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Adt Monitoring Jobs (NOW HIRING)

ADT

Inbound Monitoring Representative

Irving, TX · Hybrid

$17/hr

As our customers' first point of contact, you will be the friendly voice of ADT, providing an ... A day in the life of a Customer Service Inbound Monitoring Representative can look like:

ADT

Inbound Monitoring Representative

Knoxville, TN · Hybrid

$17/hr

As our customers' first point of contact, you will be the friendly voice of ADT, providing an ... A day in the life of a Customer Service Inbound Monitoring Representative can look like:

ADT

Inbound Monitoring Representative

Irving, TX · On-site

$17/hr

As our customers' first point of contact, you will be the friendly voice of ADT, providing an ... A day in the life of a Customer Service Inbound Monitoring Representative can look like:

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

As our customers' first point of contact, you will be the friendly voice of ADT, providing an ... A day in the life of a Customer Service Inbound Monitoring Representative can look like:

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How much do adt monitoring jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for adt monitoring in the United States is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.73 per hour, depending on experience, location, and employer.

What is an ADT Monitoring job?

An ADT Monitoring job involves overseeing security alarm systems and responding to alerts from homes and businesses. Employees in this role monitor alarms, verify incidents, and contact emergency services if necessary. They must stay calm under pressure and follow protocols to ensure customer safety. Strong communication and problem-solving skills are essential.

What are the typical challenges faced in an ADT Monitoring position?

ADT Monitoring professionals often deal with high-pressure situations where quick decision-making is critical, especially during potential emergencies or false alarms. Managing multiple alarm signals, prioritizing responses, and maintaining clear communication with clients and emergency services can be challenging during peak periods. The role typically requires a high level of vigilance throughout shifts and the capability to maintain composure in stressful scenarios. Effective teamwork and clear protocols are essential in supporting individuals to succeed in this environment.

What are the key skills and qualifications needed to thrive in the Adt Monitoring position, and why are they important?

To thrive in an ADT Monitoring role, you need strong attention to detail, situational awareness, and a high school diploma or equivalent. Familiarity with security monitoring software, alarm panels, and communication systems is often required, and some employers may seek certifications in alarm monitoring or security operations. Excellent communication skills, problem-solving abilities, and the ability to remain calm under pressure distinguish top performers. These skills are essential for accurately assessing emergency situations, efficiently coordinating responses, and ensuring customer safety.

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Adt Monitoring jobs near you
Infographic showing various Adt Monitoring job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 5% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $52,454 per year, or $25.2 per hour.
Director of Product Management, Monitoring Platforms

Director of Product Management, Monitoring Platforms

ADT

Boca Raton, FL • On-site

$220K - $230K/yr

Full-time

Posted 4 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

33rd of 101 rated security

Job description

Job Description
Summary:
ADT is seeking a Director of Product Management, Monitoring Platforms to lead the development and evolution of our Monitoring platform, which facilitates and enables ADT response to burglar, fire, panic, and other critical alarms in real time. This role is responsible for ensuring the platform delivers reliable, rapid, and compliant alarm handling to protect customers and property when every second counts.
Duties and Responsibilities:
Product Strategy & Innovation
  • Define and execute product strategy for ADT's monitoring platform, focusing on reliability, speed, and operational excellence
  • Identify and prioritize enhancements that improve alarm detection, response workflows, and agent effectiveness.
  • Translate urgent operational needs and regulatory changes into actionable product direction and measurable outcomes.

Roadmap & Prioritization
  • Lead development and ongoing refinement of a prioritized product roadmap aligned to business objectives
  • Establish clear ownership and accountability across product initiatives
  • Partner with leadership to align on strategic priorities and sequencing of initiatives
  • Balance near-term delivery needs with long-term platform improvements

Cross-Functional Leadership
  • Collaborate closely with Engineering, Operations, Marketing, Customer Ops and Analytics teams to deliver high-impact solutions
  • Drive alignment across stakeholders and resolve ambiguity in roles, responsibilities, and execution paths
  • Serve as the central point of coordination for emerging technology initiatives

Product Development & Delivery
  • Define product requirements, user journeys, and success metrics
  • Lead the end-to-end product lifecycle: ideation, validation, development, launch, and iteration
  • Ensure solutions are scalable, reliable, and aligned with customer and operational needs

Experimentation & Growth
  • Design and execute experiments (e.g., pilots, A/B testing) to validate new concepts and workflow improvements
  • Define and track key performance indicators tied to incident response, platform reliability, and business impact.
  • Build repeatable frameworks for scaling successful initiatives

Minimum Qualifications:
  • 7-10+ years of Product Management experience in technology-driven environments
  • Proven ability to lead 0→1 product development or new capability incubation
  • 7+ experience managing product roadmaps and prioritizing competing initiatives
  • 7+ years experience working cross-functionally with Engineering, Design, and Business stakeholders
  • Demonstrated track record of delivering measurable business outcomes (growth, adoption, revenue)
  • Strong analytical and problem-solving skills with a data-driven approach to decision making
  • Ability to operate effectively in ambiguous and fast-paced environments
  • Excellent communication and stakeholder management skills

Preferred Qualifications:
AI / Machine Learning
  • Experience working on or delivering AI/ML-powered products or features
  • Understanding of concepts such as:
    • Predictive modeling
    • Computer vision or sensor-based intelligence
    • Large language models (LLMs) and automation workflows
  • Experience defining AI-driven product use cases and evaluating model performance
  • Familiarity with experimentation frameworks for AI-driven capabilities

Additional Preferred Experience
  • Experience with platform or infrastructure products
  • Background in consumer technology, SaaS, or subscription-based business models
  • Experience with automation software for central station/alarm monitoring, or other critical industry/call center event handling interfaces preferred
  • Experience with alarm monitoring, central station, or incident management platforms
  • Background in security, life safety, or adjacent industries
  • Experience with automation software for alarm monitoring or call center event handling
  • Familiarity with compliance frameworks and regulatory requirements for alarm response
  • Experience with experimentation and growth frameworks (e.g., A/B testing, workflow optimization)

Travel:
  • Position to be based out of Irving, TX or Boca Raton, FL. Travel to either location, 25%

What ADT employees say

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Hours and flexibility

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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