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Airport Customer Service Ramp Agent Jobs (NOW HIRING)

Surf Air Mobility

Customer Service Agent

Hot Springs, AR · On-site

$12.50 - $16.75/hr

Airport Customer Service Agent - Customer Service & Ramp The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all ...

Surf Air Mobility

Customer Service Agent

Memphis, TN · On-site

$13.75 - $18.50/hr

Airport Customer Service Agent - Customer Service & Ramp The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all ...

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Airport Customer Service Ramp Agent information

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How much do airport customer service ramp agent jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for airport customer service ramp agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What does an airport ramp agent make?

An airport ramp agent typically earns between $12 and $20 per hour, depending on experience, location, and employer. They may also receive benefits such as health insurance and overtime pay, with some positions offering additional incentives for night or weekend shifts.

What are some common challenges faced by Airport Customer Service Ramp Agents, and how can they be effectively managed?

Airport Customer Service Ramp Agents often face challenges such as working outdoors in varying weather conditions, handling tight turnaround times for flights, and coordinating with multiple teams to ensure safety and efficiency. Effective communication and teamwork are essential to navigate these pressures, as agents must stay alert and adaptable during busy or rapidly changing situations. Many employers provide thorough training on safety protocols and encourage a collaborative environment, which helps new agents quickly adjust and succeed in the role.

What are Airport Customer Service Ramp Agents?

Airport Customer Service Ramp Agents are responsible for handling a variety of ground operations at airports, including loading and unloading baggage, guiding aircraft to and from gates, operating ground support equipment, and ensuring the safety and efficiency of aircraft turnaround. They play a key role in maintaining on-time departures and arrivals, and may also assist with de-icing aircraft or servicing lavatories. Ramp agents work outdoors in all weather conditions and collaborate closely with other airport staff to ensure smooth operations.

Is it hard to get hired as a Ramp Agent?

Getting hired as a Ramp Agent can be competitive, as it often requires physical stamina, attention to safety procedures, and good communication skills. Employers may prefer candidates with a high school diploma, relevant experience, or certifications such as safety training, but the hiring process generally involves background checks and on-the-job training. The difficulty varies depending on the airline or ground service company and current job market conditions.

How do I become a Ramp Agent at an airport?

To become a Ramp Agent, applicants typically need a high school diploma or equivalent and must pass a background check and drug screening. On-the-job training is provided, and good physical fitness, communication skills, and the ability to work in a fast-paced environment are important. Some employers may prefer candidates with prior experience or certifications such as OSHA safety training.

What is the difference between Airport Customer Service Ramp Agent vs Baggage Handler?

AspectAirport Customer Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, on-the-job trainingHigh school diploma, on-the-job training
Work EnvironmentAirport tarmac, gate areas, customer service countersAirport tarmac, baggage claim areas
Employer & Industry UsageAirlines, airports, ground service providersAirlines, baggage handling companies
Primary ResponsibilitiesAssist passengers, handle check-in, coordinate with ground crewLoad/unload baggage, transport luggage to/from aircraft

Both roles work in airport environments and require similar certifications. However, Airport Customer Service Ramp Agents focus on passenger assistance and communication, while Baggage Handlers specialize in managing luggage. Understanding these differences helps job seekers find the right fit in airport ground operations.

What are the key skills and qualifications needed to thrive as an Airport Customer Service Ramp Agent, and why are they important?

To thrive as an Airport Customer Service Ramp Agent, you need physical stamina, attention to detail, basic mechanical skills, and typically a high school diploma or equivalent. Familiarity with ground service equipment, baggage handling systems, and adherence to FAA safety regulations are critical technical requirements. Strong teamwork, problem-solving, and clear communication skills help agents efficiently coordinate with colleagues and respond to unexpected situations. These abilities are essential for maintaining safety, ensuring timely operations, and delivering a positive travel experience for passengers.
What cities are hiring for Airport Customer Service Ramp Agent jobs? Cities with the most Airport Customer Service Ramp Agent job openings:
What states have the most Airport Customer Service Ramp Agent jobs? States with the most job openings for Airport Customer Service Ramp Agent jobs include:
What job categories do people searching Airport Customer Service Ramp Agent jobs look for? The top searched job categories for Airport Customer Service Ramp Agent jobs are:
Airport Customer Service Ramp Agent jobs near you
Infographic showing various Airport Customer Service Ramp Agent job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, and 92% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.
Passenger Service & Ramp Agent (PSRA)

Passenger Service & Ramp Agent (PSRA)

Menzies Aviation

Brunswick, GA • On-site

$14.50/hr

Full-time

Posted 24 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

31st of 53 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.
What you will be doing
  • Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently

  • Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup

  • Transport baggage and cargo between terminals, aircraft, and designated airport locations

  • Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed

  • Assist passengers with boarding, deplaning, and connecting flight information when required

  • Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely

  • Ensure baggage is handled accurately and delivered to the correct flights

  • Follow all airport safety procedures, TSA regulations, and company policies

  • Conduct routine inspections of equipment and report maintenance or safety concerns promptly

  • Communicate effectively with gate agents, dispatchers, supervisors, and flight crews

  • Respond quickly to operational changes, flight delays, and irregular operations

  • Maintain professionalism and a customer-focused attitude in all interactions

  • Perform other duties as requested

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • High school diploma or GED

  • Must be 18 years of age or older

  • Valid driver's license may be required

  • Ability to work in a physically demanding and fast-paced environment

  • Strong communication and teamwork skills

  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime

  • Ability to work outdoors in varying weather conditions

  • Reliable attendance and punctuality

  • Must have reliable telephone and transportation

  • Previous airport, ramp, customer service, warehouse, or logistics experience

  • Airport ramp, gate areas, and terminal operations environment

  • Exposure to aircraft noise, weather conditions, and moving ground equipment

  • Fast-paced environment with strict operational deadlines

  • Frequent interaction with passengers and airline personnel

  • Ability to lift, push, and pull up to 70 pounds regularly

  • Ability to stand, walk, bend, kneel, and reach for extended periods

  • Ability to work outdoors in all weather conditions

  • Ability to safely operate ground support equipment and move throughout active ramp areas

  • Must be able to take verbally direct in English

  • Must be able to read, write, understand and carry out instructions in English

  • Must pass pre-employment and random drug tests

  • Must pass a pre-employment background check

  • Must meet necessary requirements to obtain a security sensitive identification badge

  • Must be in proper uniform or business attire as directed by company officials

  • Identification badges must always be visible

  • Adhere to company policies and procedures and participate in achievement of company objectives

Pay: $14.50 Hourly
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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