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Amazon Alexa Support Jobs (NOW HIRING)

Amazon

Support Engineer, Alexa

Boston, MA · On-site

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the area ...

Amazon

Sr Financial Analyst, Alexa Finance

Seattle, WA · On-site

$97K - $121K/yr

Amazon seeks a Senior Financial Analyst to be a key member on the Alexa Finance team. The Echo ... that support business strategy experience PREFERRED QUALIFICATIONS - MBA, or CPA - Experience ...

Amazon

Principal Product Mgr Tech, Alexa

Seattle, WA · On-site

Amazon Alexa is on a mission to bring a helpful and personal AI assistant to every single customer ... process, including support for the interview or onboarding process, please visit for more ...

Amazon

Senior Program Manager, Alexa Audio

Seattle, WA · On-site

$132K - $132K/yr

... supported devices and countries, all while being at the forefront of Generative AI and LLM ... You frequently work with senior leadership within Amazon and our key external partners, so written ...

Amazon

Senior Program Manager, Alexa Audio

Seattle, WA · On-site

$132K - $132K/yr

... supported devices and countries, all while being at the forefront of Generative AI and LLM ... You frequently work with senior leadership within Amazon and our key external partners, so written ...

Amazon

Senior Program Manager, Alexa Audio

Seattle, WA · On-site

$132K - $132K/yr

... supported devices and countries, all while being at the forefront of Generative AI and LLM ... You frequently work with senior leadership within Amazon and our key external partners, so written ...

Amazon

Finance Manager, Alexa AI

Bellevue, WA · On-site

$119K - $156K/yr

Amazon is looking for a Finance Manager to play a key role on our Alexa AI Finance team, supporting the science team developing the newest Alexa architecture. This is an exciting opportunity for an ...

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Amazon Alexa Support information

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$39.5K

$90.7K

$166.5K

How much do amazon alexa support jobs pay per year?

As of Jul 8, 2026, the average yearly pay for amazon alexa support in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Alexa Support specialist, and why are they important?

To thrive as an Amazon Alexa Support specialist, you need strong troubleshooting abilities, customer service expertise, and knowledge of smart home technology, usually supported by experience in technical support or IT helpdesk roles. Familiarity with ticketing systems, remote diagnostic tools, and Amazon’s internal support platforms is typically required. Excellent communication, patience, and problem-solving skills help create positive customer experiences and resolve issues efficiently. These skills are crucial to ensure customer satisfaction and effective resolution of technical problems with Alexa devices.

What is an Amazon Alexa Support specialist?

An Amazon Alexa Support specialist is a customer service professional who assists users with questions and issues related to Alexa-enabled devices and services. They help troubleshoot problems, guide users through setup, and provide information on features and updates. These specialists may work via phone, chat, or email to ensure users have a smooth experience with their Alexa devices. Their goal is to resolve technical issues and help customers get the most out of their Amazon Alexa products.

What are some common challenges faced by Amazon Alexa Support specialists, and how can they be overcome?

Amazon Alexa Support specialists often encounter challenges such as troubleshooting complex device connectivity issues, managing high volumes of customer inquiries, and staying updated with frequent software updates and new features. To overcome these challenges, specialists regularly engage in ongoing training, leverage detailed internal knowledge bases, and collaborate closely with technical teams to resolve escalated cases efficiently. Building strong communication and problem-solving skills also helps ensure positive customer experiences and effective resolution of issues.

What is the difference between Amazon Alexa Support vs Amazon Customer Service Representative?

AspectAmazon Alexa SupportAmazon Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsCustomer service skills, sometimes technical knowledge
Work EnvironmentRemote or on-site, technical support settingRemote or call center, general customer service
Employer & IndustryAmazon, tech and retail sectorsAmazon, retail and e-commerce sectors
Common Search & ComparisonTechnical support for Alexa devicesGeneral customer support for Amazon products

Amazon Alexa Support focuses on troubleshooting and assisting users with Alexa devices and related technology, requiring technical knowledge. Amazon Customer Service Representatives handle broader customer inquiries about orders, accounts, and general issues. While both roles involve customer service skills, Alexa Support is more technical and device-specific, whereas Customer Service Representatives cover a wider range of Amazon services.

More about Amazon Alexa Support jobs
What cities are hiring for Amazon Alexa Support jobs? Cities with the most Amazon Alexa Support job openings:
What job categories do people searching Amazon Alexa Support jobs look for? The top searched job categories for Amazon Alexa Support jobs are:
Amazon Alexa Support jobs near you
Infographic showing various Amazon Alexa Support job openings in the United States as of July 2026, with employment types broken down into 82% Locum Tenens, 6% Full Time, and 12% Summer. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Principal Product Manager - Tech, Alexa, Alexa AI Developer Tech

Principal Product Manager - Tech, Alexa, Alexa AI Developer Tech

Amazon

Seattle, WA • On-site

Full-time

Posted 20 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you passionate about innovative technologies like speech and IoT. Interested in Amazon Alexa, the brain behind Amazon Echo. The Amazon Alexa team is looking for an experienced Product Management leader to define the end-to-end vision and strategy of the Alexa Skills Kit, the developer SDK and platform that allows 3rd party developers to create skills for Amazon Alexa.


You will understand customer requirements and then be responsible for creating and driving product roadmaps and features. In this role you will work directly with third party developers to understand their needs and aspirations. You will create business requirements documents and develop a long term roadmap for tools, APIs, documentation and developer support.

Your goal will be to create an efficient 3rd party developer pipeline, following the developer all the way from education into having successful, certified skills.
A successful candidate will have strong passion for developers and experience in designing platform strategies. You have a background in software development and product management, specific to software platforms and ecosystems. You must be highly analytical, able to work extremely effectively across multiple organizations, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that developers and customers love.
Key Responsibilities:
- Write product/marketing requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams.
- Contribute to the overall product roadmap, and manage prioritization and tradeoffs against developer experience, customer experience, and time to market.
- Create buy-in for the product vision both internally and with key external partners.
- Establish business processes and policies as well as metrics and indicators for success.
- Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers and customers.
- Drive product launches including working with public relations team, executives, and other product management team members
- Develop, report, and continually improve business performance metrics
- Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals
- Manage a team of Product Managers and TPMs to develop the roadmap and deliver key features into the Alexa Skills Kit.
Professional traits that are not unique to this position, but necessary for Amazon leaders:
- Exhibits excellent judgment
- Has relentlessly high standards (is never satisfied with the status quo)
- Is able to dive deep and is never out of touch with the details of the business or the technology
- Expects and requires innovation of her/his team
- Has passion and convictions and the innate ability to inspire passion in others
- Is strongly oriented towards results
- Thinks big

What Amazon employees say

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Benefits

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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