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Amazon Contact Jobs (NOW HIRING)

Recruiting Coordinator, Amazon University

Seattle, WA · On-site

$22.75 - $30.50/hr

Amazon highly values the candidate experience and the Recruiting Coordinator (RC) in this role will ... This person will be the candidate's primary point of contact for information and assistance ...

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is a publicly ...

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Amazon Contact information

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How much do amazon contact jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for amazon contact in the United States is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.08 per hour, depending on experience, location, and employer.

What is an Amazon Contact job?

Amazon Contact jobs typically refer to roles within Amazon's customer service and support teams. Employees in these positions handle customer inquiries, resolve issues, and provide assistance through various channels such as phone, chat, or email. These roles require strong communication skills, patience, and the ability to troubleshoot problems efficiently. Amazon Contact jobs may be remote or office-based and often offer flexible scheduling. Training and ongoing support are provided to help employees succeed in assisting customers.

What skills and qualifications are needed to thrive as an Amazon Contact Center Associate?

To thrive as an Amazon Contact Center Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Amazon's proprietary platforms is commonly required. Excellent communication, patience, and adaptability help associates effectively handle a wide range of customer inquiries. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth daily operations.

What are common challenges Amazon Contact Center Associates face, and how can they manage them?

Amazon Contact Center Associates often handle high volumes of customer inquiries, which can be challenging during peak times or major sales events. Managing time efficiently and staying organized are crucial for balancing multiple conversations and resolving issues quickly. Associates also need to adapt to frequent updates in company policies or new product launches, so being proactive about training and leveraging team resources is key. Collaborating with colleagues and utilizing internal support tools helps maintain high service levels and reduces stress in this fast-paced environment.

What is the difference between Amazon Contact vs Amazon Customer Service Associate?

AspectAmazon ContactAmazon Customer Service Associate
Primary RoleHandling customer inquiries via phone, chat, or email, resolving issues, providing supportAssisting customers with orders, returns, and account questions, often via chat or phone
Required SkillsCommunication, problem-solving, technical knowledge of Amazon systemsCustomer service skills, product knowledge, communication
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, customer-focused
Common UsageHandling escalated or complex customer issuesGeneral customer support and order assistance

Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.

How to get a job as an Amazon contact?

To become an Amazon contact, you should apply for customer service or support roles through Amazon's official careers website. These positions often require good communication skills, problem-solving ability, and familiarity with customer service tools. Candidates may need to pass assessments and background checks as part of the hiring process.
More about Amazon Contact jobs

What cities are hiring for Amazon Contact jobs?

Cities with the most Amazon Contact job openings:

What states have the most Amazon Contact jobs?

States with the most job openings for Amazon Contact jobs include:

Infographic showing various Amazon Contact job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $47,154 per year, or $22.7 per hour.

Sourcing Recruiter, Amazon Pharmacy, Amazon Pharmacy

Nashville, TN • On-site

Amazon
IT Services • 10K+ employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Key responsibilities

  • Build and maintain a network of potential candidates through proactive market research and ongoing relationship management.

  • Conduct initial phone screens, set expectations about the role and process, and effectively communicate Amazon Pharmacy's mission and culture to prospective talent.

  • Partner with hiring teams to develop sourcing, assessment, and closing strategies, and participate in special projects or recruiting initiatives.


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,173 frontline employees who took The Breakroom Quiz


Job description

At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. As part of our efforts to expand Amazon Pharmacy, we are looking for a sourcing recruiter to join our Pharmacy Talent Acquisition team.
As a member of the Pharmacy TA team, you will partner with hiring managers and business leaders to hire the talent that powers our mission to make medication access simpler, more affordable, and more convenient for customers nationwide. This spans across pharmacy leadership, pharmacist, pharmacy technician, and customer care hiring. You will own searches across multiple business lines, implement creative sourcing strategies to solve hiring challenges, and develop strong candidate pipelines through proactive market research and relationship building. You will have autonomy and ownership over all things top of funnel, including developing and driving talent strategy, using data to continuously improve, and partnering with your recruiting business partners to identify the right talent.
If you are driven by helping others succeed, passionate about perfecting your craft, and looking for an opportunity to meaningfully improve how customers access healthcare, we would love to connect with you.
These role can be based out of Nashville, TN, Seattle, WA, or Arlington, VA only.
Key job responsibilities
• Build and maintain a network of potential candidates through proactive market research and ongoing relationship management; conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios.
• Conduct initial phone screens, set expectations about the particular role and process, and effectively position Amazon Pharmacy's mission and culture to prospective talent.
• Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer expectations.
• Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing new processes and fine-tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer.
• Articulate in writing a plan with deliverables, timelines, and a formal tracking process.
• Possess strong ability to screen and prepare a candidate slate within an appropriate and consistent timeline.
• Participate in special projects/recruiting initiatives, including assessment of best practices in interviewing techniques and identification of top performers for senior-level openings.
• Collaborate with cross-functional teams to deliver a strong candidate pipeline.
BASIC QUALIFICATIONS
- 1+ years of corporate or search firm progressive recruiting or research experience
- Bachelor's degree, or 2+ years of full-time Amazon experience
- Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates
PREFERRED QUALIFICATIONS
- Experience managing high volume as well as niche hiring
- Experience managing candidates through recruitment lifecycles; from reach-out, assessment, preparation, negotiation and closing.
- Healthcare or pharmacy recruiting experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 50,900.00 - 89,100.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US