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Amazon Investigation Jobs (NOW HIRING)

Amazon

Investigative Analyst, EPP - RITA

Seattle, WA · On-site

Amazon is seeking a highly motivated Investigative Analyst to join our world-class Amazon Security organization and work within the open-source intelligence (OSINT) function of the Enterprise ...

Amazon

Investigative Analyst, EPP - RITA

Seattle, WA · On-site

Amazon is seeking a highly motivated Investigative Analyst to join our world-class Amazon Security organization and work within the open-source intelligence (OSINT) function of the Enterprise ...

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How much do amazon investigation jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for amazon investigation in the United States is $25.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $31.73 per hour, depending on experience, location, and employer.

What is the difference between Amazon Investigation vs Amazon Fraud Analyst?

AspectAmazon InvestigationAmazon Fraud Analyst
Primary RoleInvestigates internal and external issues related to policy violations, security breaches, and operational concernsIdentifies and prevents fraudulent activities, analyzing suspicious transactions and accounts
Required SkillsAnalytical skills, knowledge of Amazon policies, investigation techniquesFraud detection, data analysis, risk assessment
Work EnvironmentCorporate office or remote, within Amazon's security and compliance teamsCustomer service centers, security teams, or remote roles within Amazon
Common CertificationsInvestigation or security-related certifications (e.g., Certified Fraud Examiner)Fraud prevention certifications, data analysis skills

Amazon Investigation focuses on broader internal and external issues affecting Amazon's operations, while Amazon Fraud Analyst specializes in detecting and preventing fraudulent activities. Both roles require analytical skills and familiarity with Amazon policies, but their core functions differ in scope and focus.

Does Amazon have an investigation team?

Amazon employs investigation teams to handle internal security, fraud, and policy violations. These teams often work with specialized tools and may require relevant experience or certifications in security or compliance. Their work helps maintain the integrity of Amazon's operations and customer trust.

What is an Amazon Investigation job?

Amazon Investigation jobs involve reviewing and resolving issues related to Amazon's policies, customer accounts, seller activities, or transactions. Employees in these roles typically analyze suspicious activities, handle account suspensions, investigate fraud or policy violations, and ensure compliance with Amazon's standards. They use specialized tools and follow set protocols to gather evidence, make determinations, and communicate outcomes to customers or sellers. These positions are crucial for maintaining trust and safety on the Amazon platform.

What are the key skills and qualifications needed to thrive as an Amazon Investigator?

To thrive as an Amazon Investigator, you need a keen analytical mindset, attention to detail, and a bachelor's degree or equivalent experience in areas like fraud detection or risk management. Familiarity with investigation tools, case management systems, and proficiency in Microsoft Excel or SQL are commonly required. Strong critical thinking, effective communication, and problem-solving abilities help you handle complex cases and collaborate cross-functionally. These skills are vital for accurately identifying fraudulent activity, ensuring compliance, and protecting Amazon's customers and brand integrity.

What are some common challenges faced by Amazon Investigation specialists, and how can candidates prepare for them?

Amazon Investigation specialists often encounter complex cases involving fraud, policy violations, or seller disputes that require critical thinking and attention to detail. A key challenge is managing a high volume of investigations while maintaining accuracy and meeting tight deadlines. Candidates can prepare by developing strong analytical skills, learning to use data-driven decision-making tools, and familiarizing themselves with Amazon's policies and compliance standards. Experience with customer service and conflict resolution is also beneficial, as the role frequently involves communicating findings to sellers and internal teams.
More about Amazon Investigation jobs
What cities are hiring for Amazon Investigation jobs? Cities with the most Amazon Investigation job openings:
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Amazon Investigation jobs near you
Infographic showing various Amazon Investigation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,859 per year, or $25.9 per hour.

Investigation Specialist I , Amazon Relay

Amazon

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,064 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Amazon is looking for a Investigation Specialist I that has a background in transportation, financial risk, risk management or data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
- Provide data analysis & conduct investigations
- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary
A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
- Extract data independently through SQL queries, dashboards and use them to back up the problem statements/ proposals
BASIC QUALIFICATIONS
- Experience with Microsoft Office products and applications
- 2+ years of customer service experience
PREFERRED QUALIFICATIONS
- Experience working on identity verification/fraud detection processes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, GA, Atlanta - 18.70 - 31.20 USD hourly

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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