Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area.
This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours.
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Required Coverageย โข Monday โ Friday: 8:00 AM โ 7:00 PM (Eastern Time)
ย โข Saturday: 8:00 AM โ 1:30 PM (Eastern Time)
Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time.
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Required Qualifications (Non-Negotiable)ย โข Agency must provide bilingual English & Spanish-speaking virtual assistants
ย โข Strong verbal communication skills
ย โข Experience in healthcare, medical scheduling, or chiropractic offices preferred
ย โข Ability to handle high call volumes professionally
ย โข Familiarity with HIPAA-compliant communication practices
ย โข Experience using EHR systems (ChiroTouch preferred; training provided)
ย โข Ability to generate daily/weekly activity reports
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Scope of ResponsibilitiesAgency-provided VAs will be responsible for:
ย โข Answering inbound calls for multiple clinic locations
ย โข Scheduling patients (health insurance, personal injury, cash patients)
ย โข Understanding deductibles and copays (training provided)
ย โข Managing and updating appointment calendars
ย โข Calling patients from โfloating listsโ to schedule appointments
ย โข Responding to text messages
ย โข Communicating urgent updates to clinic offices (e.g., late arrivals)
ย โข Documenting all communication accurately in ChiroTouch
ย โข Providing regular reporting on:
ย โข Calls handled
ย โข Appointments scheduled
ย โข Follow-up outcomes
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What Weโre Looking For in an Agency Partnerย โข Structured staffing and backup coverage
ย โข Consistent quality control processes
ย โข Clear management structure
ย โข Ongoing communication with clinic leadership
ย โข Scalable support as we grow
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To ApplyPlease provide:
ย โข Agency overview
ย โข Location(s) of staff
ย โข Experience in healthcare support
ย โข Pricing structure (hourly or monthly retainer)
ย โข Staffing model (dedicated VA vs pooled team)
ย โข References (if available)
This is a remote position.