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Alarm Monitoring Agent Jobs (NOW HIRING)

Securitas Technology

Customer Service Agent

Uniontown, OH · On-site

$12.50 - $16.75/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Uniontown, OH · On-site

$12.50 - $16.75/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Uniontown, OH · On-site

$12.50 - $16.75/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Agent

Uniontown, OH · On-site

$12.25 - $16/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Uniontown, OH

$12.50 - $16.75/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$15.25 - $20.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$15.25 - $20.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$15.25 - $20.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Pinkerton

Agent

Raleigh, NC · On-site

$17 - $22/hr

Agent Location US-NC-Raleigh ID 2026-2794 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Pinkerton

Agent

Akron, OH · On-site

$16.75 - $21.75/hr

Agent Location US-OH-Akron ID 2026-3110 Category Protective Security Position Type Full-Time Job ... Access control systems, CCTV, and alarm monitoring experience. * Problem resolution skills. * Able ...

Securitas Services

SOC Operator

Sunnyvale, CA · On-site

$21.25 - $26/hr

... agent with experience conducting video review, video down load, and live tracking of subjects (preferred) One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security ...

Securitas

SOC Operator

Sunnyvale, CA · On-site

$30.90/hr

... agent with experience conducting video review, video down load, and live tracking of subjects (preferred) • One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security ...

Securitas

SOC Operator

Sunnyvale, CA · On-site

$30.90/hr

... agent with experience conducting video review, video down load, and live tracking of subjects (preferred) • One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security ...

Securitas

SOC Operator

Sunnyvale, CA · On-site

$30.90/hr

... agent with experience conducting video review, video down load, and live tracking of subjects (preferred) • One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security ...

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All JobsAlarm Monitoring Agent Jobs

Alarm Monitoring Agent information

What does an alarm monitoring agent do?

An Alarm Monitoring Agent is responsible for observing security systems, such as burglar alarms, fire alarms, and surveillance cameras, to detect and respond to emergencies. When an alarm is triggered, the agent quickly assesses the situation, contacts the appropriate emergency services, and notifies property owners or authorities as needed. They play a crucial role in ensuring the safety and security of people and property by providing immediate response to potential threats or incidents.

What are the key skills and qualifications needed to thrive as an alarm monitoring agent, and why are they important?

To thrive as an Alarm Monitoring Agent, you need strong attention to detail, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with alarm monitoring software, dispatch systems, and two-way communication devices is typically required. Excellent communication skills, composure under pressure, and reliability are essential soft skills in this role. These skills ensure rapid and accurate response to security incidents, safeguarding property and lives while maintaining client trust.

What are some common challenges faced by alarm monitoring agents, and how can they be managed effectively?

Alarm Monitoring Agents often deal with high-stress situations, such as responding to real-time emergencies and managing multiple alarms simultaneously. Staying calm under pressure, following established protocols, and communicating clearly with both emergency responders and clients are key to overcoming these challenges. Continuous training, support from experienced team members, and regular practice with simulated scenarios help agents stay prepared and effective in their roles.

What is the difference between Alarm Monitoring Agent vs Security Dispatcher?

AspectAlarm Monitoring AgentSecurity Dispatcher
CredentialsTypically requires alarm system certifications, communication skillsOften requires security or dispatch certifications, training in emergency protocols
Work EnvironmentMonitoring centers, call rooms, security facilitiesDispatch centers, security operations, emergency response settings
Employer & IndustrySecurity companies, alarm service providersSecurity firms, law enforcement agencies, emergency services
Search & Comparison IntentAlarm Monitoring Agent vs Security DispatcherAlarm Monitoring Agent vs Security Dispatcher

Both roles involve security and emergency response, but Alarm Monitoring Agents focus on monitoring alarm systems and communicating alerts, while Security Dispatchers coordinate responses and dispatch security personnel or emergency services. Understanding these differences helps job seekers find the right position in the security industry.

What cities are hiring for Alarm Monitoring Agent jobs?

Cities with the most Alarm Monitoring Agent job openings:

What states have the most Alarm Monitoring Agent jobs?

States with the most job openings for Alarm Monitoring Agent jobs include:

What are popular job titles related to Alarm Monitoring Agent jobs?

For Alarm Monitoring Agent jobs, the most frequently searched job titles are:

Alarm Monitoring Agent jobs near you

Customer Service Agent

Uniontown, OH • On-site

Securitas Technology
Investigation and Physical Security Services • 1 - 5K employees
Learn more about Securitas Technologyexternal

$12.50 - $16.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Securitas Technology rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.


This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.  

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.


Your essential functions will include:

  • Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
  • Answers the multi-line telephone system
  • Ensures confidentiality of customer information at all times

Minimum Requirements

  • High School Diploma or GED required, some college Preferred
  • 1-3 years’ work experience
  • Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing
  • Must be able to prioritize and multi task in a fast paced environment 
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator

Securitas offers comprehensive benefits including:

  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities 
  • Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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