Agent Assistant Jobs in Spring, TX (NOW HIRING)

Job Summary:
NextEra Energy Resources is a company that provides reliable low-cost energy solutions. The Principal IT Programmer Analyst serves as a senior technical leader responsible for the full stack design, development, and delivery of enterprise-grade platforms supporting NextEra Energy Retail's mass market operations.
Responsibilities:
• Architect and deliver full stack solutions using .NET (C#, ASP.NET Core, Web API) and Microsoft SQL Server, ensuring scalability, performance, and long-term maintainability
• Manage and own a customer call center application stack, including telephony platform administration and integration
• Deliver and manage AI chatbot and/or voice bot solutions, including NLP/LLM platform configuration, conversational design integration, and backend API connectivity
• Familiarity with contact center AI capabilities — agent assist, real-time transcription, sentiment analysis, bot containment reporting
• Integrate telephony and chatbot platforms with CRM and billing systems via REST APIs or middleware
• Lead design reviews, code reviews, and technical standards enforcement across enterprise platforms
• Drive adoption of AI-assisted development tools (e.g., GitHub Copilot, Cursor, ChatGPT) to accelerate delivery velocity and improve code quality
• Evaluate and recommend architectural patterns, technology upgrades, and integration approaches
• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems
• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities
• Automates the handoff of code releases from development to operations (DevOps)
• Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction
• Leads projects when needed and builds strong working understanding of the solution being delivered
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
• Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames
• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
• Performs other job-related duties as assigned
Qualifications:
Required:
• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 6+ years
• Bachelor’s degree in computer science, Information Systems, or related field (Master's in MIS or CS strongly preferred)
• 8+ years of progressive software development experience, with at least 3 years in a senior or principal capacity
• Expert-level proficiency in .NET (C#, ASP.NET Core, Web API, MVC) and Microsoft SQL Server (schema design, stored procedures, query optimization, indexing)
• Proven experience designing and optimizing IVR call flows and queue routing logic in telephony platforms
• Familiarity with contact center AI capabilities — agent assist, real-time transcription, sentiment analysis, bot containment reporting
• Experience with CI/CD pipelines and DevOps tooling (Azure DevOps, Git)
• Demonstrated, hands-on use of AI coding and productivity tools as a regular part of the development workflow
• Proven experience leading and managing distributed onshore/offshore development teams
• Exceptional business-facing communication skills — able to present to Directors, VPs, and business leads without relying on technical jargon
Preferred:
• Bachelor's - Information Systems
• Cloud platform exposure — GCP, AWS preferred
Company:
Nextera Energy Resources specializes in offering wind, solar, energy, nuclear and retail services. Founded in 2000, the company is headquartered in Florida, USA, with a team of 10001+ employees. The company is currently Late Stage.