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Agent Manager Jobs in Connecticut (NOW HIRING)

Microtel Inn and Suites

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Front Desk Agent

Uncasville, CT · On-site

$13.75 - $17.50/hr

The Front Desk Agent manages reservations, handles guest check-ins and check-outs, resolves complaints, and provides excellent customer service to create a positive first impression. Responsibilities

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Agent Manager information

See Connecticut salary details

$11

$25

$56

How much do agent manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for agent manager in Connecticut is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.04 per hour, depending on experience, location, and employer.

What does an agent manager do?

As an Agent Manager, you'll play a key role in mentoring and supporting your team by setting clear goals, providing regular feedback, and facilitating ongoing training. You'll monitor individual and team performance metrics, identify areas for improvement, and implement strategies to boost productivity and morale. Regular one-on-one coaching sessions and team meetings are common, fostering open communication and collaboration. This hands-on approach helps agents overcome challenges, stay motivated, and consistently meet or exceed targets.

What is the difference between Agent Manager vs Agent Coordinator?

AspectAgent ManagerAgent Coordinator
CredentialsRelevant industry certifications, management experienceCustomer service or administrative certifications
Work EnvironmentOversees teams, manages client accountsSupports agents, handles scheduling and communication
Employer & Industry UsageInsurance, real estate, travel agenciesInsurance agencies, call centers, real estate firms
Search & Comparison IntentLeadership, management, team oversightAdministrative support, coordination roles

Agent Managers focus on leading and managing agent teams, ensuring client satisfaction and meeting sales targets. Agent Coordinators handle administrative tasks, support agents with scheduling and communication. While both roles work closely with agents, the Agent Manager has a broader leadership role, whereas the Agent Coordinator provides essential operational support.

What skills and qualifications are needed to be an agent manager?

To thrive as an Agent Manager, you need strong leadership, strategic planning, and supervisory experience, often supported by a bachelor’s degree in business, management, or a related field. Familiarity with CRM software, performance analytics tools, and workforce management systems is typically required. Exceptional communication, conflict resolution, and motivational skills help Agent Managers build high-performing teams and navigate complex interpersonal dynamics. These skills and qualities are crucial for driving team success, meeting organizational goals, and ensuring efficient, effective agent operations.
What are the most commonly searched types of Agent jobs in Connecticut? The most popular types of Agent jobs in Connecticut are:
What are popular job titles related to Agent Manager jobs in Connecticut? For Agent Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Agent Manager jobs in Connecticut look for? The top searched job categories for Agent Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Agent Manager jobs? Cities in Connecticut with the most Agent Manager job openings:
Agent Manager jobs near you
Infographic showing various Agent Manager job openings in Connecticut as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $52,464 per year, or $25.2 per hour.

Front Desk Agent

Microtel Inn and Suites

Uncasville, CT • On-site

$13.75 - $17.50/hr

Part-time

Posted 26 days ago

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Job description

The Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for all guests. Working within a medium-sized team of 4-7 agents and reporting directly to the Hotel Manager, this role requires flexibility in scheduling to accommodate the needs of the hotel. The Front Desk Agent manages reservations, handles guest check-ins and check-outs, resolves complaints, and provides excellent customer service to create a positive first impression.

Responsibilities

  • Manage guest check-in and check-out processes efficiently
  • Handle reservations and maintain accurate booking records
  • Provide prompt customer support and address guest inquiries
  • Process payments accurately using Point of Sale (POS) systems
  • Maintain cleanliness and organization of the lobby area
  • Answer phone calls and direct them appropriately
  • Resolve guest complaints with professionalism and care
  • Deliver excellent customer service to enhance guest satisfaction

Required Qualifications

  • Minimum 1 year of experience in customer service
  • Strong customer service and reservation management skills
  • Effective communication and problem-solving abilities
  • Efficient time management and multitasking capabilities
  • Conflict resolution expertise
  • Familiarity with Point of Sale (POS) systems
  • Ability to work well within a team

Preferred Qualifications

  • High school diploma or equivalent

Company Description

Hotel open 7 days a week 24 hours a day 365 days a yesr.