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Amazon Contact Jobs (NOW HIRING)

Deloitte

Contact Center AI & CCaaS, Manager

Boise, ID · On-site

Hands-on or delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock. * Experience supporting Contact Center AI use cases end-to-end, from requirements and design through testing ...

Deloitte

Contact Center AI & CCaaS, Manager

Tampa, FL · On-site

Hands-on or delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock. * Experience supporting Contact Center AI use cases end-to-end, from requirements and design through testing ...

Amazon

Finance Manager, Amazon Shipping

New York, NY · On-site

If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on ...

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How much do amazon contact jobs pay per hour?

As of May 29, 2026, the average hourly pay for amazon contact in the United States is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Contact Center Associate, and why are they important?

To thrive as an Amazon Contact Center Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Amazon's proprietary platforms is commonly required. Excellent communication, patience, and adaptability help associates effectively handle a wide range of customer inquiries. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth daily operations.

What are some common challenges Amazon Contact Center Associates face, and how can they effectively manage them?

Amazon Contact Center Associates often handle high volumes of customer inquiries, which can be challenging during peak times or major sales events. Managing time efficiently and staying organized are crucial for balancing multiple conversations and resolving issues quickly. Associates also need to adapt to frequent updates in company policies or new product launches, so being proactive about training and leveraging team resources is key. Collaborating with colleagues and utilizing internal support tools helps maintain high service levels and reduces stress in this fast-paced environment.

What are Amazon Contact jobs?

Amazon Contact jobs typically refer to roles within Amazon's customer service and support teams. Employees in these positions handle customer inquiries, resolve issues, and provide assistance through various channels such as phone, chat, or email. These roles require strong communication skills, patience, and the ability to troubleshoot problems efficiently. Amazon Contact jobs may be remote or office-based and often offer flexible scheduling. Training and ongoing support are provided to help employees succeed in assisting customers.

What is the difference between Amazon Contact vs Amazon Customer Service Associate?

AspectAmazon ContactAmazon Customer Service Associate
Primary RoleHandling customer inquiries via phone, chat, or email, resolving issues, providing supportAssisting customers with orders, returns, and account questions, often via chat or phone
Required SkillsCommunication, problem-solving, technical knowledge of Amazon systemsCustomer service skills, product knowledge, communication
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, customer-focused
Common UsageHandling escalated or complex customer issuesGeneral customer support and order assistance

Amazon Contact roles typically involve handling escalated or complex customer issues, requiring technical knowledge and problem-solving skills. Amazon Customer Service Associates focus on general support, assisting with orders and account questions. Both roles are vital in delivering customer satisfaction but differ mainly in complexity and scope of support.

More about Amazon Contact jobs
What cities are hiring for Amazon Contact jobs? Cities with the most Amazon Contact job openings:
What states have the most Amazon Contact jobs? States with the most job openings for Amazon Contact jobs include:
What job categories do people searching Amazon Contact jobs look for? The top searched job categories for Amazon Contact jobs are:
Amazon Contact jobs near you
Infographic showing various Amazon Contact job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 10% Full Time, 86% Part Time, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,154 per year, or $22.7 per hour.
Contact Center AI & CCaaS, Manager

Contact Center AI & CCaaS, Manager

Deloitte

San Francisco, CA • On-site

Other

Posted 20 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

59th of 138 rated financial services

Job description

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on May 31, 2026.

Work You'll Do

As a Manager, you will help clients modernize and transform their contact centers using CCaaS and Generative AI - anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work across business and technical stakeholders, translate servicing objectives into practical solution designs, and lead teams through delivery - from requirements and design through build, testing, launch, and adoption.

  • Lead workstreams for AI-enabled contact center transformation initiatives, helping clients translate customer service goals into business requirements, solution designs, and measurable outcomes.
  • Support the design and delivery of Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with client stakeholders to define future-state service experiences, operating processes, and supporting technology capabilities across contact center modernization efforts.
  • Serve as a bridge between business, operations, product, and engineering teams to shape requirements, prioritize features, and drive implementation decisions.
  • Manage teams in the design, build, test, and deployment of cloud-based contact center solutions, while promoting quality, delivery discipline, and adoption.
  • Contribute to business development and proposal efforts where Contact Center AI is a key component by supporting scope definition, estimates, solution storylines, client workshops, and demos.
  • Mentor junior practitioners and help build team capability across contact center platforms, GenAI use cases, and delivery best practices.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 2+ years of project experience supporting the design, build, and implementation of cloud-based solutions on AWS.
  • Experience working across both business and technical stakeholders to gather requirements, define use cases, and support solution delivery.
  • Experience with contact center transformation, customer service operations, and/or digital servicing solutions.
  • Bachelor's Degree in Computer Science, Engineering, Information Systems, Business, or equivalent work experience.
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Hands-on or delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock.
  • Experience supporting Contact Center AI use cases end-to-end, from requirements and design through testing, deployment, and adoption.
  • Familiarity with GenAI concepts such as prompt design, RAG, agent/tool-calling, model evaluation, and safety/governance controls.
  • Experience with enterprise cloud controls such as IAM, VPC/networking, secrets management, and observability/monitoring.
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including awareness of platform trade-offs and integration considerations.
  • Experience working with contact center operations leaders on process improvement, change management, and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

Qualifications:

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on May 31, 2026.

Work You'll Do

As a Manager, you will help clients modernize and transform their contact centers using CCaaS and Generative AI - anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work across business and technical stakeholders, translate servicing objectives into practical solution designs, and lead teams through delivery - from requirements and design through build, testing, launch, and adoption.

  • Lead workstreams for AI-enabled contact center transformation initiatives, helping clients translate customer service goals into business requirements, solution designs, and measurable outcomes.
  • Support the design and delivery of Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with client stakeholders to define future-state service experiences, operating processes, and supporting technology capabilities across contact center modernization efforts.
  • Serve as a bridge between business, operations, product, and engineering teams to shape requirements, prioritize features, and drive implementation decisions.
  • Manage teams in the design, build, test, and deployment of cloud-based contact center solutions, while promoting quality, delivery discipline, and adoption.
  • Contribute to business development and proposal efforts where Contact Center AI is a key component by supporting scope definition, estimates, solution storylines, client workshops, and demos.
  • Mentor junior practitioners and help build team capability across contact center platforms, GenAI use cases, and delivery best practices.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 2+ years of project experience supporting the design, build, and implementation of cloud-based solutions on AWS.
  • Experience working across both business and technical stakeholders to gather requirements, define use cases, and support solution delivery.
  • Experience with contact center transformation, customer service operations, and/or digital servicing solutions.
  • Bachelor's Degree in Computer Science, Engineering, Information Systems, Business, or equivalent work experience.
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Hands-on or delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock.
  • Experience supporting Contact Center AI use cases end-to-end, from requirements and design through testing, deployment, and adoption.
  • Familiarity with GenAI concepts such as prompt design, RAG, agent/tool-calling, model evaluation, and safety/governance controls.
  • Experience with enterprise cloud controls such as IAM, VPC/networking, secrets management, and observability/monitoring.
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including awareness of platform trade-offs and integration considerations.
  • Experience working with contact center operations leaders on process improvement, change management, and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

Education:Bachelor's DegreeEmployment Type:

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