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All Domain Anomaly Resolution Jobs in Missouri (NOW HIRING)

Communicate status, risks, and resolution progress to customers and internal stakeholders * Report ... Stay up-to-date and follow all Quality System procedures related to this job, which can affect the ...

Lead Infrastructure Engineer

Saint Louis, MO · On-site

$104K - $137K/yr

Proven ability to triage complex issues and drive resolution across multiple teams * Ability to ... All qualified applicants will receive consideration for employment without regard to race, color ...

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All Domain Anomaly Resolution information

What is the difference between All Domain Anomaly Resolution vs Network Security Analyst?

AspectAll Domain Anomaly ResolutionNetwork Security Analyst
Required CredentialsCertifications like CISSP, CEH, or network-specific trainingCertifications such as CompTIA Security+, CISSP, or Cisco CCNA Security
Work EnvironmentFocuses on monitoring and resolving anomalies across multiple domains and systemsPrimarily monitors and protects network infrastructure and security
Employer & Industry UsageUsed in cybersecurity, IT operations, and incident response teamsCommon in cybersecurity, IT departments, and enterprise networks

All Domain Anomaly Resolution specialists focus on identifying and resolving irregularities across various digital domains, ensuring system integrity. Network Security Analysts primarily protect network infrastructure from threats. While both roles involve cybersecurity skills and certifications, All Domain Anomaly Resolution has a broader scope across multiple systems, whereas Network Security Analysts concentrate on network-specific security measures.

What skills and qualifications are needed to thrive as an all domain anomaly resolution analyst?

To thrive as an All Domain Anomaly Resolution analyst, you need expertise in data analysis, intelligence gathering, and cross-domain situational assessment, typically supported by a background in military, intelligence, or related technical fields. Familiarity with analytical software, classified information management systems, and intelligence reporting platforms is essential. Strong critical thinking, attention to detail, and effective communication skills enable analysts to interpret ambiguous data and collaborate across agencies. These competencies are crucial for accurately identifying, investigating, and resolving potential threats or anomalies across multiple operational domains.

What are the typical challenges faced by professionals working in all domain anomaly resolution, and how can they be addressed?

Professionals in All Domain Anomaly Resolution often encounter challenges such as rapidly evolving threats, large volumes of complex data from multiple sources, and the need for timely, coordinated responses across different domains (air, space, cyber, etc.). Success in this role often depends on strong analytical skills, the ability to work collaboratively with multidisciplinary teams, and continuous learning to stay current on emerging technologies and tactics. Developing effective communication channels and leveraging advanced data analysis tools can help address these challenges and improve response times.

What is all domain anomaly resolution?

All Domain Anomaly Resolution (ADAR) refers to a multidisciplinary approach used by organizations, particularly within the U.S. Department of Defense and intelligence community, to identify, analyze, and resolve unexplained phenomena or anomalies that occur across multiple operational domains such as air, space, land, sea, and cyberspace. The goal is to enhance national security by understanding the nature and origin of these anomalies, which can include unidentified aerial phenomena (UAPs) or unexplainable technological activities. ADAR programs often coordinate between various agencies to gather data, investigate incidents, and recommend policy or procedural changes based on their findings.
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ROC Escalation Engineer

GFI Digital

Maryland Heights, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

WHY GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you!
POSITION SUMMARY:
The SWAT / Escalation Engineer serves as the final escalation point from the Remote Operations Center (ROC) for complex, multi-domain technical issues that have exceeded the troubleshooting capabilities of the service desk. This role owns problems end-to-end from escalation through root cause identification and resolution, responds to critical client situations requiring immediate intervention, and drives knowledge transfer back into the ROC to reduce future escalation volume.
  • This position requires 5-10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Serve as the primary escalation point for the ROC on complex technical issues that have exceeded standard service desk troubleshooting procedures.
  • Take ownership of escalated issues end-to-end, driving them from initial assessment through root cause analysis and confirmed resolution.
  • Diagnose and remediate complex problems spanning server infrastructure, virtualization (Hyper-V, VMware), networking, identity, and cloud services - particularly issues that cross multiple technology domains.
  • Troubleshoot advanced networking issues including firewalls, routing, switching, VPN, DNS, and wireless infrastructure.
  • Resolve complex Microsoft 365, Azure, Entra ID, Exchange Online, and Intune issues including hybrid identity, conditional access, and mail flow.
  • Identify recurring escalation patterns, perform trend analysis, and provide actionable feedback to ROC leadership to reduce repeat escalations.
  • Create and maintain runbooks, knowledge base articles, and resolution documentation based on resolved escalations to improve ROC self-sufficiency.
  • Coach and mentor ROC Analysts and Engineers through real-time guidance, post-incident reviews, and targeted skill development to improve first-call resolution rates.
  • Work within the PSA and documentation platforms to document escalated issues with thorough resolution notes, root cause findings, and any environmental recommendations.
  • Collaborate closely with Technical Account Managers (TAMs), vCIOs, and the ROC to ensure world-class support delivery for all clients.
  • Support or coordinate onsite responses for business-critical incidents, either by direct presence or by working in real-time with field technicians, TAMs, or client IT staff to drive rapid resolution.

KNOWLEDGE, SKILLS AND ABILITIES:
  1. Knowledge: This position requires 5-10 years of hands-on experience supporting server, networking, and cloud infrastructure in an MSP or multi-client environment. Strong working knowledge of Active Directory, Entra ID, Group Policy, DNS/DHCP, backup and disaster recovery, and Microsoft 365 administration. Familiarity with PowerShell scripting for troubleshooting and automation. Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
  1. Skills: Excellent analytical and diagnostic skills with a methodical approach to root cause analysis. Strong written and verbal communication skills, including the ability to document complex issues clearly for both technical and non-technical audiences. Highly self-motivated and capable of working independently under pressure. Ability to prioritize and manage multiple concurrent escalations.
  1. Abilities: Proven analytical and problem-solving abilities. Ability to collaborate with peers to solve problems. Ability to meet deadlines and perform effectively under pressure.

BENEFITS & PERKS:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
  • 401(k) with company match to help you plan for the future
  • Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Company provided Life Insurance, STD, LTD and AD&D
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Paid Time Off starting on your hire date
  • Sick Time Off
  • Employee Discount Program for added savings

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