - enabling brands to set up livestreams, troubleshoot issues, and analyze performance independently.
You will join the Amazon Live Self-Service team, responsible for transforming how we serve LSS customers at scale. This role is critical to enabling a hands-off-the-wheel support model that allows the business to grow exponentially without proportional increases in support costs. You will work cross-functionally with Engineering, Product, Content, and frontline support teams to identify customer pain points, drive automation, and influence product enhancements that unlock true customer self-sufficiency.
Key job responsibilities
- Support Operations Ownership: Own the support ticket tracker end-to-end - ensuring tickets are logged, triaged, and resolved efficiently with clear SLAs and accountability.
- Customer Pain Point Identification: Identify recurring themes from customer feedback, escalate trends to engineering and product teams through monthly reporting and real-time escalation.
- Cross-Functional Communication: Deliver professional, brand-friendly responses that translate technical issues into clear language for non-technical audiences.
- Frontline Partnership: Partner with global frontline support teams to maintain SOPs/FAQs, train on new features, and identify automation solutions.
- Automation & Tooling: Drive automation of ticketing workflows and customer support mechanisms

Partner with engineering to scope and implement efficiency-driving tools.
- Product Enhancements: Influence product roadmap prioritization toward features enabling customer self-sufficiency to reduce global support reliance.
- Knowledge Management: Maintain documentation of common issues and resolutions as a team-wide educational resource.
- Metrics & Reporting: Define and track support KPIs - ticket volume, resolution times, recurring issues, and automation impact - to drive continuous improvement.
A day in the life
ou will own the end-to-end support ticket lifecycle - triaging incoming issues, routing technical problems to engineering, and resolving non-technical inquiries independently. You'll identify patterns in customer feedback and translate them into actionable insights for product and engineering teams. You'll partner with frontline support teams to keep SOPs current, drive automation initiatives that reduce manual effort, and collaborate with product partners to prioritize features enabling customer self-sufficiency.
About the team
The Amazon Live Self-Service team is on a mission to establish LSS as a scalable creative advertising format that brands want to use

Our vision is to empower every LSS customer to be completely self-sufficient, enabling the Amazon Live team to operate hands-off-the-wheel globally. This allows the business to scale exponentially while teams focus on strategic initiatives rather than repetitive support tasks. This role directly supports our SVP goal to grow brand adoption of Amazon Live by establishing a best-in-class support experience that accelerates brands' path to investment in LSS.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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