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Agency Manager Jobs in Decatur, GA (NOW HIRING)

ATLANTICUS

Collections Agency Manager

Atlanta, GA

The Role The Collections Vendor Manager will be responsible for oversight of strategic 1st Party Collections agencies. You will be responsible for overseeing the daily Collections operation and ...

Chubb

Agency Director

Atlanta, GA

The AD will manage and develop Agency Leaders (AL) in an assigned territory. The AD will also collaborate with ALs to support Agency Coordinators (AC) and Independent Agents (IA) to ensure each ...

Integritymarketing

Agency Sales Director

Atlanta, GA

Job Summary The Agency Sales Director (ASD) will provide sales leadership, direction and management oversight to Sales Directors (SD). The ASD is responsible for coordinating training activities for ...

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Agency Manager information

See Decatur, GA salary details

$36.1K

$62.9K

$81.5K

How much do agency manager jobs pay per year?

As of May 31, 2026, the average yearly pay for agency manager in Decatur, GA is $62,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $71,800.00 per year, depending on experience, location, and employer.

What Is an Agency Manager?

An agency manager oversees operations at individual branches of an insurance company or another type of agency. Their duties are to assess the effectiveness of employees and implement key performance goals, such as increased sales, better customer service, or the introduction of new products. Educational qualifications for this job vary, depending on the size of the company and how many branches are in your territory. An agency manager should have career experience in the industry as well as leadership skills, good verbal and written communication, and familiarity with their company and its offerings.

What are the key skills and qualifications needed to thrive as an Agency Manager, and why are they important?

To thrive as an Agency Manager, you need strong leadership, organizational, and business development skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and digital marketing platforms is typically required, along with relevant management certifications. Exceptional interpersonal skills, strategic thinking, and adaptability help Agency Managers lead teams and build client relationships. These competencies are crucial for driving agency growth, ensuring client satisfaction, and maintaining operational excellence.

How do Agency Managers typically balance client expectations with internal team capabilities?

Agency Managers often act as a bridge between clients and internal teams, ensuring that client goals are met while maintaining realistic timelines and workloads for staff. This involves clear communication, regular status meetings, and proactive problem-solving if challenges arise. Successful Agency Managers set expectations upfront and negotiate deliverables that align with both client needs and the agency's capacity, fostering positive relationships and sustainable project outcomes.

What are Agency Managers?

Agency Managers are professionals responsible for overseeing the operations, staff, and performance of an agency, such as in insurance, advertising, or recruitment. They ensure that the agency meets its business objectives by managing budgets, developing strategies, and fostering client relationships. Agency Managers also recruit, train, and supervise employees, and are often involved in business development and marketing efforts. Their role is crucial in driving the agency’s growth and maintaining its reputation.

What is the difference between Agency Manager vs Insurance Agent?

AspectAgency Manager

Required CredentialsTypically managerial experience, industry knowledge, sometimes certifications
Work EnvironmentOversees agency operations, manages staff, strategic planning
Employer & Industry UsageInsurance agencies, financial services
Common Search & ComparisonFocuses on leadership, management, and agency oversight

The main difference between an Agency Manager and an Insurance Agent is that the Agency Manager oversees the entire agency's operations, staff, and strategy, while the Insurance Agent primarily sells insurance policies to clients. Agency Managers often have managerial experience and industry certifications, whereas Insurance Agents focus on sales and client service. Both roles are essential in the insurance industry, but they serve different functions within the agency structure.

More about Agency Manager jobs
What are the most commonly searched types of Agency jobs in Decatur, GA? The most popular types of Agency jobs in Decatur, GA are:
What job categories do people searching Agency Manager jobs in Decatur, GA look for? The top searched job categories for Agency Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Agency Manager jobs? Cities near Decatur, GA with the most Agency Manager job openings:
Agency Manager jobs near you
Infographic showing various Agency Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,851 per year, or $30.2 per hour.
Collections Agency Manager

Collections Agency Manager

Atlanticus Holdings Corporation

Atlanta, GA • On-site

Other

Medical, Retirement, PTO

Posted 12 days ago

Job description

When you join Atlanticus, you become a member of a fast-growing, mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset, we encourage entrepreneurial thinking to empower our customers toward financial well-being.
Atlanticus™ technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare, private label credit and general-purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, digital marketing, and partnerships with third parties. Additionally, through our Auto Finance subsidiary, Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.
Office Locations
  • Atlanta, GA - Located in the Queen Building (King & Queen Towers, Sandy Springs), with easy access to I-285, GA-400, and a free shuttle to MARTA.
  • Wilmington, DE - Near the Riverfront, offering rich history, dining, entertainment, and shopping. With direct access to I-95, Amtrak, and SEPTA, employees enjoy flexible living options.

Work Culture
We foster a collaborative, innovative environment where everyone contributes to building something meaningful. You'll be empowered to lead, grow, and make an impact.
The Role
The Collections Vendor Manager will be responsible for oversight of strategic 1st Party Collections agencies. You will be responsible for overseeing the daily Collections operation and vendor performance. This critical role will build lasting relationships with our vendors and maximize agent and supplier performance to meet financial planning and performance expectations.
  • What a day looks like:
  • Structured engagement with vendor partner(s) to foster the achievement of key collection goals, roll rates, and additional KPIs
  • Achieve revenue/cost savings results while providing highest quality of service and customer-focused loss mitigation programs
  • Promote and strengthen a disciplined outsource service model to drive performance, quality and risk
  • Consult and collaborate with collection agency partners to drive agency and agent performance through detailed KPI monitoring, trend analysis, and performance coaching
  • Understand and comply with all applicable regulations (e.g, FDCPA, TCPA, UDAAP, state regulations) to be constantly audit ready
  • Provide actionable insights supported by facts
  • Maximize returns through the development and management of an agent incentive program that drives maximum return
  • Use data and performance analytics to assess dialing strategies and recommend enhancements that improve contact and collection rates
  • Own and oversee daily collector and agency MIS
  • Own and manage supplier scorecards and agency contracts
  • Actively participate in discussions around optimizing vendor capacity plans and optimizing operational expenses
  • Lead onsite assessments, when necessary, to evaluate vendor's results, capabilities and risk posture
  • Monitor complaint trends, call quality, and operational risk indicators across agency partner(s)
  • Travel required, including domestic and/or near/offshore locations at least 1-2 x per quarter

  • You're a great fit if you have:• 5+ years' experience in the lending/financial industry with direct experience managing collections and/or recovery agencies is a must; preferably in Credit Card product
  • BA/BS or equivalent work experience
  • High degree of accountability with attention to detail and a constant desire to improve performance and maximize returns
  • A bias for change and improvements; demonstrates the ability to challenge the status quo
  • Analytical, able to understand trends and drivers of performance and efficiency trends and opportunities
  • Strong organizational skills
  • Ability to prioritize tasks, make decisions and utilize resources with limited direction
  • Effective and persuasive communication skills and ability to present information in a clear and concise manner
  • Ability to work fast, sometimes across different departments and functional roles, with a high degree of accuracy, organization and detail
  • Keen sense of discretion and professionalism

Why You'll Love Working Here
This isn't just a job, it's a place to lead, grow, and thrive. If you believe in your skills and drive, we'll provide the resources and support to help you succeed.
Benefits include:
  • Generous PTO and holiday schedule
  • 401(k) with company match
  • Employee stock purchase plan
  • Ongoing training (lunch & learns, financial and health webinars)
  • Team volunteer outings

Atlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, veteran status, disability, or other protected status.

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