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Afternoon Customer Service Representative Jobs in Romeoville, IL

King Heating Cooling and Plumbing

Be Seen First

Customer Service Representative CSR

Tinley Park, IL · On-site

$16 - $20/hr

Due to rapid growth, we are looking to add a top of the line Customer Service Representative to our team. You will be responsible for helping customers by providing product and service information ...

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All JobsAfternoon Customer Service Representative JobsAfternoon Customer Service Representative Jobs in Romeoville, IL

Afternoon Customer Service Representative information

See Romeoville, IL salary details

$10

$19

$27

How much do afternoon customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for afternoon customer service representative in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What does an afternoon customer service representative do?

An Afternoon Customer Service Representative assists customers with their inquiries, complaints, or service requests during afternoon shifts, typically from midday to early evening. They handle phone calls, emails, or in-person interactions, provide information about products or services, and resolve issues to ensure customer satisfaction. These representatives may also process orders, update customer records, and escalate complex problems to supervisors when necessary. Their role is crucial for businesses that offer extended or after-hours support to meet customer needs.

What are the key skills and qualifications needed to thrive as an afternoon customer service representative?

To thrive as an Afternoon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and handling challenging interactions. These competencies ensure efficient issue resolution, customer satisfaction, and effective service during high-traffic afternoon hours.

What are the typical challenges faced by afternoon customer service representatives, and how can they be managed effectively?

Afternoon Customer Service Representatives often handle a higher volume of inquiries as customer traffic can peak during these hours. This may lead to managing multiple requests simultaneously and addressing issues that have escalated throughout the day. Staying organized, remaining calm under pressure, and utilizing available support tools can help manage these challenges effectively. Additionally, strong communication with team members during shift transitions ensures a smooth handover and continuity in customer support.

What are the most commonly searched types of Customer Service Representative jobs in Romeoville, IL?

The most popular types of Customer Service Representative jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Afternoon Customer Service Representative jobs?

Cities near Romeoville, IL with the most Afternoon Customer Service Representative job openings:

Afternoon Customer Service Representative jobs near you

Customer Service Representative

Integrity Trade Services

Naperville, IL • On-site

$60K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Customer Service Representative - $60k-$65k/annually DOE!


This position is a direct hire opportunity!


Integrity Trade Services is hiring a Customer Service Representative for our food manufacturing client to start immediately at $60k-$65k/annually DOE! Receive comprehensive benefits through our client upon hire!


Responsibilities:

The Customer Service Representative is a vital contributor to customer fulfillment, operational efficiency, and supply chain alignment within a high-volume manufacturing setting. This role oversees the entire customer order process, ensuring precise order entry, proactive communication, and timely delivery.


Acting as a primary connection between customers and internal departments — including Production, Supply Chain, Logistics, Sales, Finance, Quality, Shipping, and Warehouse Operations — this position ensures smooth coordination and a consistently high level of customer satisfaction.


The ideal candidate is highly detail-focused, forward-thinking, and solution-oriented, with strong communication, analytical, and organizational capabilities. Success in this position requires the ability to juggle multiple priorities, anticipate potential challenges, resolve issues efficiently, and perform effectively in a fast-moving, team-driven environment.

  • Oversee the complete customer order lifecycle from initial receipt through final shipment confirmation, maintaining a high level of accuracy and responsiveness.
  • Review and confirm order details, including pricing, freight terms, status updates, and issue resolution to ensure seamless execution.
  • Take ownership of customer commitments by proactively identifying and addressing fulfillment risks before they impact delivery timelines.
  • Monitor and prioritize open orders daily to ensure alignment between customer expectations and operational capabilities.
  • Act as the main point of contact for customer inquiries, order updates, and issue resolution.
  • Foster strong customer relationships through timely communication and consistent operational performance.
  • Function as a central liaison between Sales, Production, Supply Chain, Purchasing, Logistics, Quality, Shipping, and Warehouse teams.
  • Promote alignment, clear communication, and coordinated execution across departments to meet customer expectations accurately and on schedule.
  • Collaborate with internal stakeholders to quickly resolve supply challenges, scheduling conflicts, inventory gaps, and shipping issues.
  • Track inventory levels and customer demand patterns to support proactive planning and fulfillment strategies.
  • Coordinate shipment readiness and carrier scheduling to meet delivery commitments and operational goals.
  • Provide a high standard of customer service through prompt communication, responsiveness, and professional issue handling.
  • Investigate and resolve order discrepancies, delays, damages, returns, and other customer concerns thoroughly and efficiently.
  • Establish trust and credibility with both internal teams and external customers through accountability, dependability, and follow-through.
  • Identify opportunities for process improvements that enhance efficiency, minimize errors, and elevate customer satisfaction.
  • Support a culture centered on accountability, continuous improvement, and operational excellence.
  • Contribute to OTIF (On-Time In-Full) performance through proactive order tracking, timely escalation, and effective cross-functional coordination.


Location: Naperville, IL


Schedule/Shift Details: First Shift

  • Overtime as needed.


Qualifications:

  • Minimum of 3 years of experience in order management, customer operations, supply chain, logistics, or a manufacturing environment.
  • Hands-on experience with ERP systems required; familiarity with Plex and EDI is strongly preferred.
  • Strong organizational abilities with the capacity to manage multiple priorities in a fast-paced setting.
  • Excellent communication, problem-solving, and cross-functional collaboration skills.
  • High attention to detail, strong follow-through, and a sense of urgency.
  • Proficiency in Microsoft Excel and reporting tools is preferred.
  • Solid knowledge of supply chain processes, inventory control, and order fulfillment.


Benefits:

  • Comprehensive Benefits Package including: Medical, Dental, Vision, FSA/HSA, Life and AD&D insurance, Short-term Disability, Long-term Disability, Supplemental Life and AD&D Insurance, 401(k) matching, Accident Insurance, Critical Illness Insurance, Employee Assistance Program, Gym Membership Reimbursement, Paid Time Off, Paid Holidays.

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