ZipRecruiter

Log In

1

Amazon Contact Jobs (NOW HIRING)

Cynet Systems

Contact Center SME

Jersey City, NJ · On-site

$75 - $80/hr

Hands-on expertise with Amazon Connect (mandatory). * Experience working in AWS cloud environment ... Lead end-to-end contact center solution design using Amazon Connect from strategy through ...

eTeam

Contact Center SME

Jersey City, NJ

Jersey City Responsibilities • Lead end-to-end contact center solution design using Amazon Connect from strategy through implementation • Partner with business stakeholders to define CX vision ...

CYNET SYSTEMS

Contact Center SME

Jersey City, NJ · On-site

$75 - $80/hr

Hands-on expertise with Amazon Connect (mandatory). * Experience working in AWS cloud environment ... Lead end-to-end contact center solution design using Amazon Connect from strategy through ...

Capgemini

Contact Center SME

Manhattan, NY

Contact Center SME Choosing Capgemini means choosing a company where you will be empowered to shape ... Amazon Connect from strategy through implementation • Partner with business stakeholders to ...

United Airlines

Contact Center SME

Manhattan, NY

... for Amazon Connect (primary) and Genesys Cloud/Engage or NICE (secondary) platforms Design ... contact center solutions leveraging AI and analytics Functional Skills Strong understanding of ...

Kentro

Senior IVR Analyst

Catonsville, MD

$145K - $155K/yr

Deep understanding of modern IVR platforms and technologies, with mandatory, hands-on experience in the AWS ecosystem (Amazon Connect, Amazon Q, Amazon Contact Lens, Amazon Bedrock, Athena). * Data ...

Kentro

Senior IVR Analyst

Catonsville, MD

$145K - $155K/yr

Deep understanding of modern IVR platforms and technologies, with mandatory, hands-on experience in the AWS ecosystem (Amazon Connect, Amazon Q, Amazon Contact Lens, Amazon Bedrock, Athena). * Data ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

Deep understanding of modern IVR platforms and technologies, with mandatory, hands-on experience in the AWS ecosystem (Amazon Connect, Amazon Q, Amazon Contact Lens, Amazon Bedrock, Athena). * Data ...

Amazon

Recruiting Coordinator, Amazon University

Seattle, WA · On-site

$22.75 - $30.50/hr

Amazon highly values the candidate experience and the Recruiting Coordinator (RC) in this role will ... This person will be the candidate's primary point of contact for information and assistance ...

Amazon

Executive Assistant, Amazon Connect

Seattle, WA · On-site

Amazon Connect is one of the fastest-growing services in the history of AWS and a leader in the ... This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to ...

next page

Showing results 1-20

People also search for

All JobsAmazon Contact Jobs

Amazon Contact information

See salary details

$10

$22

$52

How much do amazon contact jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for amazon contact in the United States is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges Amazon Contact Center Associates face, and how can they effectively manage them?

Amazon Contact Center Associates often handle high volumes of customer inquiries, which can be challenging during peak times or major sales events. Managing time efficiently and staying organized are crucial for balancing multiple conversations and resolving issues quickly. Associates also need to adapt to frequent updates in company policies or new product launches, so being proactive about training and leveraging team resources is key. Collaborating with colleagues and utilizing internal support tools helps maintain high service levels and reduces stress in this fast-paced environment.

What is the difference between Amazon Contact vs Amazon Customer Service Associate?

AspectAmazon ContactAmazon Customer Service Associate
Primary RoleHandling customer inquiries via phone, chat, or email, resolving issues, providing supportAssisting customers with orders, returns, and account questions, often via chat or phone
Required SkillsCommunication, problem-solving, technical knowledge of Amazon systemsCustomer service skills, product knowledge, communication
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, customer-focused
Common UsageHandling escalated or complex customer issuesGeneral customer support and order assistance

Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.

Is it difficult to get hired at Amazon?

Getting hired as an Amazon contact typically involves completing an online application, passing assessments, and participating in interviews that evaluate customer service skills and problem-solving abilities. The hiring process can be competitive, especially for seasonal or full-time roles, but candidates with relevant experience and good communication skills often have a strong chance of success.

What are Amazon Contact jobs?

Amazon Contact jobs typically refer to roles within Amazon's customer service and support teams. Employees in these positions handle customer inquiries, resolve issues, and provide assistance through various channels such as phone, chat, or email. These roles require strong communication skills, patience, and the ability to troubleshoot problems efficiently. Amazon Contact jobs may be remote or office-based and often offer flexible scheduling. Training and ongoing support are provided to help employees succeed in assisting customers.

Does Amazon have phone jobs?

Amazon offers phone-based customer service jobs where employees handle customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Phone jobs at Amazon are typically part-time or full-time positions in their customer service or support departments.

What are the key skills and qualifications needed to thrive as an Amazon Contact Center Associate, and why are they important?

To thrive as an Amazon Contact Center Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Amazon's proprietary platforms is commonly required. Excellent communication, patience, and adaptability help associates effectively handle a wide range of customer inquiries. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth daily operations.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs are legitimate remote positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require a quiet workspace, a computer, and good communication skills, and they are offered as full-time or part-time work-from-home opportunities. Applicants should verify the job posting and employer credentials before applying to ensure authenticity.

How to get a job as an Amazon chat agent?

To become an Amazon chat agent, applicants typically need to apply through Amazon's careers website or job portals, meet the company's customer service experience requirements, and demonstrate strong communication skills. Training is usually provided, and the role often requires working remotely with flexible schedules. Having familiarity with chat tools and a quiet work environment can also be beneficial.
More about Amazon Contact jobs
What cities are hiring for Amazon Contact jobs? Cities with the most Amazon Contact job openings:
What states have the most Amazon Contact jobs? States with the most job openings for Amazon Contact jobs include:
What job categories do people searching Amazon Contact jobs look for? The top searched job categories for Amazon Contact jobs are:
Amazon Contact jobs near you
Infographic showing various Amazon Contact job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 9% Full Time, and 88% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,154 per year, or $22.7 per hour.
Contact Center Architect (AWS Connect)

Contact Center Architect (AWS Connect)

CYNET SYSTEMS

Fremont, CA • On-site

$60 - $63/hr

Contractor

Posted 8 days ago

Job description

Job Overview:

Pay Range: $60hr - $63hr

  • The Contact Center Architect will serve as the primary architect and subject matter expert for Amazon Connect across multiple global regions. 
  • This role is responsible for designing scalable contact center architectures, leading integrations with enterprise platforms, driving AI-enabled capabilities, ensuring operational stability, and collaborating with stakeholders to deliver innovative and resilient customer engagement solutions.

Experience:

  • Ten or more years of experience in contact center technologies and operations.
  • Extensive hands-on experience with Amazon Connect architecture and production support.
  • Experience supporting enterprise-scale, multi-region contact center platforms.
  • Proven experience with ServiceNow CTI integrations.

Responsibilities:

  • Serve as the primary architect and subject matter expert for Amazon Connect across multiple global regions.
  • Design and maintain highly available, region-isolated architectures across production, development, laboratory, and sandbox environments.
  • Architect and manage complex IVR and contact flows using DynamoDB and AWS Lambda orchestration.
  • Lead integrations with ServiceNow CTI, AWS Lambda, DynamoDB, Kinesis, S3, Redshift, Lex, Polly, Contact Lens, and WebRTC voice and video channels.
  • Drive AI enablement initiatives, including Contact Lens, Agent Assist, conversational AI, and generative AI proof-of-concepts.
  • Ensure security, identity and access management, compliance, and audit requirements align with enterprise standards.
  • Own production stability, incident analysis, and resiliency improvement initiatives.
  • Lead knowledge transfer sessions and mentor engineering and operations teams.
  • Partner with AWS teams, client stakeholders, and leadership to define roadmaps, optimize costs, and drive innovation.

Skills:

  • Amazon Connect.
  • AWS Lambda.
  • DynamoDB.
  • Kinesis.
  • Amazon S3.
  • Amazon Redshift.
  • ServiceNow CTI integration.
  • Amazon Lex.
  • Amazon Polly.
  • Amazon Contact Lens.
  • WebRTC voice and video technologies.
  • IVR and contact flow design.
  • Serverless architecture.
  • AI and conversational technologies.
  • Security and IAM.
  • Incident management and resiliency planning.

Should Have:

  • Experience with Amazon Connect AI capabilities, including Contact Lens, Agent Assist, sentiment analysis, and quality analytics.
  • Experience with WebRTC or digital channel integrations.
  • Knowledge of AWS cost optimization and pricing models.
  • Experience collaborating with AWS Technical Account Managers and Solution Architects.
  • Strong client-facing communication and stakeholder management skills.
  • Ability to serve as a technical escalation point and architectural leader.

Qualification And Education:

  • Amazon Connect Communications Specialist certification preferred.
  • Amazon Connect Developer certification preferred.
  • AWS Certified Solutions Architect certification preferred.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

View All Cynet Systems Jobs