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Amazon Contact Jobs (NOW HIRING)

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How much do amazon contact jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for amazon contact in the United States is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges Amazon Contact Center Associates face, and how can they effectively manage them?

Amazon Contact Center Associates often handle high volumes of customer inquiries, which can be challenging during peak times or major sales events. Managing time efficiently and staying organized are crucial for balancing multiple conversations and resolving issues quickly. Associates also need to adapt to frequent updates in company policies or new product launches, so being proactive about training and leveraging team resources is key. Collaborating with colleagues and utilizing internal support tools helps maintain high service levels and reduces stress in this fast-paced environment.

What is the difference between Amazon Contact vs Amazon Customer Service Associate?

AspectAmazon ContactAmazon Customer Service Associate
Primary RoleHandling customer inquiries via phone, chat, or email, resolving issues, providing supportAssisting customers with orders, returns, and account questions, often via chat or phone
Required SkillsCommunication, problem-solving, technical knowledge of Amazon systemsCustomer service skills, product knowledge, communication
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, customer-focused
Common UsageHandling escalated or complex customer issuesGeneral customer support and order assistance

Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.

Is it difficult to get hired at Amazon?

Getting hired as an Amazon contact typically involves completing an online application, passing assessments, and participating in interviews that evaluate customer service skills and problem-solving abilities. The hiring process can be competitive, especially for seasonal or full-time roles, but candidates with relevant experience and good communication skills often have a strong chance of success.

What are Amazon Contact jobs?

Amazon Contact jobs typically refer to roles within Amazon's customer service and support teams. Employees in these positions handle customer inquiries, resolve issues, and provide assistance through various channels such as phone, chat, or email. These roles require strong communication skills, patience, and the ability to troubleshoot problems efficiently. Amazon Contact jobs may be remote or office-based and often offer flexible scheduling. Training and ongoing support are provided to help employees succeed in assisting customers.

Does Amazon have phone jobs?

Amazon offers phone-based customer service jobs where employees handle customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical tools or certifications. Phone jobs at Amazon are typically part-time or full-time positions in their customer service or support departments.

What are the key skills and qualifications needed to thrive as an Amazon Contact Center Associate, and why are they important?

To thrive as an Amazon Contact Center Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Amazon's proprietary platforms is commonly required. Excellent communication, patience, and adaptability help associates effectively handle a wide range of customer inquiries. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth daily operations.

Are Amazon customer service jobs legit work from home?

Amazon customer service jobs are legitimate remote positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require a quiet workspace, a computer, and good communication skills, and they are offered as full-time or part-time work-from-home opportunities. Applicants should verify the job posting and employer credentials before applying to ensure authenticity.

How to get a job as an Amazon chat agent?

To become an Amazon chat agent, applicants typically need to apply through Amazon's careers website or job portals, meet the company's customer service experience requirements, and demonstrate strong communication skills. Training is usually provided, and the role often requires working remotely with flexible schedules. Having familiarity with chat tools and a quiet work environment can also be beneficial.
More about Amazon Contact jobs
What cities are hiring for Amazon Contact jobs? Cities with the most Amazon Contact job openings:
What states have the most Amazon Contact jobs? States with the most job openings for Amazon Contact jobs include:
Infographic showing various Amazon Contact job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 9% Full Time, and 88% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,154 per year, or $22.7 per hour.
Software Development Engineer, Amazon Kids+, Amazon Kids+ Parent Experience

Software Development Engineer, Amazon Kids+, Amazon Kids+ Parent Experience

Amazon

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,870 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Kids+ brings together all types of content that kids and parents love including books, games, educational apps, movies and TV shows. It provides peace of mind for parents with parental controls and a world of fun for kids to choose from thousands of the most popular titles and age-appropriate content. Here's more information: http://www.amazon.com/kids
Do you want to create and deliver innovate consumer software products for millions of customers around the world? We are growing and looking for a talented Software Development Engineer to join the Amazon Kids team. You will be responsible for owning and driving large-scale customer-facing features from inception to delivery and beyond. You will have an opportunity to design, architect and build innovative consumer products used every day by people you know.
Our goal is to create a revolutionary experience for parents and kids to enjoy on our Amazon family of devices, as well as Android and iOS devices. Working for Amazon Kids offers a creative, fast-paced, entrepreneurial work environment where you will be at the center of Amazon innovation. Come help build the future of Amazon devices and services!
Key job responsibilities
You will be responsible for owning and driving large-scale customer-facing web applications from inception to delivery and beyond. You will solve technical challenges in web computing, back-end services, and algorithms. Your solutions will be part of consumer products used everyday by people you know.
A day in the life
As an engineer on the Amazon Kids+ Parent Experience Engineering team, you will leverage your experience as a software engineer to solve difficult technical problems and deliver compelling features to customers. You'll invent, design and build software that solves day-to-day challenges that kids and their parents face. You'll work closely with your leadership and product management stakeholders to design simple solutions. You'll help to maintain our production software in the field and you'll identify our pain points and drive your team to solve them. You'll help make your team better, more efficient, and a more enjoyable place to work.
About the team
The Amazon Kids+ Parent Experience Engineering team helps parents and kids maximize the value of their Amazon Kids+ subscription to create, play, and learn on their Amazon devices. We are customer obsessed, mission-driven, and collaborative in everything we do. Our goal is to raise the bar with every delivery so that we can maintain the hard-earned trust of parents and their children.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US