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Agency Manager Jobs in Park Ridge, IL (NOW HIRING)

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Agency Manager information

See Park Ridge, IL salary details

$36.4K

$63.3K

$82.2K

How much do agency manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for agency manager in Park Ridge, IL is $63,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $72,300.00 per year, depending on experience, location, and employer.

What is an agency manager?

An agency manager oversees operations at individual branches of an insurance company or another type of agency. Their duties are to assess the effectiveness of employees and implement key performance goals, such as increased sales, better customer service, or the introduction of new products. Educational qualifications for this job vary, depending on the size of the company and how many branches are in your territory. An agency manager should have career experience in the industry as well as leadership skills, good verbal and written communication, and familiarity with their company and its offerings.

What are the key skills and qualifications needed to thrive as an agency manager?

To thrive as an Agency Manager, you need strong leadership, organizational, and business development skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and digital marketing platforms is typically required, along with relevant management certifications. Exceptional interpersonal skills, strategic thinking, and adaptability help Agency Managers lead teams and build client relationships. These competencies are crucial for driving agency growth, ensuring client satisfaction, and maintaining operational excellence.

How do agency managers typically balance client expectations with internal team capabilities?

Agency Managers often act as a bridge between clients and internal teams, ensuring that client goals are met while maintaining realistic timelines and workloads for staff. This involves clear communication, regular status meetings, and proactive problem-solving if challenges arise. Successful Agency Managers set expectations upfront and negotiate deliverables that align with both client needs and the agency's capacity, fostering positive relationships and sustainable project outcomes.

What is the difference between Agency Manager vs Insurance Agent?

AspectAgency Manager

Required CredentialsTypically managerial experience, industry knowledge, sometimes certifications
Work EnvironmentOversees agency operations, manages staff, strategic planning
Employer & Industry UsageInsurance agencies, financial services
Common Search & ComparisonFocuses on leadership, management, and agency oversight

The main difference between an Agency Manager and an Insurance Agent is that the Agency Manager oversees the entire agency's operations, staff, and strategy, while the Insurance Agent primarily sells insurance policies to clients. Agency Managers often have managerial experience and industry certifications, whereas Insurance Agents focus on sales and client service. Both roles are essential in the insurance industry, but they serve different functions within the agency structure.

What does an agency manager do?

An agency manager oversees the daily operations of an agency, manages staff, develops client relationships, and ensures that services meet organizational goals. They often handle staffing, budgeting, and compliance, requiring strong leadership and communication skills. The role may also involve strategic planning and performance monitoring.

What are the most commonly searched types of Agency jobs in Park Ridge, IL?

The most popular types of Agency jobs in Park Ridge, IL are:

What are popular job titles related to Agency Manager jobs in Park Ridge, IL?

For Agency Manager jobs in Park Ridge, IL, the most frequently searched job titles are:

What job categories do people searching Agency Manager jobs in Park Ridge, IL look for?

The top searched job categories for Agency Manager jobs in Park Ridge, IL are:

What cities near Park Ridge, IL are hiring for Agency Manager jobs?

Cities near Park Ridge, IL with the most Agency Manager job openings:

Infographic showing various Agency Manager job openings in Park Ridge, IL as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,345 per year, or $30.5 per hour.

Full-time

PTO

Posted 11 days ago


Job description

Home Services Supervisor

Supervises: Home Services Workers (Caregivers)
Reports to: Agency Manager

Summary

The Home Services Supervisor trains, evaluates, and supervises Home Services Workers in accordance with 77 Ill. Adm. Code Part 245 (including Sections 245.40 and 245.71(g)), ensuring workers are competent to perform assigned non-medical services safely and in compliance with agency policy and applicable regulations.

Benefits

Above-average pay, flexible schedule, paid time off and sick leave, paid training, and strong advancement and job security.

Responsibilities

Supervise and manage a team of Home Services Workers, including hiring-to-performance oversight: provide initial training and competency evaluations (before first assignment and as required thereafter), and confirm workers can safely perform permitted non-medical tasks, including ADLs.

Monitor performance, attendance, and punctuality through observation, feedback, and documentation review; identify and coordinate remedial training as needed.

Ensure workers follow each client's Plan of Care and comply with agency policy, Illinois Department on Aging standards, and state/federal regulations. Maintain confidentiality of client and agency information per HIPAA.

Investigate and document worker and client concerns; coordinate corrective action, coaching, and disciplinary documentation. Review missed visits, scheduling issues, documentation gaps, and complaints.

Assist with emergency staffing and call-offs. Participate in quality assurance audits, staff meetings, and mandatory training. Maintain records of client satisfaction surveys, in-home visits, employee evaluations, and in-service training where applicable.

Essential Duties

Operate standard office equipment and agency software (Outlook, WellSky, FranConnect, or similar) to manage referrals, documentation, and communication accurately and efficiently.

Must hold a valid driver's license, have a clean driving record and reliable transportation, and be able to travel to client and recruiting sites. Must be able to lift 40 lbs and move between stationary and active tasks for extended periods.

Education & Experience

Human services background or strong desire to help others; BA/BS a plus. Prior experience in home care, personal care, or homemaker services. Knowledge of EVV systems and caregiver documentation requirements.

Must meet one of the following:

Within the past 5 years, at least 2 years' experience in a home health, home services, home nursing agency, or facility-based healthcare setting, performing Part 245-permitted tasks (including ADL assistance).

OR currently employed in a supervisory/trainer role at a home services agency, with training received in the past year on Part 245-permitted tasks. Training must cover topics in Section 245.40(c)(4)(A)–(P) and be provided by a qualified (licensed/certified) individual.

Qualifications

Strong leadership, coaching, and conflict-resolution skills; excellent organizational, time-management, and written/verbal communication skills. Proficient in Microsoft Office. High emotional intelligence, empathy, and initiative; able to work independently, exercise judgment, and multitask in a fast-paced environment. Evening/weekend availability may be required.

This description reflects essential functions and may be changed or expanded at any time.