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Amazon Contact Jobs (NOW HIRING)

Amazon

Finance Manager, Amazon Shipping

New York, NY · On-site

If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...

Amazon

Software Engineer , Amazon Photos

Seattle, WA · On-site

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Amazon

Communications Specialist, Amazon Leo

Seattle, WA · On-site

$60K - $80K/yr

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How much do amazon contact jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for amazon contact in the United States is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges Amazon Contact Center Associates face, and how can they effectively manage them?

Amazon Contact Center Associates often handle high volumes of customer inquiries, which can be challenging during peak times or major sales events. Managing time efficiently and staying organized are crucial for balancing multiple conversations and resolving issues quickly. Associates also need to adapt to frequent updates in company policies or new product launches, so being proactive about training and leveraging team resources is key. Collaborating with colleagues and utilizing internal support tools helps maintain high service levels and reduces stress in this fast-paced environment.

What is the difference between Amazon Contact vs Amazon Customer Service Associate?

AspectAmazon ContactAmazon Customer Service Associate
Primary RoleHandling customer inquiries via phone, chat, or email, resolving issues, providing supportAssisting customers with orders, returns, and account questions, often via chat or phone
Required SkillsCommunication, problem-solving, technical knowledge of Amazon systemsCustomer service skills, product knowledge, communication
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, customer-focused
Common UsageHandling escalated or complex customer issuesGeneral customer support and order assistance

Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.

Is it difficult to get hired at Amazon?

Getting hired as an Amazon contact typically involves completing an online application, passing assessments, and participating in interviews that evaluate customer service skills and problem-solving abilities. The hiring process can be competitive, especially for seasonal or full-time roles, but candidates with relevant experience and good communication skills often have a strong chance of success.

What are Amazon Contact jobs?

Amazon Contact jobs typically refer to roles within Amazon's customer service and support teams. Employees in these positions handle customer inquiries, resolve issues, and provide assistance through various channels such as phone, chat, or email. These roles require strong communication skills, patience, and the ability to troubleshoot problems efficiently. Amazon Contact jobs may be remote or office-based and often offer flexible scheduling. Training and ongoing support are provided to help employees succeed in assisting customers.

Does Amazon have phone jobs?

Amazon offers phone-based customer service jobs where employees handle customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Phone jobs at Amazon are typically part-time or full-time positions in their customer service or support departments.

What are the key skills and qualifications needed to thrive as an Amazon Contact Center Associate, and why are they important?

To thrive as an Amazon Contact Center Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Amazon's proprietary platforms is commonly required. Excellent communication, patience, and adaptability help associates effectively handle a wide range of customer inquiries. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth daily operations.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs are legitimate remote positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require a quiet workspace, a computer, and good communication skills, and they are offered as full-time or part-time work-from-home opportunities. Applicants should verify the job posting and employer credentials before applying to ensure authenticity.

How to get a job as an Amazon chat agent?

To become an Amazon chat agent, applicants typically need to apply through Amazon's careers website or job portals, meet the company's customer service experience requirements, and demonstrate strong communication skills. Training is usually provided, and the role often requires working remotely with flexible schedules. Having familiarity with chat tools and a quiet work environment can also be beneficial.
More about Amazon Contact jobs
What cities are hiring for Amazon Contact jobs? Cities with the most Amazon Contact job openings:
What states have the most Amazon Contact jobs? States with the most job openings for Amazon Contact jobs include:
What job categories do people searching Amazon Contact jobs look for? The top searched job categories for Amazon Contact jobs are:
Amazon Contact jobs near you
Infographic showing various Amazon Contact job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 9% Full Time, and 88% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,154 per year, or $22.7 per hour.

Contact Center Architect - Healthcare & Amazon Connect - R01566032

Brillio

Saint Louis, MO

Contractor

Posted 15 days ago

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.
Primary Skills
  • Contact Center Architect
  • Amazon Connect ecosystem.
  • AWS services
Specialization
  • AWS Development: Architect
Job requirements

Contact Center Architect - Healthcare

Amazon Connect | Member, Provider & Self-Service Experience

Business-IT Bridge Authentication, Self-Service & Containment Focus

Role Summary

  • We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business and IT - a trusted advisor who can sit with operations, product, compliance, and member-experience leaders, understand what they are truly trying to achieve, and translate that into a resilient, secure, measurable technical architecture that the development teams can build with confidence.
  • The ideal candidate is a genuine "jack of all trades": equally comfortable whiteboarding a contact flow with a business sponsor, debating IAM and PHI handling with seacurity, and pairing with developers on a Lambda integration. Above all, they earn trust quickly on both sides of the house - the business believes this person understands their world, and IT believes this person understands theirs.

What You Will Own

Business Partnership & Discovery (the bridge role)

  • Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the "why" behind every requirement.
  • Bridge business and IT - translate business intent into clear technical requirements for development teams, and translate technical constraints and trade-offs back into language the business can act on.
  • Earn and keep trust - act as the single, credible point of contact who both sides rely on; embrace the customer's perspective and represent it faithfully throughout delivery.
  • Facilitate decisions - run design reviews, build consensus across competing priorities, and keep initiatives moving without losing either business value or technical integrity.

Contact Center Architecture (Amazon Connect)

  • Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys.
  • Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment.
  • Architect caller authentication and identity flows - including data-driven verification, integration with member/provider systems of record, and secure handling of PHI/PII.
  • Design conversational self-service using Amazon Lex, Polly, and Transcribe, with a clear strategy for deflection, containment, and graceful escalation to agents.
  • Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys) where applicable.

Development & Integration

  • Oversee integration with healthcare enterprise systems - core administrative/claims platforms, member and provider data, CRM (Salesforce, ServiceNow), and third-party identity or eligibility services.
  • Architect serverless, event-driven solutions using AWS Lambda, API Gateway, DynamoDB, S3, and Kinesis.
  • Partner hands-on with developers - set design standards, review implementations, and unblock the team rather than throwing designs over the wall.

Security, Compliance & Governance (Healthcare)

  • Design for HIPAA and PHI/PII protection - define IAM, encryption (in transit and at rest), least-privilege access, and audit/logging controls appropriate to a regulated healthcare environment.
  • Ensure compliance with organizational and regulatory standards; conduct design reviews and risk assessments.

Operations & Optimization

  • Establish monitoring, logging, and alerting (e.g., CloudWatch) and define the KPIs that matter - authentication rate, self-service / containment rate, average handle time, and deflection.
  • Lead root-cause analysis and continuous improvement; turn contact center analytics into prioritized action.
  • Apply Infrastructure as Code (CloudFormation / Terraform) and CI/CD practices for repeatable, reliable deployments.

 

Required Experience & Skills

Experience

  • 10+ years of overall IT experience, with a track record of delivering customer-facing solutions.
  • 4-6+ years in AWS cloud / solution architecture.
  • 3+ years hands-on with Amazon Connect in production environments.
  • Healthcare contact center experience is required - direct exposure to member, provider, and self-service journeys (payer, provider, PBM, or health-services setting).
  • Demonstrated experience improving authentication, self-service, and/or containment metrics in a contact center.

Technical Skills

  • Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens.
  • AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena.
  • IVR/IVA design, telephony, and CTI integration.
  • Caller authentication / identity verification patterns and secure PHI/PII handling.
  • CRM and enterprise integration (Salesforce, ServiceNow, and healthcare core systems).
  • Infrastructure as Code (CloudFormation / Terraform), CloudWatch, and CI/CD.

Communication & Leadership (critical to this role)

  • Communication is as important as technical depth for this position. This person spends as much time in front of business stakeholders as in architecture diagrams, and will be evaluated on their ability to build trust and alignment across very different audiences.
  • Exceptional verbal and written communication - able to explain complex technical concepts simply to non-technical stakeholders, and to capture business needs precisely for technical teams.
  • Strong facilitation, stakeholder management, and consensus-building skills.
  • Credibility and presence to be trusted by both business leaders and engineering teams.
  • Analytical, problem-solving mindset with a bias toward measurable outcomes.
  • Leadership and mentoring capability for development teams.

Preferred Qualifications

  • AWS Certified Solutions Architect (Associate or Professional).
  • Experience with conversational AI / chatbot and virtual-agent design.
  • Familiarity with healthcare data and interoperability standards (e.g., HIPAA, HL7/FHIR) and eligibility/benefits flows.
  • Experience with analytics and reporting tools such as QuickSight and Contact Lens for contact center performance.

What Success Looks Like (First 6-12 Months)

  • A clear, evidence-based diagnosis of the caller-authentication shortfall and a remediation roadmap that is understood and owned jointly by business and IT.
  • Measurable improvement in authentication rate, with corresponding gains in self-service adoption and containment.
  • A trusted-advisor relationship established with both business and IT stakeholders.
  • A documented, secure, and scalable target architecture for the member, provider, and self-service contact center on Amazon Connect.
$75 - $80 an hour

Know more about Brillio : https://www.brillio.com/join-us/

PPE: https://www.brillio.com/platform-and-product-engineering/


Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. 

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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