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Afternoon Virtual Call Center Jobs (NOW HIRING)

Hendall

Call Center Specialist

El Paso, TX

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Remote/virtual work is prohibited. * As part of a 24x7x365 essential operation, this position may ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

... virtual, and hands-on training for new hires and current employees. · Facilitate onboarding ... a call center, customer service, operations, or related environment. · 1+ year in training ...

648 Connect

Call Center Tech

Du Bois, PA · On-site

$18 - $20/hr

Join Our Team as a Call Center Tech at 648 Connect! Are you ready to kickstart your career in a ... Provide top-notch support through email, chat, or virtual platforms. * Team Collaboration : Support ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

Southern National Roofing

Call Center Agent

Charlotte, NC · On-site

$35K - $60K/yr

Description Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to ... Ability to work full-time, 40 hours per week, morning, afternoon and evening shifts available ...

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

... virtual administrative execution (the "back-office that talks to members"). This role serves as an ... The Call Center Support Specialist acts as a primary point of contact for members, providers, and ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum ... Call center experience Nice to have 0

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... This role is accountable for front-line call handling and virtual administrative execution (the ...

OncoHealth

Call Center Supervisor

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types. About the Role The Call Center ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in-person, and phone meetings between business owners and sales team members Outbound cold calling approximately 200 numbers daily in the call center from the call list Other duties as ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...

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Afternoon Virtual Call Center information

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How much do afternoon virtual call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for afternoon virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is an afternoon virtual call center?

An Afternoon Virtual Call Center job involves working remotely to handle inbound or outbound calls for a company, typically during afternoon hours. Employees may assist customers with questions, process orders, provide technical support, or conduct surveys. These roles are often customer service-focused and require good communication skills, a quiet workspace, and reliable internet access. The virtual aspect means you can work from home or any location with the necessary equipment. This job is ideal for those seeking flexible, part-time hours in the afternoon.

What skills and qualifications are needed to work in an afternoon virtual call center?

To thrive as an Afternoon Virtual Call Center Representative, you need strong verbal communication, active listening skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and standard office applications is typically required. Patience, resilience, and the ability to stay organized while multitasking are standout soft skills in this role. These skills ensure effective customer interactions, efficient problem-solving, and consistent service quality during high-volume shifts.

What are common challenges faced by agents working in an afternoon virtual call center shift, and how can they be addressed?

Agents working afternoon shifts in a virtual call center often encounter peak call volumes, which can lead to increased pressure and multitasking. Balancing high demand with maintaining quality customer service is a typical challenge. To address this, it helps to develop strong time management skills, use available call center software efficiently, and communicate proactively with supervisors and team members for support. Regular check-ins and scheduled breaks are also important to manage stress and maintain productivity throughout the shift.

What is the difference between Afternoon Virtual Call Center vs Customer Service Representative?

AspectAfternoon Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based, flexible hoursOffice or remote, standard hours
Required SkillsCommunication, tech proficiency, customer supportCommunication, problem-solving, product knowledge
CertificationsNone typically required; training providedNone typically required; training provided
Industry UsageCommon in call centers, telecommuting rolesCustomer service across various industries

The Afternoon Virtual Call Center and Customer Service Representative roles both focus on customer support, often requiring similar skills and training. The main difference lies in the work setting and hours: the virtual call center offers flexible, remote work primarily in the afternoons, while customer service reps may work in-office or remotely during standard hours. Both roles are essential in customer support industries and often overlap in job functions.

What cities are hiring for Afternoon Virtual Call Center jobs?

Cities with the most Afternoon Virtual Call Center job openings:

What are the most commonly searched types of Virtual Call Center jobs?

The most popular types of Virtual Call Center jobs are:

What states have the most Afternoon Virtual Call Center jobs?

States with the most job openings for Afternoon Virtual Call Center jobs include:

Afternoon Virtual Call Center jobs near you

Call Center Specialist

Hendall

El Paso, TX

$18/hr

Full-time

Re-posted 25 days ago

Job description

OVERVIEW

Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.

This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. Candidates must be available to work in either El Paso, TX or Rockville, MD.

DUTIES

  • Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
  • Communicate effectively in English and Spanish
  • Maintain professional judgment, especially during crisis calls
  • Respond to calls promptly
  • Manage and de-escalate calls from individuals in crisis
  • Triage calls for appropriate responses, referrals, and documentation
  • Provide case management/referral services
  • Apply quality standards to all calls and meet program deadlines
  • Work with stakeholders, including legal service providers and court officials
  • Assess changes affecting child safety and make referrals to officials
  • Follow protocols and policies in call handling including post-call documentation

MINIMUM QUALIFICATIONS

  • Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
  • At least 1 year of child welfare experience.
  • Bilingual in English and Spanish.
  • Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
  • Comfortable learning new systems and working with case management software.
  • Exceptional verbal and written communication skills.
  • Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.

PREFERRED QUALIFICATIONS

  • Prior call center experience, especially in behavioral health or child/family services.
  • Familiarity with Federal government programs that support UAC.
  • Working knowledge of trauma-informed care principles and best practices in crisis intervention.

ADDITIONAL INFORMATION

  • This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. Remote/virtual work is prohibited.
  • As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.
  • A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.
  • U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance

Salary Range: $18.00 per hour plus $5.09/hour health and welfare benefit

For a complete listing of benefits, please visit our careers page at www.hendall.com/careers

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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