Our team in Amazon Robotics builds robotic systems that perform contact-rich manipulation tasks safely and reliably in complex, unstructured environments - at Amazon scale. Our scientists and ...
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If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...
If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...
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If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...
If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...
If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...
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Amazon Contact information
See salary details
$10.10 - $13.94
16% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$13.94 - $17.79
33% of jobs
The median wage is $17.93 / hr.
$17.79 - $21.63
28% of jobs
$21.63 - $25.48
8% of jobs
$25.48 - $29.33
4% of jobs
$29.33 - $33.17
3% of jobs
$33.17 - $37.02
2% of jobs
$37.02 - $40.87
2% of jobs
$40.87 - $44.71
1% of jobs
$44.71 - $48.56
1% of jobs
$48.56 - $52.40
1% of jobs
$10
$22
$52
How much do amazon contact jobs pay per hour?
What are some common challenges Amazon Contact Center Associates face, and how can they effectively manage them?
What is the difference between Amazon Contact vs Amazon Customer Service Associate?
| Aspect | Amazon Contact | Amazon Customer Service Associate |
|---|---|---|
| Primary Role | Handling customer inquiries via phone, chat, or email, resolving issues, providing support | Assisting customers with orders, returns, and account questions, often via chat or phone |
| Required Skills | Communication, problem-solving, technical knowledge of Amazon systems | Customer service skills, product knowledge, communication |
| Work Environment | Call centers, remote or on-site, fast-paced | Call centers, remote or on-site, customer-focused |
| Common Usage | Handling escalated or complex customer issues | General customer support and order assistance |
Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.
What are Amazon Contact jobs?
What are the key skills and qualifications needed to thrive as an Amazon Contact Center Associate, and why are they important?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 10 days ago
Amazon rating
7.4
Based on 6,959 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
We are seeking an Applied Scientist to join our Motion Behaviors team. You will design, implement, and deploy control strategies, manipulation behaviors, and affordance generation methods for contact-rich tasks on robots operating in Amazon fulfillment centers - spanning both engineered and learned approaches. You will validate your work through simulation and real-world testing, leveraging rich operational data to systematically improve system performance.
Key job responsibilities
• Design, implement, and deploy motion planning, control, and manipulation algorithms on production robotic systems.
• Partner with experts across disciplines including perception, hardware and software to create intelligent, integrated systems and solutions.
• Contribute to the development of learned manipulation behaviors and controllers, including sim-to-real deployment.
• Write production-quality code and own scalable, real-time implementations.
• Validate algorithms on hardware, iterating between simulation and real-world testing to ensure robust performance.
• Analyze experimental results, identify failure modes, and drive systematic improvements to system performance.
• Champion Amazon in academia through publications and scientific presentations.
A day in the life
Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
- PhD, or Master's degree and 4+ years of science, technology, engineering or related field experience
- Experience programming in Java, C++, Python or related language
- Experience with robotics work cells and control systems
- Strong background in motion planning, control theory (compliant control, trajectory optimization), or learning-based manipulation
PREFERRED QUALIFICATIONS
- Experience deploying and supporting complex robotic systems at scale
- Familiarity with reinforcement learning, behavior cloning, and/or sim-to-real transfer for manipulation
- Experience with contact-rich manipulation, force/torque control, and/or constrained motion planning
- Publications in top robotics, controls, or machine learning venues (RSS, CoRL, ICRA, IROS, NeurIPS, ICML, etc.)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US