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Customer Returns Representative Jobs in Raleigh, NC

Mohawk Industries Inc

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box ...

Dal-Tile

CSR WAREHOUSE II - SSC

Morrisville, NC · On-site

$15 - $20.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box ...

Mohawk Industries

CSR WAREHOUSE II - SSC

Morrisville, NC

$15 - $20.25/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box ...

Dal-Tile

CSR Warehouse Associate II (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box ...

Dal-Tile

CSR Warehouse Associate II (FT)

Morrisville, NC · On-site

$13.50 - $18.75/hr

Addresses and resolves customer complaints (returns and order errors). * Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box ...

LCI

Customer Service Representative, Tier 1

Durham, NC · On-site

$14.50 - $19.75/hr

Track and issue credits for customer returns. * Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner. * Maintain ...

Palmer-Donavin

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

The Customer Service Representative serves as the primary day-to-day point of contact for customers ... Resolve customer service concerns, billing issues, and process returns, exchanges, and refunds as ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We ... returns, and exchanges according to company policies. * Collaborate with team members and ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We ... returns, and exchanges according to company policies. * Collaborate with team members and ...

Werner Enterprises, Inc.

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

Werner

Returns Coordinator

Knightdale, NC · On-site

$16.50 - $22.50/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

New

Hajoca Corporation

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

If so, we'd like you to join our team as a Customer Service Representative. About the Role: You ... Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

hajoca

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

If so, we'd like you to join our team as a Customer Service Representative . About the Role: You ... Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

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Customer Returns Representative information

See Raleigh, NC salary details

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$26

How much do customer returns representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer returns representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Raleigh, NC?

For Customer Returns Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Raleigh, NC look for?

The top searched job categories for Customer Returns Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Returns Representative jobs?

Cities near Raleigh, NC with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative (Full Time)

Agri Supply Company

Garner, NC • On-site

$14 - $14.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Call Center - Customer Service Representative (Full Time)

Answer incoming calls and emails in a professional manner and provide a fast, accurate and friendly experience for all external and internal customer inquiries.

Why Work for ASC?
  • Our hours! We close at 6:00p every weekday and 5p on Saturdays
  • We are closed on Sundays
  • Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
  • We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
  • Paid time off, holiday pay and possible overtime opportunities
  • TWO retirement plan options with company match!
  • Tuition assistance program
  • Referral bonuses and so much more!
Job Duties:
  • Manage large amounts of inbound and outbound calls as well as email inquiries in a timely manner
  • Follow communication “scripts” when handling different topics
  • Provide price quotes on products or order totals and upsell other merchandise whenever possible.
  • Identify customers’ needs, clarify information, research every issue and provide knowledgeable solutions.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Use available websites, product manuals, and our intranet to provide detailed information on products, pricing, sand hipping information to each customer.
  • Check to ensure that appropriate changes were made to resolve customers' problems and creates credit memos for customer returns.
  • Resolve customers' service or billing complaints. Escalate issues as needed to management.
  • Give full attention to what others are saying (customers and co-workers), taking time to understand the information, ask appropriate questions and not interrupt at inappropriate times.
  • Must be able to work some Saturdays.
  • Any and all other duties assigned by management
Qualifications for the position:
  • High school diploma or GED
  • Strong phone and verbal communication skills, along with active listening
  • Customer focus and adaptability to different personality types
  • Strong dependability, self-control, and integrity
  • Excellent attitude towards their work and empathy for their customers' needs.
  • Possess a sense of urgency required to work in a deadline-driven environment.
  • Ability to multi-task, set priorities and manage time effectively
  • Strong computer skills
Additional Notes
  • This is an office environment position, with no work-from-home opportunities
  • Shift hours will differ depending on the shift you are hired for
  • No matter the shift, you will be required at some point to work on Saturday

Notices:
Reasonable accommodations may be explored to enable individuals with disabilities to perform the essential functions.
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