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Alarm Monitoring Agent Jobs (NOW HIRING)

Pinkerton

Agent - CCW Required

Raleigh, NC · On-site

$17 - $22/hr

Agent Location US-NC-Raleigh ID 2026-2794 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CCW Required

Plano, TX · On-site

$16.75 - $21.75/hr

Agent Location US-TX-Plano ID 2026-2837 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CCW Required

Phoenix, AZ · On-site

$17.50 - $22.50/hr

Agent Location US-AZ-Phoenix ID 2026-2804 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CCW Required

Plano, TX

$16.75 - $21.75/hr

Agent Location US-TX-Plano ID 2026-2836 Category Protective Security Position Type Part-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent

Milwaukee, WI

The Agent will perform a variety of assignments including concierge-level, residential, or event ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

University of Washington

Agent

Milwaukee, WI · On-site

The Agent will perform a variety of assignments including concierge-level, residential, or event ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CA Guard Card Required

Raleigh, NC

$17 - $22/hr

Agent Location US-NC-Raleigh ID 2026-2794 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CA Guard Card Required

Phoenix, AZ · On-site

$17.50 - $22.50/hr

Agent Location US-AZ-Phoenix ID 2026-2804 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CA Guard Card Required

Plano, TX

$16.75 - $21.75/hr

Agent Location US-TX-Plano ID 2026-2837 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CA Guard Card Required

Plano, TX · On-site

$16.75 - $21.75/hr

Agent Location US-TX-Plano ID 2026-2836 Category Protective Security Position Type Part-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent

Carbondale, IL

$35/hr

The Agent will perform a variety of assignments including concierge-level, residential, or event ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent

Phoenix, AZ · On-site

Agent Location US-AZ-Phoenix ID 2026-2804 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent

Plano, TX

Agent Location US-TX-Plano ID 2026-2836 Category Protective Security Position Type Part-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CCW Required

New York, NY · On-site

$30/hr

Agent Location US-NY-New York ID 2026-2838 Category Protective Security Position Type Full-Time Min ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CCW Required

Denver, CO

$31/hr

Agent Location US-CO-Denver ID 2026-2815 Category Protective Security Position Type Full-Time Min ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent

Plano, TX

Agent Location US-TX-Plano ID 2026-2837 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent - CCW Required

New York, NY · On-site

$30/hr

Agent Location US-NY-New York ID 2026-2805 Category Protective Security Position Type Full-Time Min ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

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All JobsAlarm Monitoring Agent Jobs

Alarm Monitoring Agent information

What does an Alarm Monitoring Agent do?

An Alarm Monitoring Agent is responsible for observing security systems, such as burglar alarms, fire alarms, and surveillance cameras, to detect and respond to emergencies. When an alarm is triggered, the agent quickly assesses the situation, contacts the appropriate emergency services, and notifies property owners or authorities as needed. They play a crucial role in ensuring the safety and security of people and property by providing immediate response to potential threats or incidents.

What is the difference between Alarm Monitoring Agent vs Security Dispatcher?

AspectAlarm Monitoring AgentSecurity Dispatcher
CredentialsTypically requires alarm system certifications, communication skillsOften requires security or dispatch certifications, training in emergency protocols
Work EnvironmentMonitoring centers, call rooms, security facilitiesDispatch centers, security operations, emergency response settings
Employer & IndustrySecurity companies, alarm service providersSecurity firms, law enforcement agencies, emergency services
Search & Comparison IntentAlarm Monitoring Agent vs Security DispatcherAlarm Monitoring Agent vs Security Dispatcher

Both roles involve security and emergency response, but Alarm Monitoring Agents focus on monitoring alarm systems and communicating alerts, while Security Dispatchers coordinate responses and dispatch security personnel or emergency services. Understanding these differences helps job seekers find the right position in the security industry.

What are some common challenges faced by Alarm Monitoring Agents, and how can they be managed effectively?

Alarm Monitoring Agents often deal with high-stress situations, such as responding to real-time emergencies and managing multiple alarms simultaneously. Staying calm under pressure, following established protocols, and communicating clearly with both emergency responders and clients are key to overcoming these challenges. Continuous training, support from experienced team members, and regular practice with simulated scenarios help agents stay prepared and effective in their roles.

What are the key skills and qualifications needed to thrive as an Alarm Monitoring Agent, and why are they important?

To thrive as an Alarm Monitoring Agent, you need strong attention to detail, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with alarm monitoring software, dispatch systems, and two-way communication devices is typically required. Excellent communication skills, composure under pressure, and reliability are essential soft skills in this role. These skills ensure rapid and accurate response to security incidents, safeguarding property and lives while maintaining client trust.
What cities are hiring for Alarm Monitoring Agent jobs? Cities with the most Alarm Monitoring Agent job openings:
What states have the most Alarm Monitoring Agent jobs? States with the most job openings for Alarm Monitoring Agent jobs include:
Alarm Monitoring Agent jobs near you
Agent - CCW Required

Agent - CCW Required

Pinkerton

Raleigh, NC • On-site

$17 - $22/hr

Full-time

Posted 25 days ago

Pinkerton rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 100 rated security

Job description

Agent
Location US-NC-Raleigh
ID 2026-2794
Category Protective Security
Position Type Full-Time
Job Type On-Site
Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.

Responsibilities
  • Represent Pinkertons core values of integrity, vigilance, and excellence.
  • Provide the client with concierge-level security at the company location and/or events.
  • Deescalate tense situations or individuals that may arise.
  • Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
  • Conduct quality investigations and complete investigative reports.
  • Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
  • Transport the client to and from company location and/or events.
  • Secure the clients residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
  • Identify and escalate equipment deficiencies/failures.
  • All other duties, as assigned.
Qualifications

High School Diploma or GED with security and law enforcement or military experience required. A NC PPS Unarmed Security Officer Training Certificate, NC PPS Armed Security Officer Training Certificate, CCW, and HR-218/LEOSA check for annual firearm qualification are required.

  • Concierge-level customer service knowledge.
  • Able to complete thorough and accurate investigations and reports.
  • Access control systems, CCTV, and alarm monitoring experience.
  • Problem resolution skills.
  • Able to interact effectively at all levels and across diverse cultures.
  • Effective verbal and written communication skills.
  • Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Rapid and effective decision-making during unusual or emergency situations.
  • Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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