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Amazon It Support Jobs in Virginia (NOW HIRING)

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the ...

DBM Global

IT Support Technician

Lynchburg, VA · On-site

$21 - $28.75/hr

The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary ...

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively Essential Duties & Responsibilities:

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively Essential Duties & Responsibilities:

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Allan Myers

IT Support Technician

Fairfax, VA · On-site

$55K - $65K/yr

IT Support Technician Job Locations US-VA-Fairfax ID 2026-14851 # of Openings 1 Category Information Technology Responsibilities Work in a diverse technical environment that will allow you to grow ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

IT Support Technician

Chantilly, VA

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Virginia Green

IT Support Specialist

Richmond, VA · On-site

$55K - $65K/yr

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

G. Grattan LLC

IT Support Specialist

Henrico, VA

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

Amazon

ITS Support Engineer I

Herndon, VA · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Virginia Green

IT Support Specialist

Henrico, VA

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

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Showing results 21-40

All JobsAmazon It Support JobsAmazon It Support Jobs in Virginia

Amazon It Support information

See Virginia salary details

$35.7K

$85.4K

$130.4K

How much do amazon it support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for amazon it support in Virginia is $85,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $98,600.00 per year, depending on experience, location, and employer.

What is the difference between Amazon IT Support vs Amazon Network Technician?

AspectAmazon IT SupportAmazon Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCCNA, CompTIA Network+
Work EnvironmentOffice, data centers, remote supportData centers, network infrastructure sites
ResponsibilitiesHardware/software troubleshooting, user supportNetwork setup, maintenance, troubleshooting

Amazon IT Support focuses on assisting users with hardware and software issues, providing technical support across various devices and systems. Amazon Network Technicians specialize in maintaining and troubleshooting network infrastructure, such as routers and switches. While both roles require technical certifications and work in technical environments, IT Support emphasizes end-user support, whereas Network Technicians focus on network systems. Understanding these differences helps job seekers identify the right role aligned with their skills and career goals.

What is an Amazon IT Support?

Amazon IT Support professionals are responsible for maintaining and troubleshooting the technology infrastructure that supports Amazon's operations. They handle technical issues related to hardware, software, and network systems, ensuring that employees can work efficiently. Their tasks often include setting up equipment, resolving connectivity problems, managing user accounts, and providing technical assistance to staff. These roles are critical in supporting Amazon’s fast-paced environment, keeping operations running smoothly, and ensuring minimal downtime.

What are some common challenges Amazon IT Support professionals face, and how can they effectively address them?

Amazon IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and adapting to rapidly evolving technologies. To address these, strong organizational skills, effective communication, and a proactive approach to problem-solving are essential. Collaborating closely with team members and leveraging Amazon's internal knowledge bases can also help resolve issues efficiently and maintain high service standards.

What are the key skills and qualifications needed to thrive as an Amazon IT Support?

To thrive as an Amazon IT Support Specialist, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and Amazon's proprietary systems is often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help set candidates apart. These skills ensure efficient technical support, minimize downtime, and contribute to a seamless user experience in Amazon's fast-paced environment.
What are popular job titles related to Amazon It Support jobs in Virginia? For Amazon It Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Amazon It Support jobs in Virginia look for? The top searched job categories for Amazon It Support jobs in Virginia are:
Amazon It Support jobs near you
Infographic showing various Amazon It Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,409 per year, or $41.1 per hour.

Engineer, IT Support

Harbor Group Management

Norfolk, VA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
IT Support Engineer
Title: IT Support Engineer
Location: On-Site-Norfolk, VA Corporate Office
ABOUT THE ROLE
As an IT Support Engineer, you are the face of IT for HG's corporate users, based on-site in the Norfolk, Virginia corporate office, and one of the firm's first dedicated in-house support hires. You own day-to-day help desk operations - resolving incidents, fulfilling employee requests, and keeping people productive - taking on the front-line support work previously handled by an outside provider and setting the standard for responsiveness and service quality.
This role is built for someone who pairs deep, hands-on technical skills across desktop, hardware, networking, and security with the judgment and ownership to run a help desk in a fast-moving environment. You will work closely with the infrastructure and business applications teams, the managed service provider, and third-party vendors to resolve issues end-to-end, and you will help establish the processes, standards, and documentation that turn reactive support into an enterprise-grade function.
Focus Areas: End-User Support, Help Desk Operations, Hardware & Desktop, Microsoft 365 & Endpoint Management, Audiovisual & Video Conferencing, Networking, Security & Access Management, Onboarding & Provisioning, IT Asset Management, Service Management
RESPONSIBILITIES
  • Own first- and second-line corporate support firmwide alongside the New York-based engineers - resolving incidents remotely for all corporate users and serving as on-site support for the Norfolk office during core business hours; partner with the MSP on critical after-hours escalations.
  • Partner with the New York-based support engineers to deliver consistent corporate support across both locations - sharing coverage, maintaining common standards and documentation, and providing mutual backup so firmwide support is continuous
  • Diagnose, troubleshoot, and resolve employee support requests, serving as the primary in-house resolution point rather than relying on the MSP for first-line support
  • Manage employee IT onboarding and offboarding - provisioning devices, accounts, and access on day one, and deprovisioning and securing data on exit
  • Configure and install hardware including laptops, workstations, printers, phones, video conference units, and mobile devices
  • Administer Microsoft 365, Intune, and Entra ID, including license assignment, device enrollment, and identity and MFA management
  • Create and maintain user account information, including access rights and group memberships
  • Support security standards (antivirus, patching, and access control)
  • Track technical problems and issues through resolution via the help desk ticketing system
  • Provide tier-1 triage and routing for business application issues, directing them to the business applications team or vendor
  • Support audiovisual and video conferencing requests
  • Perform WAN/LAN troubleshooting
  • Serve as the in-house interface to the managed service provider (MSP), escalating tier-2 and infrastructure issues and tracking them through to resolution
  • Serve as on-site "eyes and hands" for the infrastructure team, including receiving equipment, cabling, and physical tasks that cannot be handled remotely
  • Maintain IT asset and hardware inventory, including lifecycle, warranty, and procurement coordination
  • Initiate and track service requests with third-party providers
  • Provide input and help maintain standard operating procedures, best practices, and customer service guidelines relating to end-user support
  • Help onboard and train future support hires as the in-house function grows

QUALIFICATIONS
  • 2-5+ years of experience in IT support, help desk operations, or end-user services in a corporate environment
  • Strong hands-on experience supporting desktops, laptops, mobile devices, and peripheral hardware in a professional setting
  • Proficiency with Microsoft 365, including administration of Exchange Online, Teams, and SharePoint
  • Experience with Microsoft Intune and Entra ID (Azure AD), including device enrollment, identity management, and MFA configuration
  • Demonstrated experience configuring, deploying, and troubleshooting endpoint devices and enterprise applications
  • Working knowledge of networking fundamentals, including WAN/LAN troubleshooting,
  • Familiarity with IT security best practices, including endpoint protection, patch management, and access control
  • Experience working with help desk ticketing systems and managing incidents through resolution with strong documentation practices
  • Ability to independently diagnose and resolve technical issues while escalating appropriately to infrastructure teams, MSPs, or vendors
  • Experience coordinating with managed service providers (MSPs) and third-party vendors to resolve escalated issues
  • Strong organizational skills with the ability to manage multiple priorities and respond effectively in a fast-paced environment
  • Excellent customer service and communication skills, with the ability to support users at all levels of the organization
  • Experience supporting audiovisual and video conferencing technologies (e.g., Teams Rooms, Zoom, conference room systems) preferred
  • Familiarity with IT asset management, including inventory tracking, lifecycle management, and procurement coordination preferred

#LI-TB1
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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