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Agent Manager Jobs in Keyport, NJ (NOW HIRING)

Decagon

Agent Education Manager

New York, NY · On-site

$160K - $200K/yr

About the Role We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and ...

Talkishco

Communications Agent

Jersey City, NJ · On-site

The Communications Agent will play a critical role in managing and enhancing our organization's external and internal communications. The ideal candidate has excellent written and verbal ...

Geico

Director, Agent Marketing

New York, NY · On-site

Partner with Performance, Media, Creative, CRM, and Lifecycle teams to deploy always-on and test-and-learn programs Agent Experience & Enablement * Design marketing solutions that fit naturally into ...

Decagon

Agent Strategy Manager

New York, NY · On-site

$160K - $220K/yr

About the Team Decagon's Agent Strategy team is a high impact group that shapes how customers use ... This role blends relationship management with hands on execution and is ideal for someone who ...

YO AI Labs

Travel Agent - Remote

New York, NY · Remote

$20 - $35/hr

Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Excellent problem-solving and customer relationship management skills. * Experience handling ...

Actively AI

Agent Engagement Manager

New York, NY · On-site

About the Role As one of our Agent Engagement Managers, you'll be at the forefront of how B2B companies transform their GTM strategies with AI. You'll work directly with enterprise customers to ...

Decagon

Engineering Manager, Agent Product

New York, NY

$280K - $430K/yr

About the Role As an Engineering Manager on the Agent Product team, you'll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous ...

Actively AI

Agent Product Manager

New York, NY · On-site

About the Role As one of our Agent Product Managers, you'll be at the forefront of how B2B companies transform their GTM strategies with AI. You'll work directly with enterprise customers to design ...

Decagon

Senior Agent Product Manager

New York, NY · On-site

$200K - $285K/yr

Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You ...

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Agent Manager information

See Keyport, NJ salary details

$12

$27

$61

How much do agent manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for agent manager in Keyport, NJ is $27.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $31.54 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

How to become an agent manager?

To become an agent manager, candidates typically need several years of experience in sales, customer service, or related roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and relevant certifications or training in management can enhance prospects. Developing skills in team leadership, conflict resolution, and operational oversight is essential for advancing to this position.

What cities near Keyport, NJ are hiring for Agent Manager jobs?

Cities near Keyport, NJ with the most Agent Manager job openings:

Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Keyport, NJ as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,943 per year, or $27.4 per hour.

Agent Education Manager

Decagon

New York, NY • On-site

$160K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
About the Team
Decagon's Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work into the confidence and skill needed to build concierge experiences.
As Decagon continues to scale its strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise - expanding the programs we run, deepening the impact of every session, and extending our reach without diluting quality.
This team is a critical part of Decagon's delivery model and drives meaningful business outcomes. By teaching users how to build high-performing AI agents, we:
  • Build confidence in the product, helping close deals faster
  • Make users self-serve more, improving the efficiency of our delivery teams; and
  • Drive customer engagement and loyalty, reducing churn.

About the Role
We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.
This is not a traditional enablement role - this is a high-ownership technical and strategic role that is paving the way for how AI-native companies train customers and implementation partners. You will define best practices for how to use Decagon, educate our stakeholders on them, and measure your impact. This may include AI prompting best practices, processes for managing agents over time, and building the judgment to know what "good" looks like in the world of agent building.
You will decide what customers and prospects need to understand about the product, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our technical delivery teams - SE, Agent PM, Agent Strategy, and Agent Development - to bring that vision to life, whether that's a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.
In this role, you will
  • Own a portfolio of strategic accounts and partners. Serve as their product expert and enablement lead, accountable for their readiness to build in the platform.
  • Lead hands-on agent building workshops. Design and deliver training for our highest-priority accounts, including onsite sessions with executive and technical stakeholders.
  • Build Decagon University. Create learning pathways and repeatable programs, and develop the strategy to scale delivery through train-the-trainer sessions and digital learning platforms.
  • Know the product deeply as it rapidly evolves. Work closely with Product, Engineering, and PMM to keep every program current with the latest capabilities, and translate what's coming next for external stakeholders.
  • Define what impact looks like and prove it. Establish the metrics that show whether enablement is working - customer proficiency, time-to-independence, platform adoption - and hold the program accountable to them.
  • Stand up partner enablement from the ground up. Build programs and certifications for agencies, SIs, and channel partners.
  • Evolve the function as Decagon scales. Spot gaps, test new formats, and manage the tools and vendors behind the enablement experience.

Your background looks something like this
  • 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product marketing, ideally in B2B SaaS.
  • Experience making complex, technical products feel approachable to a wide range of audiences.
  • Strong customer presence with exceptional written, verbal, and presentation skills.
  • Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
  • A collaborative mindset with a knack for partnering cross-functionally.

Even better if you have
  • Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
  • Familiarity with conversational AI, agent platforms, or technical deployment work.
  • A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.

Compensation
$160k - $200k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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