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Agent Manager Jobs in New York (NOW HIRING)

Impiricus

SDR Agent Manager

New York, NY · On-site +1

$85K - $105K/yr

SDR Agent Manager Location: Atlanta, GA., New York, NY., Remote US Exemption Status: Full-time, Exempt Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte ...

ShopMy

Senior Software Engineer, Agent Platform

New York, NY · On-site

$134K - $176K/yr

You'll partner closely with the agent managers who design and run the agents themselves. It's a small team with broad ownership, and the design challenge is keeping it a true platform - model ...

The Atlantic District

Sales Agent-Managing

Paterson, NJ · On-site

$220K - $250K/yr

We are currently looking for a Managing Sales Agent who is ready to take the next step in their career by helping us lead, inspire, and grow. In this role, you will not just be selling products; you ...

The Atlantic District

Sales Agent-Managing

Paterson, NJ · On-site

$220K - $250K/yr

We are currently looking for a Managing Sales Agent who is ready to take the next step in their career by helping us lead, inspire, and grow. In this role, you will not just be selling products; you ...

Polymarket

Manager, Customer Experience

Manhattan, NY · On-site

$100 - $120/hr

You own our AI support agent, write the SQL queries that drive decisions, and serve as the customer ... Manage and grow the US support team through hiring, coaching, QA, and setting daily operational ...

AccorHotel

Guest Experience Agent

New York, NY · On-site

$36/hr

The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This ...

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Agent Manager information

See New York salary details

$12

$29

$64

How much do agent manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for agent manager in New York is $29.01, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $33.41 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

How to become an agent manager?

To become an agent manager, candidates typically need several years of experience in sales, customer service, or related roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and relevant certifications or training in management can enhance prospects. Developing skills in team leadership, conflict resolution, and operational oversight is essential for advancing to this position.

What are the most commonly searched types of Agent jobs in New York?

The most popular types of Agent jobs in New York are:

What cities in New York are hiring for Agent Manager jobs?

Cities in New York with the most Agent Manager job openings:

Agent Manager jobs near you
Infographic showing various Agent Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $60,337 per year, or $29 per hour.

SDR Agent Manager

Impiricus

New York, NY • On-site, Remote

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Title: SDR Agent Manager
Location: Atlanta, GA., New York, NY., Remote US
Exemption Status: Full-time, Exempt
Who We Are
Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.
With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.
Job Summary:
Impiricus is looking for an SDR Agent Manager to help redefine how outbound sales is executed through AI.
Rather than managing a team of human SDRs, you'll manage and optimize a team of AI-powered SDR agents. You'll partner closely with our AI and Commercial teams to continuously improve agent performance, refine messaging, analyze results, and increase meeting conversion rates. Alongside managing AI agents, you'll also execute strategic manual outbound outreach where automation isn't possible, making this a unique blend of traditional SDR work and AI operations.
This is an ideal opportunity for a high-performing SDR who is excited about AI and wants to help shape the future of outbound sales.
Responsibilities
AI Agent Management & Optimization (60-75%)
  • Manage and continuously optimize a team of AI SDR agents responsible for outbound prospecting.
  • Review agent performance and analyze outreach effectiveness, including email messaging, subject lines, response rates, and meeting conversion.
  • Train AI agents by reinforcing successful outreach patterns and refining prompts and workflows based on performance data.
  • Partner closely with AI and engineering teams to improve agent behavior and outbound effectiveness.
  • Monitor key performance metrics and identify opportunities to improve meeting generation and pipeline creation.

Sales Development
  • Execute personalized outbound prospecting through LinkedIn and other channels where manual outreach is required.
  • Build prospect lists and execute multi-touch outbound campaigns using modern sequencing platforms.
  • Craft compelling outreach messaging that resonates with healthcare and pharmaceutical decision-makers.
  • Meet and exceed meeting generation goals through both AI-generated and manual outreach efforts.

Continuous Improvement
  • Experiment with new outbound strategies, messaging, and AI workflows.
  • Provide constructive feedback on existing processes and recommend improvements.
  • Help shape the future evolution of Impiricus' AI-powered sales organization.

Education & Experience
Required
  • 3+ years of experience in Sales Development, Business Development, or outbound prospecting.
  • Proven success generating qualified meetings through outbound sales.
  • Experience using sales engagement platforms and sequencing tools such as Outreach.io, Salesloft, Apollo, HubSpot Sequences, or similar.
  • Familiarity with generative AI tools such as ChatGPT or Claude and enthusiasm for leveraging AI to improve workflows.
  • Strong understanding of outbound email strategy, messaging, personalization, and sales best practices.
  • Excellent written communication skills with the ability to evaluate and improve outreach content.
  • Self-starter who works independently, takes ownership, and thrives in a fast-paced environment.
  • Must be willing to travel 1-2 times per quarter

Preferred Qualifications
  • Pharmaceutical, healthcare, or life sciences experience.
  • Experience working with HubSpot CRM.
  • Experience using Clay or similar prospecting and data enrichment tools.
  • Exposure to prompt engineering, AI workflow optimization, or AI agent management.

Compensation and Benefits
The base salary range for this role is $85,000-$105,000
Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.
Important Notice
To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com
Benefits
Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.
Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy - recharge your batteries your way
Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
401(k): Save for your future with tax advantages (and company match!)
Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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