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Central Learning Solutions (CLS) is seeking a strategic Program Manager to own the development and optimization of tier I role management, training and dilution hours planning, and labor tracking automation and standardization processes, programs and tools. This role will be responsible for driving the program strategy, roadmap, launch, and execution for role management solutions that ensure operational excellence across Operations. In this role, you will be responsible for developing and executing learning enablement strategies that streamline how training is planned, assigned, and tracked across Operations.

Your expertise in strategic planning will be essential in identifying opportunities to eliminate manual processes, reduce training waste, and create data-driven solutions that ensure the right training reaches the right people at the right time. You will work closely with Learning & Development teams, Operations leadership, and technology partners to harmonize training delivery processes, establish standardized planning approaches, and build automated solutions that drive measurable improvements in training execution and role coverage outcomes.
The Central Learning Solutions (CLS) team represents Amazon's strategic approach to unifying and elevating Operations Learning through scalable, high-impact training solutions. Rooted in North America Operations, CLS aims to solve endemic issues, reduce redundancy, and accelerate business performance-ultimately enabling every learner to thrive in pursuit of becoming Earth's Best Employer

Central Learning Solutions (CLS) is seeking a strategic Program Manager to own the development and optimization of tier I role management, training and dilution hours planning, and labor tracking automation and standardization processes, programs and tools. This role will be responsible for driving the program strategy, roadmap, launch, and execution for role management solutions that ensure operational excellence across Operations. In this role, you will be responsible for developing and executing learning enablement strategies that streamline how training is planned, assigned, and tracked across Operations.

Your expertise in strategic planning will be essential in identifying opportunities to eliminate manual processes, reduce training waste, and create data-driven solutions that ensure the right training reaches the right people at the right time. You will work closely with Learning & Development teams, Operations leadership, and technology partners to harmonize training delivery processes, establish standardized planning approaches, and build automated solutions that drive measurable improvements in training execution and role coverage outcomes.
Key job responsibilities
Program Strategy & Vision
- Define and execute program strategy surrounding role management processes and tools for Amazon Operations
- Drive strategic programs that unify and elevate Operations Learning through scalable training solutions
- Develop comprehensive roadmaps aligned with business objectives and operational needs
- Drive cross-functional collaboration for innovative role management, labor tracking automation and standardization, and training hours planning solutions
Role Management
- Eligibility & Permissions Management: Lead the design of systems that define training requirements, associate eligibility criteria, and manage permissions and access to tools based on training completion
- Coverage & Utilization Optimization: Develop forecasting capabilities to predict training coverage requirements and meet current and future operational needs
- Cross-training Solutions: Create intelligent recommendation systems to identify associates for closing role coverage gaps and maximizing utilization
Training & Dilution Hours Planning Integration
- Training Planning: Build integrated processes into labor plans and scheduling systems
- Labor Allocation: Develop solutions for optimal labor assignment ensuring training completion and achieving role utilization targets
- Performance: Inform strategic requirements for dashboards and metrics to minimize training refreshers and role expiration
Stakeholder Management
- Partner with operations teams, L&D, PXT, Finance, and technology teams across organizations
- Gather requirements from organization Learning and Development leaders, alongside field operations, and translate them into program requirements
- Lead prioritization efforts, balancing quick deployment and high priority needs
- Present program updates and roadmaps to senior leadership
Data-Driven Decisions
- Analyze role utilization data, training coverage rates, training hours and dilution hours data and other core operational metrics to drive programmatic improvements and prioritization
- Establish and own KPIs and success metrics related to program
Travel Requirements:
- Up to 20% travel required
About the team
The Central Learning Solutions (CLS) team represents Amazon's strategic approach to unifying and elevating Operations Learning through scalable, high-impact training solutions. Rooted in North America Operations, CLS aims to solve endemic challenges, reduce redundancy, and accelerate business performance-ultimately enabling every learner to thrive in pursuit of becoming Earth's Best Employer

The Enablement team of CLS serves as the cornerstone of effective training planning and delivery across the organization, orchestrating a sophisticated system that ensures training reaches the right people at precisely the right time. Through their Role Management programs, the team provides a unified platform transforming how training gaps are identified; associates are selected, and learning is assigned-replacing fragmented processes with data-driven decision making. Their Training Planning solutions deliver standardized approaches to forecast, schedule, and track training investments, ensuring businesses drive reductions in unused training hours while enhancing quality and safety outcomes simultaneously.

Through Labor Tracking Automation efforts, they eliminate manual interventions, providing cross-business bench-marking capability and enhancing the accuracy of training execution KPIs.