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Amazon Alexa Support Jobs (NOW HIRING)

Amazon

Sr. PMT Hiring Our Heroes , Alexa Devices

Seattle, WA · On-site

$139K - $183K/yr

... Amazon; however, is NOT a guarantee you will be screened or provided an offer. This opportunity is ... Key job responsibilities - Manage Operational relationships with support teams and internal ...

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Amazon Alexa Support information

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$39.5K

$90.7K

$166.5K

How much do amazon alexa support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for amazon alexa support in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is an Amazon Alexa Support specialist?

An Amazon Alexa Support specialist is a customer service professional who assists users with questions and issues related to Alexa-enabled devices and services. They help troubleshoot problems, guide users through setup, and provide information on features and updates. These specialists may work via phone, chat, or email to ensure users have a smooth experience with their Alexa devices. Their goal is to resolve technical issues and help customers get the most out of their Amazon Alexa products.

What are the key skills and qualifications needed to thrive as an Amazon Alexa Support specialist?

To thrive as an Amazon Alexa Support specialist, you need strong troubleshooting abilities, customer service expertise, and knowledge of smart home technology, usually supported by experience in technical support or IT helpdesk roles. Familiarity with ticketing systems, remote diagnostic tools, and Amazon’s internal support platforms is typically required. Excellent communication, patience, and problem-solving skills help create positive customer experiences and resolve issues efficiently. These skills are crucial to ensure customer satisfaction and effective resolution of technical problems with Alexa devices.

What are some common challenges faced by Amazon Alexa Support specialists, and how can they be overcome?

Amazon Alexa Support specialists often encounter challenges such as troubleshooting complex device connectivity issues, managing high volumes of customer inquiries, and staying updated with frequent software updates and new features. To overcome these challenges, specialists regularly engage in ongoing training, leverage detailed internal knowledge bases, and collaborate closely with technical teams to resolve escalated cases efficiently. Building strong communication and problem-solving skills also helps ensure positive customer experiences and effective resolution of issues.

What is the difference between Amazon Alexa Support vs Amazon Customer Service Representative?

AspectAmazon Alexa SupportAmazon Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsCustomer service skills, sometimes technical knowledge
Work EnvironmentRemote or on-site, technical support settingRemote or call center, general customer service
Employer & IndustryAmazon, tech and retail sectorsAmazon, retail and e-commerce sectors
Common Search & ComparisonTechnical support for Alexa devicesGeneral customer support for Amazon products

Amazon Alexa Support focuses on troubleshooting and assisting users with Alexa devices and related technology, requiring technical knowledge. Amazon Customer Service Representatives handle broader customer inquiries about orders, accounts, and general issues. While both roles involve customer service skills, Alexa Support is more technical and device-specific, whereas Customer Service Representatives cover a wider range of Amazon services.

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What job categories do people searching Amazon Alexa Support jobs look for?

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Amazon Alexa Support jobs near you
Infographic showing various Amazon Alexa Support job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Temporary. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Development Manager, Alexa Shopping-Core

Amazon

Seattle, WA • On-site

$140K - $185K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,144 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Alexa is a strategic investment for Amazon, and we're building AI-powered agentic shopping experiences that help millions of customers save time and money every day. The Alexa Shopping team is reimagining how customers discover products, manage their lists, buy everyday essentials and groceries, and make confident purchase decisions through voice, touch, and generative AI.
This is a 0→1 opportunity. We're looking for a Software Development Manager to lead a high-performing engineering team in building an intelligence framework that defines and enforces the quality bar for everything Alexa Shopping ships. You'll make the foundational architectural calls and set the technical direction the rest of the org builds against.
The scope is horizontal by design. Rather than owning one customer experience, you'll own the capability all of them depend on - which means your decisions compound across the entire org. Success looks like a system that lets teams ship faster and safer, replacing manual judgment with AI-driven intelligence at the right gate.
You'll work at the intersection of agentic systems, machine learning, and e-commerce, partnering with engineers, applied scientists, and product leaders across Alexa. If you've built something from the ground up before and want to do it again at Amazon scale, this is that role.
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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