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Amazon Customer Service Jobs in Rochester, NY (NOW HIRING)

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Customer Service Associate

Brockport, NY

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Spencerport, NY · On-site

$13.50 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Webster, NY · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Rochester, NY · On-site

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Rochester, NY · On-site

$13.75 - $18.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Canandaigua, NY

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Rochester, NY

$15 - $20.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Ontario, NY · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules ...

Showing results 21-40

Amazon Customer Service information

See Rochester, NY salary details

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How much do amazon customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for amazon customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

How do I get an Amazon customer service job?

To get an Amazon customer service job, you can apply online through Amazon's careers website, where they list available customer service positions. Candidates typically need good communication skills, basic computer knowledge, and may undergo an interview process that assesses problem-solving abilities. Some roles may require a high school diploma or equivalent and the ability to work flexible hours.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

Do Amazon Customer Service do work from home jobs?

Amazon Customer Service roles often offer work-from-home options, especially for remote customer support positions. These jobs typically require a computer, internet connection, and good communication skills, and may involve flexible schedules. Availability of remote work can vary by location and position, so applicants should check specific job listings for details.

What is an Amazon Customer Service?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

What are the most commonly searched types of Amazon Customer Service jobs in Rochester, NY? The most popular types of Amazon Customer Service jobs in Rochester, NY are:
What job categories do people searching Amazon Customer Service jobs in Rochester, NY look for? The top searched job categories for Amazon Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Amazon Customer Service jobs? Cities near Rochester, NY with the most Amazon Customer Service job openings:
Infographic showing various Amazon Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Tri-Mar Consulting Inc

Rochester, NY

$17 - $22/hr

Full-time

Re-posted 9 days ago


Job description

Position: Customer Service Representative
Location: Rochester NY
Shift: M-F 8:00am - 5:00pm
Pay Rate: $17.00 - 22.00/hr.

Job Summary

The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues.
Position are available in the following areas:
Accounting (Tax, A/P, A/R, Payroll)
Collections / Recovery
Insurance Products and Services

Job Description

  • Respond promptly to customer inquiries via phone, email, or chat
  • Handle and resolve customer complaints with professionalism and efficiency
  • Provide accurate, valid, and complete information by utilizing the appropriate tools and resources
  • Process customer orders, forms, applications, and service requests
  • Maintain a positive, empathetic, and professional attitude at all times
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved
  • Keep detailed records of customer interactions, transactions, comments, and complaints
  • Collaborate with internal departments to ensure customer concerns are addressed in a timely manner
  • Stay informed and knowledgeable about company products, services, and policies

Job Qualifications

  • Minimum of 2 years of experience in customer service
  • Associate's degree preferred, or equivalent work experience
  • Strong communication skills (verbal and written)
  • Ability to remain calm and professional in stressful situations
  • Proficiency with computers and customer service software
  • Knowledge of Microsoft Office (Word, Excel, Outlook) is required
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently as well as part of a team

Required Skills / Certifications

  • Authorized to work for any employer in the US.
  • Knowledge of Microsoft Office (Word, Excel, Outlook) is required
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills (verbal and written)

Equal Opportunity Employer. M/F/D/V


Employment Type: Full Time