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Amazon Evaluator Jobs (NOW HIRING)

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AI Tutor, Rufus, Amazon Rufus

Seattle, WA · On-site

Amazon is seeking an AI Tutor who has strong language skills, is exceptionally detail-oriented, and ... This role will be responsible for conducting high-judgment evaluations and labeling data in order ...

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Amazon Evaluator information

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$29.5K

$65.5K

$106.5K

How much do amazon evaluator jobs pay per year?

As of Jun 10, 2026, the average yearly pay for amazon evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What are Amazon Evaluators?

Amazon Evaluators, often referred to as search engine evaluators or content assessors, are individuals hired to assess and improve the quality of Amazon’s search results or product listings. Their main role is to review search queries, product listings, and customer reviews to ensure they meet Amazon's guidelines and provide a positive user experience. Amazon Evaluators provide feedback that helps Amazon optimize its algorithms, making product searches more relevant for customers. This job is typically remote, flexible, and may be offered through third-party vendors who contract with Amazon.

What is the difference between Amazon Evaluator vs Customer Service Associate?

AspectAmazon EvaluatorCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; no specialized certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, flexible hours, independent workOn-site or remote, interactive with customers
Employer & Industry UsageAmazon's quality assurance and content review teamsAmazon's customer support and service departments
Common Search & Comparison IntentUnderstanding role differences, job requirements, and work setup

Amazon Evaluators focus on reviewing content and quality assurance tasks remotely, requiring minimal credentials. Customer Service Associates handle customer inquiries, often in a more interactive setting. Both roles are essential in Amazon's operations but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as an Amazon Evaluator, and why are they important?

To thrive as an Amazon Evaluator, you need strong analytical skills, attention to detail, and familiarity with Amazon's guidelines or e-commerce platforms, often supported by prior experience in online retail or quality assessment. Comfort with web-based evaluation tools, spreadsheets, and sometimes proprietary Amazon review systems is typically required. Excellent written communication, objectivity, and time management are important soft skills that set top performers apart. These competencies ensure accurate, unbiased evaluations that help maintain product quality and customer trust on the Amazon marketplace.

What are the main challenges faced by Amazon Evaluators when assessing product listings, and how can they overcome them?

Amazon Evaluators often encounter challenges such as inconsistent product information, unclear images, or listings that don't adhere to Amazon's guidelines. To overcome these, it's important to stay up-to-date with Amazon's policies and utilize available training resources. Collaborating with other team members and seeking clarification when necessary can also help ensure accurate evaluations and maintain quality standards. Regular communication with supervisors or support teams is encouraged to address any recurring issues promptly.
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What job categories do people searching Amazon Evaluator jobs look for? The top searched job categories for Amazon Evaluator jobs are:
Amazon Evaluator jobs near you
Infographic showing various Amazon Evaluator job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.
Agentic Evaluation Scientist, Amazon Customer Service

Agentic Evaluation Scientist, Amazon Customer Service

Amazon

Seattle, WA

Full-time

Posted 13 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon's Customer Service (CS) is undergoing a major transformation leveraging agentic AI techniques to investigate why customers experience defects and how to prevent them in the future. We're looking for scientists to help drive the quality and capabilities of these agentic systems.
Amazon's Customer Experience Improvement (CXI Tech) team is looking for a scientists to help drive rigorous development in the agentic era. We seek to identify and eliminate unsatisfactory purchasing experiences that may cause customers to return items or not return to Amazon

This role requires you to re-imagine the way we leverage customer interactions/feedback for defect identification and the actions we take for reliable downstream defect resolution for an improved customer experience throughout the consumer business. Driven by the vision that no defect need ever impact customers twice, we work to develop rigorously tested AI systems to investigate what caused individual defects experienced by customers, and identify the needed changes to ensure they do not occur again. In particular, we are seeking scientists with a proven track record of making efficient use of human annotations to evaluate AI systems.
Come help Amazon ensure the best possible experience for our customers!
Key job responsibilities
- Develop evaluation techniques for agentic solutions that operate at Amazon scale developing techniques to make efficient use of human annotations to establish rigorous performance of agentic systems.
- Develop tools and patterns that improve the performance of agentic investigation systems.
- Create standalone ML powered models when needed to support automated investigation of customer defects


A day in the life
- Develop techniques to measure and improve the performance of agentic systems, even when the performance of those systems exceed the existing human benchmark
- Interface closely with Engineering and Product partners to align the direction of scientific development with needs of the greater business
- Publish techniques internally and externally (when possible) to promote greater rigor in agentic development
About the team
CXI Tech team owns building technology products to drive defect elimination across Amazon and at scale to safeguard and improve the customer experience across all interactions with Amazon.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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