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Amazon Contact Jobs in Colorado (NOW HIRING)

The Cloud Contact Center team is seeking a Lead Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual ...

The Cloud Contact Center team is seeking a Lead Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual ...

IT Support Associate II, OTS

Loveland, CO · On-site

$17.50 - $22.50/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

IT Support Associate II, OTS

Thornton, CO · On-site

$17.50 - $22.50/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

IT Support Associate II, OTS

Colorado Springs, CO · On-site

$16.75 - $21.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

IT Support Associate II, OTS

Aurora, CO · On-site

$17.25 - $22.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

IT Support Associate II, OTS

Loveland, CO · On-site

$17.50 - $22.50/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Showing results 21-40

Amazon Contact information

What is an Amazon Contact job?

Amazon Contact jobs typically refer to roles within Amazon's customer service and support teams. Employees in these positions handle customer inquiries, resolve issues, and provide assistance through various channels such as phone, chat, or email. These roles require strong communication skills, patience, and the ability to troubleshoot problems efficiently. Amazon Contact jobs may be remote or office-based and often offer flexible scheduling. Training and ongoing support are provided to help employees succeed in assisting customers.

What skills and qualifications are needed to thrive as an Amazon Contact Center Associate?

To thrive as an Amazon Contact Center Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Amazon's proprietary platforms is commonly required. Excellent communication, patience, and adaptability help associates effectively handle a wide range of customer inquiries. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth daily operations.

What are common challenges Amazon Contact Center Associates face, and how can they manage them?

Amazon Contact Center Associates often handle high volumes of customer inquiries, which can be challenging during peak times or major sales events. Managing time efficiently and staying organized are crucial for balancing multiple conversations and resolving issues quickly. Associates also need to adapt to frequent updates in company policies or new product launches, so being proactive about training and leveraging team resources is key. Collaborating with colleagues and utilizing internal support tools helps maintain high service levels and reduces stress in this fast-paced environment.

What is the difference between Amazon Contact vs Amazon Customer Service Associate?

AspectAmazon ContactAmazon Customer Service Associate
Primary RoleHandling customer inquiries via phone, chat, or email, resolving issues, providing supportAssisting customers with orders, returns, and account questions, often via chat or phone
Required SkillsCommunication, problem-solving, technical knowledge of Amazon systemsCustomer service skills, product knowledge, communication
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, customer-focused
Common UsageHandling escalated or complex customer issuesGeneral customer support and order assistance

Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.

How to get a job as an Amazon contact?

To become an Amazon contact, you should apply for customer service or support roles through Amazon's official careers website. These positions often require good communication skills, problem-solving ability, and familiarity with customer service tools. Candidates may need to pass assessments and background checks as part of the hiring process.

What are popular job titles related to Amazon Contact jobs in Colorado?

For Amazon Contact jobs in Colorado, the most frequently searched job titles are:

What cities in Colorado are hiring for Amazon Contact jobs?

Cities in Colorado with the most Amazon Contact job openings:

Infographic showing various Amazon Contact job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Software Development Engineer, Amazon Devices, DS2 (Device Software & Services)

Amazon

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,107 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Application deadline: Aug 17, 2026
Do you want to join a team that works with all of Amazon's devices (Alexa devices, Fire TV, Fire Tablets, Kindle, etc.)? Do you want to build highly scalable, reliable cloud solutions that provide insight into the success of our devices? Do you want to work with world-class, state-of-the-art technologies on a fun, diverse, impactful team in Denver? Then you want to join the Device Analytics Services Team!
As a software development engineer on the team, you will own and deliver features that span the full software lifecycle, from design and implementation through testing, deployment, and operations, across both our device software and cloud services. You will work backwards from our customers to build the right solutions, and you'll partner with your team to design features that are reliable, maintainable, and built to last.
The ideal candidate is passionate about new opportunities and has a track record of delivering high-quality software to customers. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Building reliable, scalable, and high-performance products requires solid technical skills, a sound understanding of the fundamentals of computer science, and hands-on experience building distributed systems. This person takes pride in operational excellence, learns quickly, and raises the bar for the people around them through code reviews and mentorship. They will flourish in an environment where new opportunities and challenges arise frequently.
Key job responsibilities
- Design, develop, test, and operate device software and cloud services
- Deliver features across the full software lifecycle, working backwards from our customers
- Bring clarity to difficult problems and design maintainable solutions for new features
- Collaborate with stakeholders and end users to clarify requirements and build the right thing
- Own operational support and drive issues to permanent root-cause fixes
- Mentor teammates and raise the bar through code reviews and high standards
A day in the life
You will be part of an agile team using scrum methodology to deliver features used by hundreds of Amazon teams. This includes daily stand-ups, interacting with end users and product managers, influencing team direction, designing and writing code, reviewing others' work, and driving engineering excellence improvements.
About the team
We are a fun, quirky, high-performing team that delivers observability solutions for Amazon devices and applications (i.e., Amazon Echoes, Kindles, Fire TV, Ring, Fire Tablets, etc.). We specialize in both cross-platform device software and high-performing cloud services to offer comprehensive device-to-cloud observability solutions.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Denver - 143,700.00 - 194,400.00 USD annually

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US