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Airline Desk Agent Jobs (NOW HIRING)

Alaska Airlines

Central Duty Desk

Portland, OR

$21.10/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Duty Desk is responsible for payroll processing, record keeping, financial tracking and ... A minimum of 6 months of customer service or airline operations experience. * Strong diplomacy ...

Troon

Front Desk

Pinetop, AZ

$12.25 - $15.50/hr

Answers all incoming calls to the guest service desk. * Assists guests with various services such ... service, making or changing airline reservations, providing directions, and other special ...

Troon Golf

Front Desk

AZ · On-site

$12.25 - $15.50/hr

Answers all incoming calls to the guest service desk. * Assists guests with various services such ... service, making or changing airline reservations, providing directions, and other special ...

Sun Country Airlines

Charter Operations Agent

Minneapolis, MN · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you ... Collaborate and assist in developing the execution of irregular operations within the Charter Desk ...

Sun Country Airlines

Charter Operations Agent

Minneapolis, MN

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you ... Collaborate and assist in developing the execution of irregular operations within the Charter Desk ...

New

Sun Country Airlines

Charter Operations Agent

Minneapolis, MN · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We're not your average airline. We're agile, resilient, and full of unique opportunity ... Collaborate and assist in developing the execution of irregular operations within the Charter Desk ...

New

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Airline Desk Agent information

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How much do airline desk agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for airline desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an airline desk agent?

Airline Desk Agents, also known as ticket or customer service agents, are responsible for assisting passengers at the airport’s check-in counters and boarding gates. They help with ticketing, checking in baggage, verifying travel documents, issuing boarding passes, and answering passenger inquiries about flights. Their role is crucial in ensuring smooth passenger flow, resolving issues such as lost luggage or flight changes, and delivering excellent customer service. Airline Desk Agents must be knowledgeable about airline policies and procedures, and they often work in fast-paced, high-pressure environments.

What are the key skills and qualifications needed to thrive as an airline desk agent?

To thrive as an Airline Desk Agent, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and airport security protocols is typically required. Strong interpersonal skills, problem-solving abilities, and the ability to stay calm under pressure help agents handle diverse passenger needs and unexpected situations. These skills ensure smooth passenger experiences, efficient operations, and compliance with airline policies and regulations.

What are some common challenges faced by airline desk agents during peak travel periods?

During peak travel periods, Airline Desk Agents often encounter high passenger volumes, increased flight delays, and last-minute itinerary changes. Managing long lines while maintaining excellent customer service can be demanding, and agents must quickly resolve issues such as rebooking flights or handling luggage problems. Strong communication skills, patience, and the ability to stay calm under pressure are essential for navigating these busy times successfully.

What is the difference between Airline Desk Agent vs Ticketing Agent?

AspectAirline Desk AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirport counters, customer service desksTravel agencies, airline offices, airport counters
Employer & IndustryAirlines, airports

Both roles involve assisting travelers, but Airline Desk Agents primarily handle check-in, boarding, and customer service at the airport, while Ticketing Agents focus on selling tickets, reservations, and managing bookings. Understanding these differences helps travelers and job seekers identify the right role within the airline industry.

More about Airline Desk Agent jobs

What states have the most Airline Desk Agent jobs?

States with the most job openings for Airline Desk Agent jobs include:

What job categories do people searching Airline Desk Agent jobs look for?

The top searched job categories for Airline Desk Agent jobs are:

Airline Desk Agent jobs near you
Infographic showing various Airline Desk Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Airline Ticketing Agent - DFW Airport

Hallmark Aviation Services

Grapevine, TX

Full-time

Dental, Vision, Retirement

Re-posted 19 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

45th of 66 rated aviation services

Job description

HALLMARK AVIATION SERVICES IS LOOKING FOR TICKETING AGENT FOR PRESTIGIOUS INTERNATIONAL AIRLINES AT DFW AIRPORT

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? 

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at DFW 

  • Excellent advancement opportunities
  • Paid Training
  • Paid Parking
  • Dynamic Workplace
  • Voluntary dental, vision, and a matching 401k plan
  • Amazon Incentives 
 Are you excited yet? Fantastic! We are too. 

You will also learn to perform the following functions throughout the course of your employment:

  • Learn behind-the-scenes workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
 Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?
  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age
  • High school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Must be able to obtain security clearance from US Customs and Border Protection
  • Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods,
 Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

   Job Summary:

Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction.

Key Responsibilities:1. Ticketing & Reservations

  • Understand and address individual travel requirements.

  • Accurately handle reservations and fare calculations.

  • Ensure legal travel documentation (passport, visa, health) compliance.

  • Deliver a seamless and personalized customer experience.

2. Ancillary Sales

  • Promote and upsell services such as:

    • Airport upgrades

    • Extra legroom seats

    • Excess baggage

  • Aim to increase revenue through value-added services.

3. Commercial Products

  • Maintain deep knowledge of Emirates' commercial offerings.

  • Promote products that enhance the travel experience.

4. Airline Program

  • Educate customers about airline benefits, rules, and promotions.

  • Address queries and promote member enrollment.

  • Conduct regular stakeholder briefings to drive awareness and participation.

5. Sales Administration

  • Monitor and document all sales activity (daily to annually).

  • Ensure accurate cash/card reconciliation and secure deposits.

  • Collaborate with Finance for compliance with airline procedures and local regulations.

6. Passenger Acceptance

  • Monitor booking systems and coordinate with relevant departments.

  • Manage special cases (e.g. unaccompanied minors, medical cases).

  • Oversee queue management and ensure a smooth customer flow.

7. Operational Disruptions

  • Proactively manage rebooking, hotel arrangements, and other disruption support.

  • Handle denied boarding processes in line with policies.

  • Offer alternative solutions to retain customer trust.

8. Airport Operations Support

  • Assist across various functions including:

    • Check-in

    • Boarding

    • Lounge services

    • Ramp support

  • Flexibly support operational needs as directed by the Airport Services Manager.

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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