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Alldata Jobs (NOW HIRING)

ALLDATA

Director Customer Operations

Elk Grove, CA

Carry out supervisory responsibilities in accordance with ALLDATA's policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning ...

AutoZone

Regional Sales Manager

Minneapolis, MN · On-site

ALLDATA is an AutoZone company and is the leading provider of automotive repair information and solutions to the professional automotive service industry. Thousands of professional repair and ...

AutoZone

Field Sales Representative

Oklahoma City, OK

$18.50 - $25.50/hr

ALLDATA's product development strategy is built on the concept of one integrated platform with multiple world-class software solutions. ALLDATA has over 400 employees in the United States, Canada ...

ALLDATA

Manager Project Management

Elk Grove, CA

LOCAL CANDIDATES OR THOSE OPEN TO RELOCATION TO THE GREATER SACRAMENTO ONLY. RELO WILL BE FULLY FUNDED. We are looking for an inspiring Manager who will be responsible for the Agile Scrum Masters and ...

AutoZone

Regional Sales Manager

Elk Grove, CA · On-site

$68K - $119K/yr

ALLDATA ® is an AutoZone ® company and is the leading provider of automotive repair information and solutions to the professional automotive service industry. Thousands of professional repair and ...

AutoZone

Automotive Technical Editor III

Elk Grove, CA

$47K - $78K/yr

More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop ...

New

AutoZone

Inside Sales Representative

Elk Grove, CA · On-site

$52K - $85K/yr

ALLDATA-an AutoZone company-is the premier enterprise technology provider for the automotive repair sector. Our integrated platform delivers the industry's most trusted OEM repair information ...

AutoZone

Inside Sales Representative

Elk Grove, CA

$125K/yr

ALLDATA-an AutoZone company-is the premier enterprise technology provider for the automotive repair sector. Our integrated platform delivers the industry's most trusted OEM repair information ...

AutoZone

Field Sales Representative

York, PA · On-site

$125K/yr

ALLDATA-an AutoZone company-is the premier enterprise technology provider for the automotive repair sector. Our integrated platform delivers the industry's most trusted OEM repair information ...

AutoZone

Automotive Technical Editor III

Elk Grove, CA · On-site

$22.69 - $37.88/hr

More than 400,000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop ...

AutoZone

Field Sales Representative

Elk Grove, CA · On-site

$52K - $85K/yr

ALLDATA's product development strategy is built on the concept of one integrated platform with multiple world-class software solutions. ALLDATA has over 400 employees in the United States, Canada ...

AutoZone

Director of OEM Relations

Elk Grove, CA · Hybrid

Represent ALLDATA in strategic OEM discussions, industry forums, and collaborative initiatives. Negotiation & Contract Management Lead commercial negotiations and renewals of global OEM agreements ...

AutoZone

Director of OEM Relations

Elk Grove, CA · On-site

$98K - $172K/yr

This leader plays a critical role in shaping ALLDATA's product and data strategy by translating OEM dynamics, market conditions, regulatory changes, and competitive pressures into actionable business ...

Westchester Auto

Auto Mechanic

Westchester, IL · On-site

$1K - $2K/wk

Use ALLDATA for diagnostics, repair information, and service procedures * Maintain a clean and safe workspace Requirements * 2+ years automotive repair experience (preferred) * Strong diagnostic and ...

AutoZone

Product Owner

Elk Grove, CA · On-site

$94K - $165K/yr

The Product Owner will play a critical role in driving the scope, definition and requirements for the product development process for ALLDATA's products. This person will report to a Senior Product ...

AutoZone

Customer Operations Director

Elk Grove, CA

$94K - $165K/yr

Carry out supervisory responsibilities in accordance with ALLDATA's policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning ...

AutoZone

Customer Operations Director

Elk Grove, CA · On-site

$98K - $172K/yr

S/he is responsible for the overall direction and performance of the teams. • Carry out supervisory responsibilities in accordance with ALLDATA's policies and procedures. Additional ...

AutoZone

Automotive Technical Editor IV

Elk Grove, CA · On-site

$54K - $91K/yr

ALLDATA customer satisfaction and retention are primary drivers of all responsibilities and duties. Position Responsibilities - Other duties may be assigned: * Drive assigned department initiatives ...

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Alldata information

What are the jobs related to data field?

Jobs related to the data field include data analyst, data scientist, data engineer, database administrator, and data architect. These roles involve working with data collection, processing, analysis, and management using tools like SQL, Python, and data visualization software, often requiring strong analytical skills and knowledge of data structures.

Is ALLDATA owned by AutoZone?

ALLDATA is a separate company that provides automotive repair information and is not owned by AutoZone. AutoZone is a retail chain specializing in automotive parts and accessories. The two companies operate independently within the automotive industry.

What can you do with ALLDATA?

ALLDATA is a provider of automotive repair information and diagnostic tools. With ALLDATA, technicians can access detailed repair procedures, wiring diagrams, technical service bulletins, and vehicle-specific data to assist in diagnosing and repairing vehicles efficiently.

What is the difference between Alldata vs Auto Technician?

AspectAlldataAuto Technician
Required CredentialsAccess to vehicle repair databases, certifications in automotive technologyHigh school diploma or equivalent, ASE certification often preferred
Work EnvironmentWork primarily in automotive repair shops, using diagnostic tools and softwareHands-on repair work in garages or service centers
Employer & Industry UsageUsed by auto repair shops, dealerships, and technicians for diagnosticsEmployed as technicians performing repairs and diagnostics
Search & Comparison IntentUnderstanding diagnostic tools and software used in auto repairLearning about automotive repair roles and required skills

Alldata is a software tool providing vehicle repair information, diagnostics, and technical data, primarily used by auto technicians. Auto Technician refers to the professional performing repairs and diagnostics, often utilizing tools like Alldata. While Alldata is a resource, Auto Technician is the role that applies this information in the repair process.

Does GM own ALLDATA?

ALLDATA is a company that provides automotive repair information and is owned by AutoZone, not General Motors (GM). GM does not own ALLDATA, but technicians working with GM vehicles may use ALLDATA's diagnostic and repair data as part of their workflow. Access to ALLDATA typically requires a subscription and familiarity with automotive repair tools.
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Infographic showing various Alldata job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Director Customer Operations

Director Customer Operations

ALLDATA

Elk Grove, CA

Other

Posted 20 days ago

Job description

NO REMOTE WORK ARRANGEMENTS AVAILABLE FOR THIS ROLE, ON SITE 5X/WEEK, RELO MAY BE PROVIDED FOR THE SELECTED CANDIDATE.

The Customer Operations Director is responsible for leading, developing, and executing all Customer Operations and retention. The Customer Operations Director establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department. Develops and implements methods to record, assess, and analyze customer feedback. Develops and implements training and quality assurance programs for new hires and experienced employees.


People Management:

  • Lead, direct, mentor and manage several teams including but not limited to Account Executives, Technical Support and Collections, both in the USA and DataZone. S/he is responsible for the overall direction and performance of the teams.
  • Carry out supervisory responsibilities in accordance with ALLDATA’s policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
  • Effectively build productive working relationships with direct reports, peers, leadership, and other departments.
  • Manage the career growth and development of the team by driving focus on ALLDATA's Core Values. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model.

Technical Duties:

  • serve as the ongoing strategy & operations partner for our cross-functional and global Customer team
  • Drive strategic initiatives that enhance productivity company-wide
  • Serve as the connective tissue of the cross-functional team, working to share knowledge, frame/synthesize opportunities and drive people towards a common goal
  • Gain deep knowledge about company operations and leverage data & insights to drive informed decision making, stakeholder value and engagement
  • Proactively flag risks or bottlenecks, and recommend course-corrections as appropriate
  • Proactively reviewing processes to identify inefficiencies, control weaknesses and identifying opportunities for improved efficiency and effectiveness. This will require quantitative analysis to support any recommendations.
  • Keeping up to date with industry accepted best practices for payment processing and recommend implementation as appropriate.
  • Ongoing analysis of customer support tickets with a view to enhance product so as to eliminate repetitive support tickets
  • Collaborate with the Customer Operations Director and other functions to build-out critical tools, automate routine work where possible, and address recurring issues.
  • Solve complex customer issues, own payment and support issues from beginning to end, working with internal teams as appropriate to troubleshoot and resolve issues in a systematic and timely fashion to prevent negative service trends.
  • Provide operational expertise to business development and engineering teams for process implementations of new partners and customers
  • Develop and achieve performance goals and objectives in order to achieve customer promise expectations.
  • Participate in business leadership meetings; develop and drive strategies and programs which improve the competitive position and profitability of the organization.
  • Work closely with Compliance and Finance and assist in preparing the required reports
  • Additional duties and responsibilities, as may be assigned by employee’s supervisor.

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