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Customer Returns Representative Jobs in Raleigh, NC

Werner

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

hajoca

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

If so, we'd like you to join our team as a Customer Service Representative . About the Role: You ... Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

Werner

Returns Coordinator

Garner, NC · On-site

$16.25 - $22.25/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

New

Werner

Returns Coordinator

Clayton, NC · On-site

$15.50 - $21.25/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

New

Werner

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

Werner

Returns Coordinator

Raleigh, NC · On-site

$17.75 - $24.25/hr

Communicate proactively with customers, carriers, and internal departments regarding return status ... representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may ...

New

Hajoca Corporation

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Hajoca Corporation is one of the country's largest privately-held ... Process inside sales returns and refund paperwork in accordance with Company policy and procedure.

U-Haul

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

Hajoca Corporation

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Hajoca is one of those trade names and is looking for a Customer Service Representative at their ... Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

Hajoca Corporation

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Hajoca is one of those trade names and is looking for a Customer Service Representative at their ... Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

U-Haul

Customer Service Representative

Chapel Hill, NC · On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Wake Forest, NC · On-site

$13.75 - $18.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Durham, NC

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Durham, NC

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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Showing results 21-40

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Raleigh, NC

Customer Returns Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer returns representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Raleigh, NC?

For Customer Returns Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Raleigh, NC look for?

The top searched job categories for Customer Returns Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Returns Representative jobs?

Cities near Raleigh, NC with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Returns Coordinator

Werner

Raleigh, NC • On-site

$17.75 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Werner Enterprises rating

8.1

Company rating: 8.1 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

44th of 365 rated logistics

Job description

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and operational efficiency within the logistics and supply chain framework.
Responsibilities

  • Process and document all incoming product returns, including inspection, categorization, and data entry into the inventory management system.
  • Communicate proactively with customers, carriers, and internal departments regarding return status, resolution, and any discrepancies.
  • Coordinate with warehouse staff for the physical handling, storage, and disposition of returned items.
  • Investigate and resolve discrepancies related to returns, such as incorrect items, damaged goods, or missing documentation.
  • Prepare and process necessary paperwork for credit issuance, exchanges, or re-stocking of returned products.
  • Identify trends in returns and report findings to management to improve processes and reduce future return rates.
  • Maintain accurate records of all return transactions and activities in accordance with company policies and procedures.
  • Assist in the development and implementation of improved returns processes and protocols.
  • Ensure compliance with all safety regulations and company policies within the returns department.


Qualifications

  • High school diploma or equivalent.
  • 1-2 years of experience in a returns, warehouse, logistics, or customer service role, preferably within the transportation or supply chain industry.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with inventory management systems (WMS) or ERP software.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to operate warehouse equipment.
  • Must be capable of sitting, standing, and walking for extended periods of time
  • Ability to lift more than 80-100 lbs. frequently
  • Ability to count accurately
  • Support several trucks daily
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

By clicking "Submit" you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.

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