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Alarm Monitoring Agent Jobs (NOW HIRING)

Global Axiom

Video Monitoring Agent

Houston, TX · On-site

The Video Monitoring Agent is responsible for providing security and loss prevention services for Global Axiom's clients through the utilization of live remote audio, video, and alarm monitoring ...

API Alarm Monitoring Inc

Station Agent

Denver, CO

$13/hr

We are looking for team players to provide alarm monitoring and verification services in our world ... As a Station Agent, you will be involved in keeping communities safe and saving lives.

API Alarm Monitoring Inc

Station Agent

Denver, CO

$13/hr

We are looking for team players to provide alarm monitoring and verification services in our world ... As a Station Agent, you will be involved in keeping communities safe and saving lives.

Securitas Technology

Call Center Agent

Uniontown, OH

$15 - $17/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Agent

Honolulu, HI

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Motorola

$140K - $150K/yr

Agent Sourcing & Oversight: Identify, vet, and coordinate internal W2 employees to serve as ... Manage local alarm monitoring permits and "verified response" ordinances in the various ...

Motorola

$140K - $150K/yr

Agent Sourcing & Oversight: Identify, vet, and coordinate internal W2 employees to serve as ... Manage local alarm monitoring permits and "verified response" ordinances in the various ...

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Alarm Monitoring Agent information

What does an Alarm Monitoring Agent do?

An Alarm Monitoring Agent is responsible for observing security systems, such as burglar alarms, fire alarms, and surveillance cameras, to detect and respond to emergencies. When an alarm is triggered, the agent quickly assesses the situation, contacts the appropriate emergency services, and notifies property owners or authorities as needed. They play a crucial role in ensuring the safety and security of people and property by providing immediate response to potential threats or incidents.

What is the difference between Alarm Monitoring Agent vs Security Dispatcher?

AspectAlarm Monitoring AgentSecurity Dispatcher
CredentialsTypically requires alarm system certifications, communication skillsOften requires security or dispatch certifications, training in emergency protocols
Work EnvironmentMonitoring centers, call rooms, security facilitiesDispatch centers, security operations, emergency response settings
Employer & IndustrySecurity companies, alarm service providersSecurity firms, law enforcement agencies, emergency services
Search & Comparison IntentAlarm Monitoring Agent vs Security DispatcherAlarm Monitoring Agent vs Security Dispatcher

Both roles involve security and emergency response, but Alarm Monitoring Agents focus on monitoring alarm systems and communicating alerts, while Security Dispatchers coordinate responses and dispatch security personnel or emergency services. Understanding these differences helps job seekers find the right position in the security industry.

What are some common challenges faced by Alarm Monitoring Agents, and how can they be managed effectively?

Alarm Monitoring Agents often deal with high-stress situations, such as responding to real-time emergencies and managing multiple alarms simultaneously. Staying calm under pressure, following established protocols, and communicating clearly with both emergency responders and clients are key to overcoming these challenges. Continuous training, support from experienced team members, and regular practice with simulated scenarios help agents stay prepared and effective in their roles.

What are the key skills and qualifications needed to thrive as an Alarm Monitoring Agent, and why are they important?

To thrive as an Alarm Monitoring Agent, you need strong attention to detail, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with alarm monitoring software, dispatch systems, and two-way communication devices is typically required. Excellent communication skills, composure under pressure, and reliability are essential soft skills in this role. These skills ensure rapid and accurate response to security incidents, safeguarding property and lives while maintaining client trust.
What cities are hiring for Alarm Monitoring Agent jobs? Cities with the most Alarm Monitoring Agent job openings:
What states have the most Alarm Monitoring Agent jobs? States with the most job openings for Alarm Monitoring Agent jobs include:
Alarm Monitoring Agent jobs near you

Video Monitoring Agent

Global Axiom

Houston, TX • On-site

Full-time, Part-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

The Company

Global Axiom, located in Farmington Hills, Michigan, has over 15 years of experience providing technology solutions that focus on helping businesses. Our focus is to strategize, optimize, and implement innovative technologies to maximize efficiency and return on investment in all communication ventures for today’s leading markets. Our work with multiple retailers includes point of sale, telecom, network, security, wireless, and cabling/electrical, among other services.

The Video Monitoring Agent – Level 1 Position:

Global Axiom’s 24-hour Central Station in Houston, TX, is hiring a Video Monitoring Agent – Level 1 to join its growing team. The Video Monitoring Agent is responsible for providing security and loss prevention services for Global Axiom’s clients through the utilization of live remote audio, video, and alarm monitoring technologies.  

The Video Monitoring Agent will perform a variety of tasks, including, but are not limited to, responding to incidents appropriately which may include police, fire and medical dispatch as required, viewing live and recorded video to verify causes of alarm activation, initiating direct communication through remote audio engagement during high stress and crisis situations, and completing incident reporting and documentation as needed. 

This position operates in a 24/7, 365 days a year, shift work environment so candidate’s must be open to working the 10pm-6am shift and weekends as necessary.

 Preferred Experience, Skills & Abilities of the Video Monitoring Agent – Level 1:

  • Associate’s degree or 2 years of college equivalent coursework in Loss Prevention/Law Enforcement preferred
  • Experience in loss prevention, law enforcement, security, alarm/video monitoring, or police dispatch preferred
  • Ability to operate in high-stress or conflict situations
  • Sense of urgency and ability to think proactively
  • Strong computer skills and ability to type a minimum of 30 WPM
  • Must be able to work a flexible shift, which may include nights and weekends

Compensation, Benefits, and Structure of the Video Monitoring Agent – Level 1:

The position is permanent, and either full-time or part-time depending on the candidate’s preference, with a competitive hourly wage structure based on skills and experience. If hired in a full-time capacity, the Company also provides a generous benefits package including health insurance, paid time off, and 401k.

The Recruitment Process for the Video Monitoring Agent – Level 1:

The recruiting process is designed to ensure that we make the right hire for this critical position and will include a combination of phone and in-person interviews, candidate assessments, a pre-employment background check, and drug test.

Global Axiom is an Equal Opportunity Employer!