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Amazon Csr Jobs in Raleigh, NC (NOW HIRING)

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How much do amazon csr jobs pay per hour?

As of May 30, 2026, the average hourly pay for amazon csr in Raleigh, NC is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Representative (CSR), and why are they important?

To thrive as an Amazon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and online chat tools is commonly required. Patience, empathy, and adaptability are essential soft skills that help build rapport and manage challenging interactions. These skills ensure efficient resolution of customer issues, enhance customer satisfaction, and support Amazon’s reputation for excellent service.

What are some common challenges Amazon Customer Service Representatives face, and how can they effectively manage them?

Amazon Customer Service Representatives often encounter high call volumes and must address a wide variety of customer concerns, ranging from order issues to technical support. Maintaining patience and professionalism during stressful interactions is crucial. Representatives can manage these challenges by utilizing Amazon’s comprehensive knowledge base, practicing active listening, and seeking support from team leads when needed. Regular training sessions and team debriefs also help in staying updated on new processes and troubleshooting techniques.

What does an Amazon CSR do?

An Amazon Customer Service Representative (CSR) assists customers by addressing their inquiries, resolving issues, and providing information about products and services. They handle requests via phone, chat, or email, ensuring a positive customer experience. CSRs may help with order tracking, returns, refunds, and troubleshooting problems with deliveries or accounts. Strong communication skills and problem-solving abilities are essential for this role. Amazon CSRs are also expected to adhere to company policies while maintaining a high standard of customer satisfaction.

What is the difference between Amazon Csr vs Customer Service Representative?

AspectAmazon CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAmazon fulfillment centers, call centers, remote optionsCall centers, retail stores, remote customer service roles
Employer & Industry UsageAmazon, e-commerce, logisticsVarious industries including retail, telecom, finance
Common Search & Comparison IntentYesYes

Amazon CSR and Customer Service Representative roles share similar credentials and work environments, often involving customer interaction in call centers or remote settings. While Amazon CSR roles are specific to Amazon's logistics and e-commerce platform, Customer Service Representatives work across multiple industries. Both roles focus on resolving customer issues, making them frequently compared by job seekers.

What are popular job titles related to Amazon Csr jobs in Raleigh, NC? For Amazon Csr jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Amazon Csr jobs in Raleigh, NC look for? The top searched job categories for Amazon Csr jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Amazon Csr jobs? Cities near Raleigh, NC with the most Amazon Csr job openings:
Amazon Csr jobs near you
Infographic showing various Amazon Csr job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, and 15% Remote job distribution, with an average salary of $33,577 per year, or $16.1 per hour.
CSR (Customer Service Representative)

CSR (Customer Service Representative)

CMC Electric

Clayton, NC • On-site

$15 - $17/hr

Full-time

Posted 4 days ago

Job description

CMC Electric, LLC is on the hunt for a CSR (Customer Service Representative to join our call center office and provide exceptional customer care for our Clayton, NC customers. Are you a CSR superstar? Can we count on you to interact with every client with a smile on your face? Can you be patient and attentive while listening and responding to customer concerns and needs? Are you interested in starting a career with a stable and respected company? If so, read on!

This position earns a competitive, experience-based pay of $15-$17 per hour. Not to mention our warm, supportive work atmosphere with a loyal client base! If this is the perfect opportunity for you, apply now!


ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.


A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE)

As a CSR (Customer Service Representative), you ensure that our clients are heard, and their issues are solved. Using your in-depth knowledge of our services, you easily match our services to each client's unique needs. Because of your positive personality and friendly demeanor, you effortlessly build trust and develop strong relationships with our clients. Thanks to your rockstar interpersonal skills, you turn a simple phone call into an enjoyable interaction! Your customer-service skills can't be beat!

You fit right into our goal-oriented call center office environment. You shine as you answer phones and connect with each customer you encounter. At the end of the day, an overwhelming feeling of success washes over you. You love that you help improve the quality and comfort of each client here at CMC Electric, LLC.!


QUALIFICATIONS

  • Experience providing stellar customer service
  • Relevant phone experience
  • Competent computer skills
  • Genuinely enjoy working with people

Are you detail-oriented and able to keep track of multiple tasks at a time? Do you know your way around basic computer programs? Do you enjoy working in a call center office where you contribute to a highly-functioning team? Do you have excellent communication skills, both written and verbal? Are you efficient and good at prioritizing? Do you have excellent phone presence? Are you a pro when it comes to problem-solving? Do you have a friendly and professional phone voice? If so, we'd love to meet you, apply today!


WORK SCHEDULE

Saturday shift only.


ARE YOU READY TO JOIN OUR CALL CENTER TEAM?

If you've got the energy, motivation, and the drive to be a top-notch CSR (Customer Service Representative) please complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 27520


Job Posted by ApplicantPro