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Airline Reservation Agent Jobs (NOW HIRING)

Hyannis Air Service Inc

After completion of training, must be willing and able to work Ticket, Operations and Ramp Agent ... Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high ...

Jazz Aviation

Customer Service Agent (PT)

Santa Clarita, CA · On-site

$15.75 - $21/hr

The opportunity: As a Jazz Customer Service Agent, you will be part of a team professionally ... an airline reservation system is an asset. * French language fluency or working knowledge is an ...

Hyannis Air Service, Inc.

Customer Service Agent

East Boston, MA · On-site

$16.75 - $22.50/hr

... Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • Must have valid US drivers license • Must be able to lift up ...

Hyannis Air Service Inc

CSA

East Boston, MA · On-site

$17.50 - $21.75/hr

Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high school diploma or equivalent * Must have valid US drivers license * Must be able to lift up to 70 ...

Hyannis Air Service Inc

CSA

East Boston, MA · On-site

$17.50 - $21.75/hr

Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high school diploma or equivalent * Must have valid US drivers license * Must be able to lift up to 70 ...

Hyannis Air Service, Inc.

CSA

East Boston, MA · On-site

$17.50 - $21.75/hr

... Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • Must have valid US drivers license • Must be able to lift up ...

Hyannis Air Service Inc

Ramp Agent

West Tisbury, MA · On-site

$17.50 - $21.50/hr

Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high school diploma or equivalent * If location requires any type of driving such as baggage delivery ...

Hyannis Air Service Inc

Ramp Agent

East Boston, MA · On-site

$16.75 - $20.75/hr

Airline reservation system experience preferred * Must be at least 18 years old * Must hold a high school diploma or equivalent * If location requires any type of driving such as baggage delivery ...

Cape Air

CSA

East Boston, MA · On-site

$17.50 - $21.75/hr

... Airline reservation system experience preferred • Must be at least 18 years old • Must hold a high school diploma or equivalent • Must have valid US drivers license • Must be able to lift up ...

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service ... Basic computer proficiency and ability to learn airline reservation and departure control systems.

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service ... Basic computer proficiency and ability to learn airline reservation and departure control systems.

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service ... Basic computer proficiency and ability to learn airline reservation and departure control systems.

Menzies Aviation

Passenger Service Agent

Boise, ID · On-site

$16.50/hr

Role Purpose The Passenger Service Agent is responsible for providing exceptional customer service ... Basic computer proficiency and ability to learn airline reservation and departure control systems.

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Airline Reservation Agent information

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How much do airline reservation agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for airline reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an airline reservation agent?

Airline Reservation Agents are customer service professionals who assist passengers with booking flights, making reservations, and providing information about flight schedules, fares, and policies. They typically work for airlines or travel agencies, handling phone calls, emails, and sometimes in-person inquiries. Their responsibilities also include modifying reservations, processing payments, and resolving customer issues. Excellent communication and problem-solving skills are essential for this role, as agents often help customers with travel changes or disruptions.

What are the key skills and qualifications needed to thrive as an airline reservation agent?

To thrive as an Airline Reservation Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with global distribution systems (GDS) like Amadeus or Sabre and ticketing software is typically required. Excellent communication, problem-solving abilities, and patience help agents manage passenger inquiries and resolve issues effectively. These skills ensure smooth booking processes, customer satisfaction, and efficient airline operations.

What are some common challenges faced by airline reservation agents, and how can they be managed effectively?

Airline reservation agents often encounter challenges such as managing high call volumes, addressing last-minute booking changes, and handling upset or anxious customers. Successfully navigating these situations requires strong communication skills, patience, and the ability to quickly learn and use reservation software. Many agents find that staying organized and keeping up-to-date with fare rules and airline policies helps them provide accurate information and excellent service. Teamwork is also vital, as agents frequently collaborate with supervisors and other departments to resolve complex issues and ensure customer satisfaction.

What is the difference between Airline Reservation Agent vs Ticketing Agent?

AspectAirline Reservation AgentTicketing Agent
CredentialsHigh school diploma, customer service skills, airline-specific trainingHigh school diploma, customer service skills, airline or travel agency training
Work EnvironmentAirline offices, call centers, online booking platformsTravel agencies, airline ticket counters, call centers
Employer & IndustryAirlines, travel companiesTravel agencies, airlines
Common Search/ComparisonYesYes

Both Airline Reservation Agents and Ticketing Agents assist customers with booking flights, but Reservation Agents focus on managing reservations and customer inquiries, while Ticketing Agents primarily handle issuing tickets and processing payments. The roles often overlap, especially in airline call centers and travel agencies, making them closely related in the airline industry.

How to be an airline reservation agent?

To become an airline reservation agent, typically you need a high school diploma or equivalent, strong customer service skills, and proficiency with reservation systems like Sabre or Amadeus. On-the-job training is common, and some employers prefer candidates with previous experience in travel or hospitality. Good communication skills and the ability to handle multiple tasks are essential in this role.

Is an airline reservation agent a good job?

An airline reservation agent is a customer service role that involves assisting passengers with booking flights, managing reservations, and providing travel information. The job typically requires strong communication skills, attention to detail, and proficiency with reservation systems; it often offers flexible hours and opportunities for advancement within the airline industry.
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Airline Reservation Agent jobs near you
Infographic showing various Airline Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Airline Centralized Load Controller (CLC)/Operations Agent - Houston International Airport (IAH)

Hallmark Aviation Services

Houston, TX • On-site

Part-time

Re-posted 23 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 67 rated aviation services

Job description


Hallmark Aviation Services is a leading ground handling company seeking highly skilled Centralized Load Control Agents to provide exceptional service to INTERNATIONAL AIRLINES at IAH AIRPORT
REQUIREMENTS AND SKILLS NEEDED:
Basic skills and knowledge of airports/ general aviation experience
Must have RAMP and BAGROOM EXPERIENCE
Knowledge of weather and basic aircraft operational requirements
Ability to work radios and ARINC communications
Able to work Flexible Hours; Able to work Independently
Good communication skills
Good Organizational abilities, dependable and reliable
Able to act/react quickly and efficiently to a changing situations/environment
Must show attention to details- accuracy a must
Courteous and Professional
Ability to follow instructions and must be a team player
Supervisor experience preferred
Job Duties:
  • Comply with safety in the workplace.
  • Accurately complete all Load Control Activities
  • Plan distribution of load in accordance with passengers, cargo and fuel requirements.
  • Monitor the performance of the Departure Control System.
  • Coordinate and communicate with affected departments, external and internal customers to ensure smooth handling of passengers and dead load weight and balance issues in delay situations.
  • Compliance with Customer Airline Emergency Requirements.
  • Clear Understanding of Aviation Legislative Requirements.
  • Display due care and diligence in all activities.
  • Safe, efficient, compliant and aligned work place.
  • Compliance with Disability related Legislation.
  • Compliance with Equal Opportunity legislation and principles.
  • Ensure compliance with Precision Timing Schedule.
  • Plan, coordinate and produce all loading, weight and balance documentation in accordance with
  • Company and Client airline specifications, with or without the use of the Departure Control System (DCS).
  • Ensure the safe distribution of the load within prescribed aircraft limitations and Company Operating Manuals/Procedures.
  • Be familiar with client airline manuals including loading and stowage of dangerous goods.
  • Coordinate and communicate with relevant departments (Ramp Team, Bagroom Team, Maintenance, and ATC authorities) to ensure smooth handling of passengers and 'dead load' in delay situations.
  • 100% Compliance with Customer Airline Weight and Balance and Customer Airline Policies and Procedures, enabling safe practices and compliance with Aviation and other legislation.
  • Delivery of safe, compliant and customer focused weight and balance services.
  • Continuous improvement focus through proactive support and involvement in change programs and activities.
  • Comply with customer airline regulatory requirements as well as Company Policies and Procedures.
  • Maintain load control certification and demonstrate ongoing skills through the recertification process.

Required Skills
  • Safety and regulatory compliance focused
  • Positive and proactive approach to problem solving and the capacity to produce results within a given timeframe (particularly in instances of non compliance with procedures)
  • Ability to communicate effectively with staff at all levels within the Airports Division, external customers and other departments/units
  • Must be able to work quickly and effectively under the pressure of time constraints whilst maintaining accuracy
  • Must demonstrate a common sense approach to problem solving and have the ability to achieve the best possible results
  • Must be experienced in Microsoft Word and Excel
  • Ability to work independently
  • Actively seeks and shares information and feedback about key aspects of the business
  • Seeks and values staff input and involvement
  • Seizes opportunities to improve business outcomes
  • Higher School Diploma or equivalent

  • Extensive background in all areas of airport operations
  • Successfully completes formal company training courses in manual and automated weight balance
  • Successful completion of formal training courses in applicable Client airline and customer airline reservation courses
  • Hold current certification for customer airline aircraft type with the Country of Customer Airline's Aviation Authority regulations and any additional certifications required for Client Airlines as stipulated by contractual agreement
  • Must have the ability to work in a number of airline Departure Control Systems simultaneously
  • Must have sound knowledge of passenger handling systems and aircraft inhold systems
  • Must be familiar with client airline manuals including loading and stowage of dangerous goods
  • Precise understanding of all aspects of operational safety, security and emergency and load control procedures as outlined in APSM, Ramp Standard Operating Procedures (SOPs), Ramp Standard Operating Procedures (SOPs), Aircraft Loading Manuals, Load Control Procedures Manuals, Corporate Emergency Response Plan, Corporate Policy Manual, and Aviation Security Program /Security Manual

Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods,
Required Skills
Basic Requirements:
  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18yrs old, with a High School Diploma or G.E.D.
  • English proficient, other languages may be required
  • Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
  • Possess valid State Driver License
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures

What Hallmark Aviation Services employees say

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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