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Agent Assistant Jobs in Austin, TX (NOW HIRING)

Damco Solutions

Genesys Cloud Consulting

Austin, TX · On-site

$55.25 - $73.75/hr

... agent-assist, conversational AI, predictive routing, and self-service enhancements. • Work with AI/ML teams to embed intelligence into assisted service and agent experiences. • Act as the primary ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI • Experience in Google Cloud Retail Search / Vertex AI Search for commerce • Experience with the implementation of agentic workflows using ...

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All JobsAgent JobsAgent Assistant JobsAgent Assistant Jobs in Austin, TX

Agent Assistant information

See Austin, TX salary details

$32.2K

$68.7K

$174.9K

How much do agent assistant jobs pay per year?

As of Aug 14, 2026, the average yearly pay for agent assistant in Austin, TX is $68,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $76,300.00 per year, depending on experience, location, and employer.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What are the most commonly searched types of Agent jobs in Austin, TX?

The most popular types of Agent jobs in Austin, TX are:

What are popular job titles related to Agent Assistant jobs in Austin, TX?

For Agent Assistant jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Agent Assistant jobs in Austin, TX look for?

The top searched job categories for Agent Assistant jobs in Austin, TX are:

What cities near Austin, TX are hiring for Agent Assistant jobs?

Cities near Austin, TX with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $66,988 per year, or $32.2 per hour.

Amazon Connect and Agentic AI Specialist, Senior Principal Consultant

TTEC Digital

Austin, TX • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.

The TTEC Digital AWS Partner Practice is comprised of more than 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered more than 500 AWS customer launches that improved customer experience for more than 3.5 million conversations to date.

TTEC Digital is seeking an Amazon Connect and Agentic AI Specialist to join our team. This is a remote role based in the US.  As a key member of our delivery teams, the Amazon Connect and Agentic AI Specialist leads the design of AI-enabled capabilities in Amazon Connect contact center environments. This role works with business and technology stakeholders to define use cases, assess data and knowledge readiness, create practical AI solution architectures, and recommend a roadmap across capabilities such as authentication, NLU and intent recognition, FAQ and knowledge base experiences, agent assist, workspace automation, account inquiry, and AI-enabled self-service. The ideal candidate combines hands-on GenAI expertise with enough Amazon Connect context to design solutions that can be implemented by platform and engineering teams.

What you'll be doing:
  • Lead AI discovery and use case design workshops with business and technology stakeholders across authentication, NLU and intent recognition, FAQ and knowledge base, agent assist, workspace automation, account inquiry, and self-service capabilities.
  • Define solution architectures that leverage Amazon Connect AI capabilities, LLMs, agentic AI patterns, knowledge sources, and integration points needed for customer-facing and agent-facing experiences.
  • Evaluate the current data landscape, knowledge sources, content quality, security constraints, and integration readiness for retrieval-augmented generation and agentic AI use cases.
  • Develop an Agentic AI roadmap with clear recommendations on feasibility, implementation effort, business impact, responsible AI considerations, and dependencies.
  • Design AI-enabled customer and colleague experiences, including intent handling, confidence thresholds, escalation logic, agent-assist workflows, summarization, knowledge suggestions, and human-in-the-loop patterns.
  • Partner with Amazon Connect platform specialists to ensure AI designs can be translated into contact flows, Lex orchestration, Agent Workspace, Contact Lens, Amazon Q in Connect, reporting, and operational support models.
  • Create design documentation that clearly distinguishes Amazon Connect platform responsibilities from AI model, knowledge management, orchestration, and governance responsibilities.
  • Provide guidance on responsible AI, model behavior, safety considerations, prompt and response design, data handling, monitoring, and governance for AI-enabled contact center solutions.
Skills and experience you will bring:
  • Hands-on expertise with large language models, agentic AI patterns, prompt and response design, responsible AI frameworks, and practical AI solution architecture.
  • Experience designing GenAI or agentic AI capabilities for contact center, customer service, employee assist, or knowledge management environments.
  • Working knowledge of Amazon Connect capabilities, including contact flows, Agent Workspace, Contact Lens, reporting, Lex orchestration, and AI-enabled agent experiences.
  • Experience evaluating knowledge sources and enterprise data readiness for RAG-enabled use cases, including content quality, access controls, freshness, and governance considerations.
  • Ability to translate ambiguous business opportunities into structured AI use cases, feasibility assessments, roadmap recommendations, and implementation-ready design artifacts.
  • Understanding of customer experience design concepts such as self-service containment, authentication tolerance, escalation paths, fallback handling, and agent handoff.
  • Strong workshop facilitation skills with business stakeholders, technology teams, security, compliance, operations, and delivery leadership.
  • Ability to partner with platform, integration, data, and engineering resources to move from AI concept to implementable solution design.
Preferred experience:
  • Prior financial services, healthcare, public sector, or regulated-industry contact center implementation experience.
  • Experience with Amazon Q in Connect, Connect AI Agents, Amazon Lex, Amazon Bedrock, NLX, ACXD, or comparable AI/contact center platforms.
  • Experience with AI governance, model evaluation, monitoring, auditability, traceability, and responsible AI controls.
  • Experience with bilingual or multilingual journey design.
  • Experience developing business cases, adoption roadmaps, or implementation plans for enterprise AI initiatives.
$140,000 - $190,000 a year
#LI-BN1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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