A typical day for an Aetna One Advocate involves assisting members with their health and benefits inquiries by phone, email, or chat, reviewing claims, and helping coordinate care services like referrals and authorizations. You’ll work closely with nurses, case managers, and other healthcare professionals to resolve complex cases and ensure seamless support for members. Advocates also proactively reach out to provide information, resources, and education to members to improve their overall healthcare experience. The role is highly collaborative and fast-paced, with individual performance goals and opportunities for ongoing training and advancement within Aetna and CVS Health.