1

Aetna One Advocate Jobs (NOW HIRING)

Join us and be part of something bigger - helping to simplify health care one person, one family ... Actively listen and be an advocate for customers, understand their needs and provide guidance and ...

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

Join us and be part of something bigger - helping to simplify health care one person, one family ... Actively listen and be an advocate for customers, understand their needs and provide guidance and ...

$45 - $90/hr

Advocate for clients' rights and access to resources within the community, including mental health ... Prefer candidates who are already credentialed with BCBS NC, Aetna, Cigna, UHC, and Medicaid. Must ...

$45 - $90/hr

Advocate for clients' rights and access to resources within the community, including mental health ... Prefer candidates who are already credentialed with BCBS NC, Aetna, Cigna, UHC, and Medicaid. Must ...

next page

Showing results 1-20

Aetna One Advocate information

See salary details

$11

$21

$32

How much do aetna one advocate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for aetna one advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Aetna One Advocate?

To thrive as an Aetna One Advocate, you need a strong background in customer service, healthcare navigation, and knowledge of medical terminology, typically supported by a high school diploma or equivalent experience in health insurance or care management. Familiarity with CRM systems, healthcare benefit platforms, and secure messaging tools is often required. Outstanding soft skills such as empathy, active listening, and problem-solving set top candidates apart in this role. These competencies are essential for effectively guiding members through complex health benefits and ensuring excellent member satisfaction.

What does an Aetna One Advocate do?

A typical day for an Aetna One Advocate involves assisting members with their health and benefits inquiries by phone, email, or chat, reviewing claims, and helping coordinate care services like referrals and authorizations. You’ll work closely with nurses, case managers, and other healthcare professionals to resolve complex cases and ensure seamless support for members. Advocates also proactively reach out to provide information, resources, and education to members to improve their overall healthcare experience. The role is highly collaborative and fast-paced, with individual performance goals and opportunities for ongoing training and advancement within Aetna and CVS Health.

Does Aetna offer remote positions?

Aetna One Advocate positions are often available as remote roles, allowing employees to work from home depending on the specific job requirements and company policies. These roles typically require strong communication skills and familiarity with healthcare systems, with some positions offering flexible schedules. Candidates should review individual job postings for remote work options and eligibility criteria.

What is an Aetna One Advocate?

An Aetna One Advocate is a customer service role within Aetna that provides personalized support to members. Advocates help with healthcare benefits, claims, billing, and finding providers while also offering guidance on wellness programs and cost-saving opportunities. The role involves proactive outreach and building relationships with members to improve their healthcare experience. Advocates work closely with various departments to resolve complex issues efficiently. Strong communication and problem-solving skills are essential for success in this position.

More about Aetna One Advocate jobs
Infographic showing various Aetna One Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Workers Compensation RN Field Case Manager Registered Nurse SPANISH

Aetna

Dallas, TX

$77K - $97K/yr

Full-time

Medical, Retirement

Re-posted 25 days ago


Job description

Company Description

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. Excellent benefits package, including 401k, tuition, licensure and certification reimbursement. We promote healthy & wellness lifestyles and offer specialty programs here at Aetna.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Job Description

Job Description :

JOIN OUR GROWING TEAM

Do you want to make a difference as a Field Case Manager in your local community?

Let us show you how you can expand your professional experience as a CCM, CRRN, COHN, and CDMS.

We are seeking self-motivated,energetic, detail oriented, highly organized, tech-savvy Registered Nurses to join our Workers' Compensation Field Case Management team. This opportunity offers a competitive salary, full benefits, and a performance-based bonus paid out on a monthly or quarterly basis. Our organization promotes autonomy through a Monday-Friday working schedule, paid holidays, and flexibility as you coordinate the care of your members.

POSITION SUMMARY
The field case manager position includes traveling to different clinical and non-clinical settings in order to meet with patients and health care providers to determine work status, current treatment plan, and projected MMI. This position also includes being available to injured worker to advise on medical issues that may arise and be advocate as needed

Qualifications

BACKGROUND/EXPERIENCE:
3+ years case management experience.
5 years clinical practice experience.
Ability to travel within a designated geographic area for in-person case management activities
Bilingual preferred
Knowledge of laws and regulations governing delivery of rehabilitation services.
Job-specific technical knowledge, (e.g., knowledge of workers compensation and disability industry for workers compensation case managers or case management).
Excellent analytical and problem solving skills
Effective communications, organizational, and interpersonal skills.
Ability to work independently (may require working from home).
Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
Effective computer skills including navigating multiple systems and keyboarding
EDUCATION
The minimum level of education desired for candidates in this position is a Associate's degree or equivalent experience.
LICENSES 
Nursing/Board of Nursing is required, active and unrestricted for the state of Texas


One of the following certifications is required:
CCM
CRRNCDMS

COHN
FUNCTIONAL EXPERIENCES
Functional - Nursing/Case Management/1-3 Years
Functional - Nursing/Case Management/
TECHNOLOGY EXPERIENCES
Technical - Computer Operations

Additional Information

ADDITIONAL JOB INFORMATION
Work Autonomously
No Weekend of Holiday
Meet top doctors of their specialty and learn from them directly
Earn CEU free by attending free seminars and in house training
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
 

As a Workers' Compensation Field Case Manager, you will be offered:

  • Autonomy
  • Productivity incentives
  • Monday-Friday schedule
  • Reimbursement for mileage, tolls, parking, licensure and certification

Laptop, iPhone & printer/fax/scanner all in one.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.


aetna logo

About aetna

Sourced by ZipRecruiter

Industry

Insurance services, fitness and sports centers and clean energy semiconductors manufacturing

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Social media