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Afternoon Customer Service Representative Jobs in Indiana

US630

Customer Service Representative

Franklin, IN · On-site

$17 - $23/hr

Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work, collaboration, humanity, fun, and laughter * Career path development More than anything, we're looking for ...

Q5 Connections

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Evansville, Indiana, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

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Afternoon Customer Service Representative information

What does an afternoon customer service representative do?

An Afternoon Customer Service Representative assists customers with their inquiries, complaints, or service requests during afternoon shifts, typically from midday to early evening. They handle phone calls, emails, or in-person interactions, provide information about products or services, and resolve issues to ensure customer satisfaction. These representatives may also process orders, update customer records, and escalate complex problems to supervisors when necessary. Their role is crucial for businesses that offer extended or after-hours support to meet customer needs.

What are the key skills and qualifications needed to thrive as an afternoon customer service representative?

To thrive as an Afternoon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and handling challenging interactions. These competencies ensure efficient issue resolution, customer satisfaction, and effective service during high-traffic afternoon hours.

What are the typical challenges faced by afternoon customer service representatives, and how can they be managed effectively?

Afternoon Customer Service Representatives often handle a higher volume of inquiries as customer traffic can peak during these hours. This may lead to managing multiple requests simultaneously and addressing issues that have escalated throughout the day. Staying organized, remaining calm under pressure, and utilizing available support tools can help manage these challenges effectively. Additionally, strong communication with team members during shift transitions ensures a smooth handover and continuity in customer support.

What are the most commonly searched types of Customer Service Representative jobs in Indiana?

The most popular types of Customer Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Afternoon Customer Service Representative jobs?

Cities in Indiana with the most Afternoon Customer Service Representative job openings:

Afternoon Customer Service Representative jobs near you

Customer Service Representative / CSR

Summers Plumbing Heating & Cooling

Greenfield, IN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Key responsibilities

  • Answer incoming client phone calls promptly and make outbound calls as needed.

  • Provide customer service by ensuring clients are satisfied and well-informed.

  • Complete various tasks as assigned to support smooth daily operations.

Summers Plumbing Heating & Cooling rating

7.2

Company rating: 7.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

151st of 283 rated repair and maintenance companies

Job description

Summers Plumbing Heating & Cooling out of Greenfield, IN is recruiting a full-time experienced Customer Service Representative / CSR who can easily provide an out-of-this-world customer service experience in a fast-paced environment. Do you have exceptional communication skills? Can you do whatever it takes to make our customers happy? If yes, keep reading!

This position must be available to work shifts from 7 am - 5 pm. Pay for the position starts at $17/hour and up depending on experience. You will enjoy stellar benefits that include health insurance, vision, dental, life insurance, and a company-matched 401(k) plan! We also have fun trips, monthly company-sponsored activities, and a great team atmosphere! If this is the opportunity for you, apply now!


ABOUT SUMMERS OF GREENFIELD

Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!

Our team members are a vital part of a growing company, and they have true leaders
who appreciate their team members, which allows our company to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!


A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR

You arrive each day ready to ensure that our clients are heard and receive the best customer service possible, as a Customer Service Representative / CSR. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is to answer incoming client phone calls by the third ring and as well as make outbound calls. Besides providing customer service, you complete various other tasks as assigned. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!


QUALIFICATIONS

  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus!)
  • Strong verbal communication skills

Are you a talented multitasker who can sound professional yet helpful on the phone? Are you detail-oriented, outgoing, organized, and friendly? Are you a self-motivated and adaptable individual who can work independently? If so, you're the Customer Service Representative / CSR that we've been searching for!


ARE YOU READY TO JOIN OUR TEAM?

Are you a team player who is looking for a solid team to join? If yes, complete our initial 3-minute, mobile-friendly application so that we can review your information. We can't wait to meet you!


Location: 46140

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