This role owns problems end-to-end from escalation through root cause identification and resolution ... all clients. * Support or coordinate onsite responses for business-critical incidents, either by ...
This role owns problems end-to-end from escalation through root cause identification and resolution ... all clients. * Support or coordinate onsite responses for business-critical incidents, either by ...
This role owns problems end-to-end from escalation through root cause identification and resolution ... all clients. * Support or coordinate onsite responses for business-critical incidents, either by ...
Quick apply
This role owns problems end-to-end from escalation through root cause identification and resolution ... all clients. * Support or coordinate onsite responses for business-critical incidents, either by ...
This role owns problems end-to-end from escalation through root cause identification and resolution ... all clients. * Support or coordinate onsite responses for business-critical incidents, either by ...
This role owns problems end-to-end from escalation through root cause identification and resolution ... all clients. * Support or coordinate onsite responses for business-critical incidents, either by ...
InsuranceNow Developer
California, MO · On-site
$80 - $120/hr
Supporting custom development, deployments, and issue resolution across environments * Performing ... Understanding of Property & Casualty insurance processes and business domain This role is best ...
New
InsuranceNow Developer
California, MO · On-site
$80 - $120/hr
Supporting custom development, deployments, and issue resolution across environments * Performing ... Understanding of Property & Casualty insurance processes and business domain This role is best ...
New
... domain expertise in the manufacturing environment with an approach that is built to serve the ... resolution. Represent DG at all site commissioning, site design reviews change management, and ...
... domain expertise in the manufacturing environment with an approach that is built to serve the ... resolution. Represent DG at all site commissioning, site design reviews change management, and ...
... domain expertise in the manufacturing environment with an approach that is built to serve the ... resolution. Represent DG at all site commissioning, site design reviews change management, and ...
... domain expertise in the manufacturing environment with an approach that is built to serve the ... resolution. Represent DG at all site commissioning, site design reviews change management, and ...
Communicate status, risks, and resolution progress to customers and internal stakeholders * Report ... Stay up-to-date and follow all Quality System procedures related to this job, which can affect the ...
Communicate status, risks, and resolution progress to customers and internal stakeholders * Report ... Stay up-to-date and follow all Quality System procedures related to this job, which can affect the ...
Communicate status, risks, and resolution progress to customers and internal stakeholders * Report ... Stay up-to-date and follow all Quality System procedures related to this job, which can affect the ...
Communicate status, risks, and resolution progress to customers and internal stakeholders * Report ... Stay up-to-date and follow all Quality System procedures related to this job, which can affect the ...
(USA) Senior Manager, Data Science (AI Technical Lead) - Next-Gen Customer Engagement & Returns
Cassville, MO · On-site
$110K - $220K/yr
Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling ... All job opportunities and applications are hosted on our official careers site: . There is no cost ...
(USA) Senior Manager, Data Science (AI Technical Lead) - Next-Gen Customer Engagement & Returns
Cassville, MO · On-site
$110K - $220K/yr
Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling ... All job opportunities and applications are hosted on our official careers site: . There is no cost ...
(USA) Senior Manager, Data Science (AI Technical Lead) - Next-Gen Customer Engagement & Returns
Noel, MO · On-site
$110K - $220K/yr
Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling ... All job opportunities and applications are hosted on our official careers site: . There is no cost ...
(USA) Senior Manager, Data Science (AI Technical Lead) - Next-Gen Customer Engagement & Returns
Noel, MO · On-site
$110K - $220K/yr
Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling ... All job opportunities and applications are hosted on our official careers site: . There is no cost ...
(USA) Senior Manager, Data Science (AI Technical Lead) - Next-Gen Customer Engagement & Returns
Anderson, MO · On-site
$110K - $220K/yr
Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling ... All job opportunities and applications are hosted on our official careers site: . There is no cost ...
(USA) Senior Manager, Data Science (AI Technical Lead) - Next-Gen Customer Engagement & Returns
Anderson, MO · On-site
$110K - $220K/yr
Deep expertise in time-series forecasting, anomaly detection, and modern predictive modeling ... All job opportunities and applications are hosted on our official careers site: . There is no cost ...
... domain. This role provides hands-on technical and functional leadership across one or more critical ... Ensures all Production Install Requests (PIRs) meet quality standards and are ready for successful ...
... domain. This role provides hands-on technical and functional leadership across one or more critical ... Ensures all Production Install Requests (PIRs) meet quality standards and are ready for successful ...
Systems Director - Space Development Agency Support
California, MO · On-site
$180 - $240/hr
Engage daily with SDA senior leaders, FFRDCs, UARCs, and SETA personnel across all program cells ... Build bridges to other efforts across Aerospace in these domain areas and facilitate integration ...
New
Systems Director - Space Development Agency Support
California, MO · On-site
$180 - $240/hr
Engage daily with SDA senior leaders, FFRDCs, UARCs, and SETA personnel across all program cells ... Build bridges to other efforts across Aerospace in these domain areas and facilitate integration ...
New
Senior Director, Program Management & Strategic Initiatives
Kansas City, MO · On-site
$113K - $113K/yr
... resolution before issues escalate. * Lead cross-functional workstreams across sales, product ... The team brings together deep domain expertise, trusted data, advanced analytics, and workflow ...
Senior Director, Program Management & Strategic Initiatives
Kansas City, MO · On-site
$113K - $113K/yr
... resolution before issues escalate. * Lead cross-functional workstreams across sales, product ... The team brings together deep domain expertise, trusted data, advanced analytics, and workflow ...
Senior Director, Program Management & Strategic Initiatives
Kansas City, MO · On-site
$113K - $113K/yr
... resolution before issues escalate. * Lead cross-functional workstreams across sales, product ... The team brings together deep domain expertise, trusted data, advanced analytics, and workflow ...
Senior Director, Program Management & Strategic Initiatives
Kansas City, MO · On-site
$113K - $113K/yr
... resolution before issues escalate. * Lead cross-functional workstreams across sales, product ... The team brings together deep domain expertise, trusted data, advanced analytics, and workflow ...
Review, approve, and oversee the submission of all regulatory filings to ensure accuracy ... Serve as the primary escalation point for regulatory reporting issues, coordinating resolution ...
Review, approve, and oversee the submission of all regulatory filings to ensure accuracy ... Serve as the primary escalation point for regulatory reporting issues, coordinating resolution ...
Review, approve, and oversee the submission of all regulatory filings to ensure accuracy ... Serve as the primary escalation point for regulatory reporting issues, coordinating resolution ...
Review, approve, and oversee the submission of all regulatory filings to ensure accuracy ... Serve as the primary escalation point for regulatory reporting issues, coordinating resolution ...
... in all its services and operations, the company caters to its globally positioned clients by ... Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ...
... in all its services and operations, the company caters to its globally positioned clients by ... Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ...
Platform Infrastructure Engineer with Security Clearance
Saint Louis, MO · On-site
$139K/yr
... resolution. Qualifications • Security certification such as Security or CISSP. • Experience ... Desired Skills • Experience with cross-domain solutions, including High-Speed Guards (HSGs). • ...
Platform Infrastructure Engineer with Security Clearance
Saint Louis, MO · On-site
$139K/yr
... resolution. Qualifications • Security certification such as Security or CISSP. • Experience ... Desired Skills • Experience with cross-domain solutions, including High-Speed Guards (HSGs). • ...
Lead Infrastructure Engineer
Saint Louis, MO · On-site
$104K - $137K/yr
Proven ability to triage complex issues and drive resolution across multiple teams * Ability to ... All qualified applicants will receive consideration for employment without regard to race, color ...
Lead Infrastructure Engineer
Saint Louis, MO · On-site
$104K - $137K/yr
Proven ability to triage complex issues and drive resolution across multiple teams * Ability to ... All qualified applicants will receive consideration for employment without regard to race, color ...
All Domain Anomaly Resolution information
What is the difference between All Domain Anomaly Resolution vs Network Security Analyst?
| Aspect | All Domain Anomaly Resolution | Network Security Analyst |
|---|---|---|
| Required Credentials | Certifications like CISSP, CEH, or network-specific training | Certifications such as CompTIA Security+, CISSP, or Cisco CCNA Security |
| Work Environment | Focuses on monitoring and resolving anomalies across multiple domains and systems | Primarily monitors and protects network infrastructure and security |
| Employer & Industry Usage | Used in cybersecurity, IT operations, and incident response teams | Common in cybersecurity, IT departments, and enterprise networks |
All Domain Anomaly Resolution specialists focus on identifying and resolving irregularities across various digital domains, ensuring system integrity. Network Security Analysts primarily protect network infrastructure from threats. While both roles involve cybersecurity skills and certifications, All Domain Anomaly Resolution has a broader scope across multiple systems, whereas Network Security Analysts concentrate on network-specific security measures.
What skills and qualifications are needed to thrive as an all domain anomaly resolution analyst?
What are the typical challenges faced by professionals working in all domain anomaly resolution, and how can they be addressed?
What is all domain anomaly resolution?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 26 days ago
Job description
POSITION SUMMARY:
The SWAT / Escalation Engineer serves as the final escalation point from the Remote Operations Center (ROC) for complex, multi-domain technical issues that have exceeded the troubleshooting capabilities of the service desk. This role owns problems end-to-end from escalation through root cause identification and resolution, responds to critical client situations requiring immediate intervention, and drives knowledge transfer back into the ROC to reduce future escalation volume.
- This position requires 5-10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures.
- Take ownership of escalated issues end-to-end, driving them from initial assessment through root cause analysis and confirmed resolution.
- Diagnose and remediate complex problems spanning server infrastructure, virtualization (Hyper-V, VMware), networking, identity, and cloud services - particularly issues that cross multiple technology domains.
- Troubleshoot advanced networking issues including firewalls, routing, switching, VPN, DNS, and wireless infrastructure.
- Resolve complex Microsoft 365, Azure, Entra ID, Exchange Online, and Intune issues including hybrid identity, conditional access, and mail flow.
- Identify recurring escalation patterns, perform trend analysis, and provide actionable feedback to ROC leadership to reduce repeat escalations.
- Create and maintain runbooks, knowledge base articles, and resolution documentation based on resolved escalations to improve ROC self-sufficiency.
- Coach and mentor ROC Analysts and Engineers through real-time guidance, post-incident reviews, and targeted skill development to improve first-call resolution rates.
- Work within the PSA and documentation platforms to document escalated issues with thorough resolution notes, root cause findings, and any environmental recommendations.
- Collaborate closely with Technical Account Managers (TAMs), vCIOs, and the ROC to ensure world-class support delivery for all clients.
- Support or coordinate onsite responses for business-critical incidents, either by direct presence or by working in real-time with field technicians, TAMs, or client IT staff to drive rapid resolution.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge: This position requires 5-10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment. Strong working knowledge of Active Directory, Entra ID, Group Policy, DNS/DHCP, backup and disaster recovery, and Microsoft 365 administration. Familiarity with PowerShell scripting for troubleshooting and automation. Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
- Skills: Excellent analytical and diagnostic skills with a methodical approach to root cause analysis. Strong written and verbal communication skills, including the ability to document complex issues clearly for both technical and non-technical audiences. Highly self-motivated and capable of working independently under pressure. Ability to prioritize and manage multiple concurrent escalations.
- Abilities: Proven analytical and problem-solving abilities. Ability to collaborate with peers to solve problems. Ability to meet deadlines and perform effectively under pressure.
BENEFITS & PERKS:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
- 401(k) with company match to help you plan for the future
- Referral bonus program. Get rewarded for bringing great people to the team.
Health & Wellness
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company provided Life Insurance, STD, LTD and AD&D
- Employee Assistance Program (EAP) for confidential counseling and support services
- Paid Time Off starting on your hire date
- Sick Time Off
- Employee Discount Program for added savings
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About GFI Digital
Sourced by ZipRecruiter
Industry
Computer and peripheral equipment manufacturing
Company size
201 - 500 Employees
Headquarters location
Maryland Heights, MO, US
Year founded
1999