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Aimbridge Jobs in Indiana (NOW HIRING)

Marriott

Director of Front Office

Indianapolis, IN · On-site

This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee ...

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What is the difference between Aimbridge vs Hotel Front Desk Agent?

AspectAimbridgeHotel Front Desk Agent
CredentialsTypically requires hospitality or customer service experience, sometimes certifications in hospitality managementHigh school diploma or equivalent; customer service skills often preferred
Work EnvironmentHotels, resorts, and hospitality management companiesFront desk of hotels, resorts, and lodging establishments
Employer & Industry UsageUsed by hotel management companies like Aimbridge HospitalityCommonly employed directly by hotels and resorts
Search & Comparison IntentPeople comparing hotel management roles with operational or administrative positionsIndividuals seeking front desk or guest service roles in hotels

In summary, Aimbridge refers to a hospitality management company that oversees multiple hotel properties, often employing roles like hotel front desk agents. A Hotel Front Desk Agent is a specific role within hotels, focusing on guest services. While Aimbridge manages hotel operations, the front desk agent is a frontline staff member working directly with guests.

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Infographic showing various Aimbridge job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution.

Courtyard Indianapolis at the Capitol - Area Sales Coordinator

Aimbridge Hospitality

Indianapolis, IN • On-site

$21/hr

Other

Posted 19 days ago

Aimbridge Hospitality rating

6.0

Company rating: 6.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

62nd of 107 rated hotels

Job description

Shifts will Monday-Friday, 9am-5pm.
Assist Director of Sales, Sales Managers, and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling duties to small groups and functions for multiple hotels. The incumbent may also perform light selling duties to small groups and functions, as directed by the Director of Sales.
QUALIFICATIONS:
  • High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.
  • Ability to type 55 wpm
  • Proficient with Microsoft operating Systems, OnQ and Sales Pro Enterprise
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

JOB RESPONSIBILITIES:
  • Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented manner.
  • Maintains regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
  • Maintains high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
  • Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintains Sales files in an organized fashion and as per specified standards.
  • Maintains Accounts Coverage Program, as applicable.
  • Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
  • Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
  • Types sales contracts, BEO's, correspondence, reports, forms, directs mail pieces, etc., as needed by sales team.
  • Maintains lead log and lead statistics to be used for strategic outbound sales.
  • Maintains Sales system (i.e. Delphi, SalesPro, etc.) docs and ensures consistent, accurate and working properly.
  • Assists managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
  • Maintains timely and effective paper flow and communication within department and to other departments.
  • Maintains flow of sales contracts through proper distribution to client, team, and to appropriate dept. head.
  • Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distributes BEO's, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
  • Assists guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
  • Conducts site inspections for the department as needed
  • Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
  • Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
  • Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items.
  • Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order.
  • Organizes in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
  • Attends Sales Meetings and take minutes, type, and distribute accordingly.
  • Others items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
  • Familiar with all Aimbridge Hospitality sales policies and house rules.
  • Ensures Associates are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
  • Any other duties as assigned by DOS specific to respective property.

PROPERTY INFORMATION:
Located in downtown Indianapolis and one block from Indiana State House, Courtyard Indianapolis offers large rooms with free Wi-Fi and cable TV. Amenities include indoor pool area and fitness facilities. Each brightly colored room at the Courtyard Indianapolis at the Capitol is appointed with a cozy seating area facing the flat-screen TV. They are equipped with luxury bedding, ironing facilities and a coffee/tea maker. Guests can relax poolside or do a work out at the hotel's fitness center. Laundry and dry cleaning services are available as well. Guests will enjoy the healthy options for breakfast and dinner at The Bistro. Starbucks drinks and cocktails are also served at the on-site restaurant. The Indianapolis Zoo and Conseco Fieldhouse are within 2 miles from the hotel.
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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Benefits

Hours and flexibility

Workplace

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

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