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Aircraft Field Service Representative Jobs (NOW HIRING)

TAD PGS, Inc

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PDS Defense, Inc. is seeking a Corporate Jet Remote Field Service Representative. Job ID#217592 We ... Support customer in integrating business aircraft into their operations, ensuring safety ...

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Aircraft Field Service Representative information

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$25

$41

How much do aircraft field service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for aircraft field service representative in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Aircraft Field Service Representative vs Aircraft Maintenance Technician?

AspectAircraft Field Service RepresentativeAircraft Maintenance Technician
CertificationsFAA Airframe & Powerplant (A&P) license often preferredFAA A&P license required
Work EnvironmentOn-site at airports, customer locations, or remote sitesMaintenance hangars, repair stations, or airports
Employer & Industry UsageAirlines, OEMs, maintenance providersAircraft repair stations, airlines, military
Job FocusCustomer support, troubleshooting, and field repairsIn-depth aircraft repairs, inspections, and overhauls

The Aircraft Field Service Representative primarily provides on-site customer support, troubleshooting, and field repairs, often working directly at airports or customer locations. In contrast, Aircraft Maintenance Technicians focus on in-depth repairs and inspections within hangars or repair stations. Both roles require FAA A&P certification and serve the aviation industry, but their work environments and job focus differ significantly.

What are the key skills and qualifications needed to thrive as an Aircraft Field Service Representative, and why are they important?

To excel as an Aircraft Field Service Representative, you need in-depth knowledge of aircraft systems, troubleshooting skills, and typically an associate’s or bachelor’s degree in aviation maintenance or a related field. Familiarity with technical documentation, diagnostic tools, and regulatory compliance systems (such as FAA regulations) is essential. Strong customer service, communication, and problem-solving skills help build client trust and efficiently address on-site issues. These skills ensure aircraft are maintained to safety standards and that clients receive timely, effective technical support.

What are some common challenges faced by Aircraft Field Service Representatives in supporting customers at remote locations?

Aircraft Field Service Representatives often encounter challenges such as troubleshooting complex technical issues with limited on-site resources, adapting to varying customer procedures, and communicating effectively across cultures. Working in remote locations may require quick problem-solving and self-sufficiency, as immediate access to parts or engineering support can be limited. Building strong customer relationships and providing clear, timely updates are essential to maintaining trust and ensuring successful aircraft operations.

What is an Aircraft Field Service Representative?

An Aircraft Field Service Representative (FSR) is a technical expert who provides on-site support, troubleshooting, and maintenance advice for aircraft operators. They act as a liaison between the aircraft manufacturer and the customer, ensuring that any operational or technical issues are promptly addressed. FSRs assist with the implementation of service bulletins, provide training to maintenance personnel, and help optimize aircraft performance. Their role is vital for maintaining safety, reliability, and customer satisfaction in the aviation industry.
More about Aircraft Field Service Representative jobs
What job categories do people searching Aircraft Field Service Representative jobs look for? The top searched job categories for Aircraft Field Service Representative jobs are:
Aircraft Field Service Representative jobs near you
Infographic showing various Aircraft Field Service Representative job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.
Field Service Representative

Field Service Representative

Gulfstream Aerospace Corporation

Savannah, GA • On-site

Full-time

Posted 14 days ago

Gulfstream Aerospace rating

8.7

Company rating: 8.7 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

13th of 60 rated aerospace companies

Job description

Field Service Representative
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.
Must have the ability to pass a US Government background check to receive a secret clearance.
Position located at Joint Base Andrews
Education and Experience Requirements
Bachelor's Degree Aviation maintenance or related curriculum or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years combined experience. A&P (FAA Airframe and Powerplant) license preferred.
Position Purpose:
The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
  1. Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email. During AOGs, assesses and identifies local operator's technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor's reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
  2. Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations.
  3. Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interactions with operators on technical issues and support events in region.
  4. Regional contact for obtaining technical support from Gulfstream's Customer Support. Provide problem resolution support for all of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft anywhere in the world on any day and at any time.
  5. Provide guidance to customers on complex technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with all company products.
  6. Technical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions & details; Operational difficulties and recommended changes to procedures or systems; Submit Abnormal Situation Reports (ASR) when scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information related to maintenance and operational problems for correction and resolution; Coordinates non-technical requests and escalations to Account Managers or responsible business units.
  7. Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
  8. Provide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as, recommendations for authoring, maintaining, and editing Field Service Departmental Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.

Perform other duties as assigned.
Other Requirements:
  1. A & P license and 4 years of related aircraft experience in addition to 5 years combined experience in following area(s) may offset the Bachelor degree: GAC FSR, GAC EIS Rep, TechOps Specialist, Technician whom maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
  2. Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
  3. Use/apply technical data (manuals, drawings, schematics, etc.).
  4. Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.
This job requires one to be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: 233484
Category: Service Center
Percentage of Travel: Up to 75%
Shift: First
Employment Type: Full-time
Posting End Date: 06/16/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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