ZipRecruiter

Log In

1

Amazon Alexa Support Jobs (NOW HIRING)

Amazon

Finance Manager, Alexa AI

Bellevue, WA · On-site

Amazon is looking for a Finance Manager to play a key role on our Alexa AI Finance team, supporting the science team developing the newest Alexa architecture. This is an exciting opportunity for an ...

Amazon

Finance Manager, Alexa AI

Bellevue, WA · On-site

Amazon is looking for a Finance Manager to play a key role on our Alexa AI Finance team, supporting the science team developing the newest Alexa architecture. This is an exciting opportunity for an ...

Amazon

Corporate Counsel, Alexa Legal

Sunnyvale, CA

Amazon is seeking a Corporate Counsel to support Alexa, Amazon's AI-powered voice assistant used by millions of customers worldwide. In this role, you will partner closely with product, engineering ...

Amazon

Senior Financial Analyst, Alexa

Seattle, WA · On-site

$97K - $121K/yr

Amazon is looking for a Senior Financial Analyst to play a key role on our Alexa Finance team, supporting Alexa+, a new monetization initiative. Over the past decade Amazon has developed a number of ...

Amazon

Software Builder, Amazon Devices

Reading, MA · On-site

$130K - $172K/yr

We are seeking an AI First Software Builder to create services and applications to support the ... Amazon Alexa. You will work in partnership with the Alarm Team, Smart Lighting Team, the Cloud ...

Amazon

Senior Financial Analyst, Alexa

Seattle, WA

$97K - $121K/yr

Amazon is looking for a Senior Financial Analyst to play a key role on our Alexa Finance team, supporting Alexa+, a new monetization initiative. Over the past decade Amazon has developed a number of ...

Amazon

Software Builder, Amazon Devices

Reading, MA · On-site

$130K - $172K/yr

We are seeking an AI First Software Builder to create services and applications to support the ... Amazon Alexa. You will work in partnership with the Alarm Team, Smart Lighting Team, the Cloud ...

Amazon

Corporate Counsel, Alexa Legal

Sunnyvale, CA

Amazon is seeking a Corporate Counsel to support Alexa, Amazon's AI-powered voice assistant used by millions of customers worldwide. In this role, you will partner closely with product, engineering ...

Amazon

Senior Machine Learning Compiler Engineer

Seattle, WA · On-site

$139K - $183K/yr

Amazon Neuron and Inferentia are used at scale with customers like Snap, Autodesk, Amazon Alexa ... supporting the ground-up development and scaling of a compiler to handle the world's largest ML ...

Amazon

Senior Machine Learning Compiler Engineer

Seattle, WA · On-site

$139K - $183K/yr

Amazon Neuron and Inferentia are used at scale with customers like Snap, Autodesk, Amazon Alexa ... supporting the ground-up development and scaling of a compiler to handle the world's largest ML ...

Amazon

Senior Financial Analyst, Alexa

Seattle, WA · On-site

$97K - $121K/yr

Amazon is looking for a Senior Financial Analyst to play a key role on our Alexa Finance team, supporting Alexa+, a new monetization initiative. Over the past decade Amazon has developed a number of ...

next page

Showing results 1-20

People also search for

All JobsAmazon Alexa Support Jobs

Amazon Alexa Support information

See salary details

$39.5K

$90.7K

$166.5K

How much do amazon alexa support jobs pay per year?

As of Jul 8, 2026, the average yearly pay for amazon alexa support in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Alexa Support specialist, and why are they important?

To thrive as an Amazon Alexa Support specialist, you need strong troubleshooting abilities, customer service expertise, and knowledge of smart home technology, usually supported by experience in technical support or IT helpdesk roles. Familiarity with ticketing systems, remote diagnostic tools, and Amazon’s internal support platforms is typically required. Excellent communication, patience, and problem-solving skills help create positive customer experiences and resolve issues efficiently. These skills are crucial to ensure customer satisfaction and effective resolution of technical problems with Alexa devices.

What is an Amazon Alexa Support specialist?

An Amazon Alexa Support specialist is a customer service professional who assists users with questions and issues related to Alexa-enabled devices and services. They help troubleshoot problems, guide users through setup, and provide information on features and updates. These specialists may work via phone, chat, or email to ensure users have a smooth experience with their Alexa devices. Their goal is to resolve technical issues and help customers get the most out of their Amazon Alexa products.

What are some common challenges faced by Amazon Alexa Support specialists, and how can they be overcome?

Amazon Alexa Support specialists often encounter challenges such as troubleshooting complex device connectivity issues, managing high volumes of customer inquiries, and staying updated with frequent software updates and new features. To overcome these challenges, specialists regularly engage in ongoing training, leverage detailed internal knowledge bases, and collaborate closely with technical teams to resolve escalated cases efficiently. Building strong communication and problem-solving skills also helps ensure positive customer experiences and effective resolution of issues.

What is the difference between Amazon Alexa Support vs Amazon Customer Service Representative?

AspectAmazon Alexa SupportAmazon Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsCustomer service skills, sometimes technical knowledge
Work EnvironmentRemote or on-site, technical support settingRemote or call center, general customer service
Employer & IndustryAmazon, tech and retail sectorsAmazon, retail and e-commerce sectors
Common Search & ComparisonTechnical support for Alexa devicesGeneral customer support for Amazon products

Amazon Alexa Support focuses on troubleshooting and assisting users with Alexa devices and related technology, requiring technical knowledge. Amazon Customer Service Representatives handle broader customer inquiries about orders, accounts, and general issues. While both roles involve customer service skills, Alexa Support is more technical and device-specific, whereas Customer Service Representatives cover a wider range of Amazon services.

More about Amazon Alexa Support jobs
What cities are hiring for Amazon Alexa Support jobs? Cities with the most Amazon Alexa Support job openings:
What job categories do people searching Amazon Alexa Support jobs look for? The top searched job categories for Amazon Alexa Support jobs are:
Amazon Alexa Support jobs near you
Infographic showing various Amazon Alexa Support job openings in the United States as of July 2026, with employment types broken down into 82% Locum Tenens, 6% Full Time, and 12% Summer. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Finance Manager, Alexa AI

Finance Manager, Alexa AI

Amazon

Bellevue, WA • On-site

Full-time

Re-posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon is looking for a Finance Manager to play a key role on our Alexa AI Finance team, supporting the science team developing the newest Alexa architecture. This is an exciting opportunity for an entrepreneurial minded candidate who wants to join one of the most innovative businesses at Amazon and one of the fastest growing segments within Alexa.
The ideal candidate enjoys diving deep into complex problems, works effectively with cross-functional teams and thrives in a fast-paced and dynamic environment. The role also has regular interaction with various business units and leadership and requires strong communication skills


This person operates with high autonomy and independence, showing high judgment in decisions that have financial, business, operational, or customer implications. We're seeking an innovative, creative, analytical and strategic thinker.
The role specifically will focus on partnering with the business to develop product strategy for Alexa, streamline procedures for AWS compute capacity work streams, and own financial reporting to the Alexa Leadership Team. This role supports a technical business team and will contribute to the future direction of the business through data analysis and clear articulation of what really matters in rapidly evolving environments.
Key job responsibilities
- Leading the financial planning and forecasting process for science driven business initiatives under Alexa+
- Building and presenting KPI dashboards with financial and business insights each month and quarter for specific business metrics
- Owning finance communication with the business teams on product performance, long term planning, risks, and opportunities.
- Driving automation and scale of financial reporting in order to simplify process for internal stakeholders (e.g., finance peers and monetization partners)
- Lead deep dives into key cost drivers for month end reviews, forecasts, and annual operating plans
- Partner with the business to make trade-off decisions regarding resourcing and support levels, including ownership of review meetings
A day in the life
This role will support the Alexa AI organization by driving financial reporting and strategic decision-making, including managing Alexa's AWS compute budget

Given the strategic nature of the Alexa business, this is a high-visibility role across Alexa leadership. You will work hand-in-hand with finance and business partners across Alexa to improve reporting, perform impact analyses, and provide strategic insights and recommendations.
About the team
The Alexa AI Finance team operates at the intersection of innovation and scale. We support the underlying hardware and services that make Alexa function

We act as the bridge between engineering and finance, translating technical architecture into digestible financial insights for our leadership. You'll work with talented finance professionals, product teams, and business leaders who are passionate about bringing Alexa to customers worldwide.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply