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Alibaba Jobs (NOW HIRING)

Wiliot

Technical Support Engineer

Plano, TX · On-site +1

Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. As a growing startup, this role will continue to evolve, and we're looking for people who are comfortable ...

Wiliot

Software Engineer

Plano, TX · On-site

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo. We're looking for software engineers to join our growing team and help build the next generation of data ...

Embedding VC

Account Executive

Mountain View, CA · On-site

Leading brands-including Alibaba, HubSpot, Binance, NewsBreak, and Zumper-use Creatify to produce personalized, high-performing video ads in minutes. We have raised $24M in funding from leading ...

Wiliot

Technical Support Engineer

Plano, TX · On-site

Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo. As a growing startup, this role will continue to evolve, and we're looking for people who are comfortable ...

Suger.io

Partnerships / Cloud Alliance Lead

Charleston, WV · On-site

$200K - $250K/yr

We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We ...

Rackspace

Site Reliability Engineer

Windcrest, TX · Remote

$51.50 - $68.25/hr

Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP, and VMware. The company is uniquely positioned to provide unbiased ...

Suger.io

Account Executive

San Francisco, CA

$220K - $260K/yr

We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We ...

Suger.io

Cloud GTM Practice Lead

San Francisco, CA · On-site

$150K - $210K/yr

We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We ...

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How much do alibaba jobs pay per year?

As of Jun 25, 2026, the average yearly pay for alibaba in the United States is $129,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

How to start working on Alibaba?

To start working at Alibaba, you should search for open positions on their official careers website or job portals, prepare a tailored resume highlighting relevant skills such as e-commerce, technology, or logistics, and submit your application online. Successful candidates often go through multiple interview rounds, which may include technical assessments and behavioral interviews.

Is Alibaba located in the USA?

Alibaba is a Chinese multinational company primarily based in China, but it has offices and operations worldwide, including in the USA. Job opportunities at Alibaba in the US may involve remote work or positions at their international offices, depending on the role and location requirements.

What are the key skills and qualifications needed to thrive in the Alibaba position, and why are they important?

To thrive in a role at Alibaba, such as an E-commerce Operations Specialist, candidates need strong analytical abilities, knowledge of online marketplace platforms, and experience in digital marketing. Familiarity with tools like Alibaba's Seller Center, Excel, and CRM systems, as well as relevant certification in e-commerce or digital marketing, is highly valued. Excellent communication, problem-solving skills, and adaptability are crucial for working in a fast-paced, cross-functional environment. These skills are important to drive business growth, ensure efficient operations, and deliver outstanding customer service in a leading global company.

What are the typical career advancement opportunities for employees working at Alibaba in operations or e-commerce roles?

At Alibaba, employees in operations or e-commerce positions have access to diverse career advancement paths, including team leadership, project management, or transitioning into specialized roles in areas like data analysis or product development. Career growth is often supported by comprehensive training programs, mentorship, and opportunities to work on high-impact projects across different business units. Employees are encouraged to take initiative, share innovative ideas, and develop new skills, which can lead to promotions or leadership roles. Additionally, the company's global presence offers the chance to collaborate with international teams and gain cross-cultural experience.

How to earn money on Alibaba?

To earn money on Alibaba, individuals can become suppliers by selling products through the platform or act as buyers to source goods at wholesale prices. Success often requires understanding trade processes, product sourcing, and maintaining good supplier or buyer relationships. Skills in negotiation, logistics, and basic business management are beneficial.

What is an Alibaba job?

An Alibaba job refers to a position at Alibaba Group, a global technology company specializing in e-commerce, cloud computing, digital payments, and logistics. Jobs at Alibaba span various fields, including software development, marketing, operations, and data science. Employees benefit from a dynamic work environment, competitive compensation, and opportunities for career growth. The company values innovation, collaboration, and customer-centric solutions.

Can a US citizen get a job in China?

A US citizen can work in China if they obtain the appropriate work visa, such as a Z visa, which requires a job offer from a Chinese employer and relevant work permits. Job roles like those at multinational companies or in specialized fields often require compliance with Chinese immigration and employment regulations.
More about Alibaba jobs
What cities are hiring for Alibaba jobs? Cities with the most Alibaba job openings:
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What states have the most Alibaba jobs? States with the most job openings for Alibaba jobs include:
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Alibaba jobs near you
Infographic showing various Alibaba job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $129,970 per year, or $62.5 per hour.

Technical Support Engineer

Wiliot

Plano, TX • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker-a self-powered computing element that harvests radio frequency energy-bringing connectivity and intelligence to everyday products and packaging. This revolutionary combination of cloud and semiconductor technology is already being used by some of the world's largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled.
Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo.
As a growing startup, this role will continue to evolve, and we're looking for people who are comfortable building, adapting, and improving as we scale.
The Technical Support Engineer is a critical role responsible for the deep-dive investigation and resolution of technical issues within Wiliot's Ambient IoT ecosystem. This role requires a "system-wide" troubleshooter who can navigate the complexities of hardware, firmware, and cloud software. You will be the technical point of contact for our customers, ensuring that system performance meets Wiliot's high standards through proactive monitoring and reactive problem-solving.
Responsibilities
• Own the full lifecycle of customer technical issues, from initial report through root-cause analysis and final resolution.
• Perform complex troubleshooting across the entire stack, including physical Pixels, gateways, mobile bridges, and cloud-based data processing.
• Utilize Grafana dashboards and monitoring alerts to monitor system health, identify performance anomalies, and respond to incidents.
• Conduct deep-dive data investigations using SQL and Databricks to identify patterns in system behavior or hardware failures.
• Manage all customer communications and case documentation within Salesforce, ensuring clear updates and professional engagement.
• Collaborate directly with R&D and Product teams to escalate verified bugs and contribute to the product roadmap based on support trends.
• Develop and maintain internal runbooks, technical troubleshooting guides, and customer-facing knowledge base articles.
• Participate in an on-call rotation to manage critical incidents and provide status updates to stakeholders during high-severity events.
Requirements
• Requires a Bachelor's degree in a related area or a combination of relevant certifications and job experience.
• Proven experience in a technical, customer-facing role.
• Demonstrated ability to troubleshoot complex, multi-layered systems involving both hardware and software.
• Hands-on proficiency with SQL; experience using Databricks or similar data analytics platforms.
• Strong technical communication skills, with the ability to explain complex concepts to diverse audiences clearly and concisely.
• Ability to operate independently and take full ownership of tasks in a fast-paced environment.
Preferred Qualifications
• Experience supporting IoT, hardware-based, or embedded products in production environments.
• Familiarity with RF concepts, wireless communication, or sensor-based systems.
• Prior experience working with ticketing or CRM systems (Salesforce, Zendesk, Jira, or similar).
• Exposure to cloud-based systems, APIs, or data pipelines in a production environment.
• Experience participating in on-call or incident-response rotations.
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