Affiliate Operations Manager Jobs in Virginia (NOW HIRING)

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

The Executive Director, Enterprise Program Initiatives (ED-EPI) leads and oversees WorkSource Inc., including daily operations, community representation, and supervision of the local management team. The role partners with corporate departments to advance WorkSource's strategic, financial, and operational objectives while ensuring full compliance with contractual and accreditation requirements. The ED-EPI also helps align ServiceSource and affiliates enterprise strategy by leading sustainable program development initiatives, rehabilitation service diversification, and partnering with the Chief Program Officer (CPO) to achieve five-year strategic plan growth priorities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Lead and provide executive oversight for all rehabilitation, administration, financial, compliance, and operational functions for WorkSource (WS), ensuring programs contribute positively to the organization as a best-in-class rehabilitation provider, achieve outcome targets, and maintain a sustainable and growing business.
• Engage with disability provider associations and act as a community liaison to cultivate donor relationships, advocacy efforts, funders, strategic partners, and potential affiliates to strengthen the organization’s reputation, market presence, and stakeholder relationships.
• Identify and support the development of program/business models that can be replicated across affiliates and new markets.
• Lead or co-lead affiliate program development initiatives, including new service lines, pilots, and market expansion with a focus on Home and Community Based Services (behavioral health and healthcare initiatives).
• Partner with the Chief Program Officer and Program Development team to strengthen infrastructure and affiliation/acquisition processes that support program diversification and growth aligned with SSI's five-year strategic impact goals for employment, independence, and community participation.
• Additional Responsibilities Partner with WorkSource rehabilitation and financial staff to prepare, recommend, and manage annual operating budgets and implement key program performance metrics to ensure programs are sustainable.
• Lead the WorkSource rehabilitation team to ensure effective implementation and fulfillment of AbilityOne program participant support functions and compliance requirements.
• Oversee the affiliate WorkSource's CARF accreditation process, collaborating with rehabilitation teams to secure three-year accreditation status.
• Coordinate all personnel activities with Corporate Human Resources to ensure that affiliate operations adhere to established corporate personnel policies.
• Support PD staff in preparing and responding to Requests for Proposals (RFPs).
• Coordinate pricing, budgeting, and contract-related activities with the Finance Department and Chief Program Officer.
• Ensure compliance with applicable legal and regulatory safety requirements, as well as program participant laws and regulations.
• Develop, propose, and implement annual organizational goals during the strategic planning process.
• Coordinate the Enterprise Risk Management program alongside the Risk and Compliance Department; prepare quarterly reports and participate in quarterly compliance meetings.
• Oversee the local technology interface with corporate offices, recommending and supporting technology enhancements to improve operational and service efficiency.
• Prepare and summarize monthly operations reports for WS and SSI Enterprise Initiatives to the Chief Program Officer (CPO).
• Perform other responsibilities as assigned.

Bachelor's degree in a related human service/rehabilitation field required (e.g., health administration, public health, counseling, vocational rehabilitation, disability, therapy). Master's degree in a related human service/rehabilitation field from an accredited institution preferred. Proven track record of securing and implementing sustainable rehabilitation services. Minimum ten (10) years' senior management experience required in a disability and/or human service field, from an accredited college or university. Active fundraising experience and previous experience establishing relationships with individuals and organizations of influence preferred. Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Must be able to work well with people internally and externally at all levels of the organization. Excellent written and oral/verbal communication skills. Strong financial management skills, including budget oversight and analysis. Strong public speaking ability. Solid organizational skills including planning, delegating, program development and task facilitation. High level strategic thinking and planning. Ability to envision and convey the organization's mission and strategic future to the staff, board and donors.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia.

ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia.

Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services.

Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.