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Ace Rent A Car Jobs in Indiana (NOW HIRING)

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Sixt Rent a Car - Indianapolis International Airport Schedule: 2 PM - 10 PM, Sunday through Thursday Pay: $17/hour About the Role: Sixt Rent a Car, part of the Tom Wood Group, is looking for a ...

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Sixt Rent a Car - Indianapolis International Airport Schedule: 2 PM - 10 PM, Sunday through Thursday Pay: $17/hour About the Role: Sixt Rent a Car, part of the Tom Wood Group, is looking for a ...

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Ace Rent A Car information

What is Ace Rent A Car?

Ace Rent A Car is an international car rental company that provides a variety of vehicles for short-term and long-term rental needs. Founded in 1966, Ace operates through a network of independently owned and operated locations around the world. The company offers competitive pricing, a wide selection of vehicles, and loyalty rewards programs. Customers can book vehicles online or at physical locations, making it a convenient choice for travelers and local renters alike.

What are the key skills and qualifications needed to thrive as a car rental agent at Ace Rent A Car?

To thrive as a Car Rental Agent at Ace Rent A Car, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and a professional demeanor help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficient transactions, and smooth daily operations in a fast-paced rental environment.

What are some common challenges faced by customer service agents at Ace Rent A Car, and how can these be managed effectively?

Customer service agents at Ace Rent A Car often encounter challenges such as managing high customer volumes during peak travel periods, handling difficult customer situations, and navigating booking or vehicle availability issues. To manage these effectively, agents are trained to stay organized, communicate clearly, and remain calm under pressure. Leveraging support from teammates and using company systems efficiently also helps to resolve issues quickly and maintain customer satisfaction. Continuous training and feedback from supervisors further support agents in overcoming these challenges.

What is the difference between Ace Rent A Car vs Car Rental Agent?

AspectAce Rent A CarCar Rental Agent
Required CredentialsDriver's license, customer service skillsDriver's license, customer service skills
Work EnvironmentRental locations, customer-facingRental counters, customer service desks
Industry UsageCar rental companies, travel industryRental companies, travel agencies

Both roles involve customer service and require a valid driver's license. Ace Rent A Car is a specific car rental company, while a Car Rental Agent is a job title for employees working at rental locations. The main difference is that Ace Rent A Car is a brand, whereas Car Rental Agent describes a position within various rental companies. Understanding this distinction helps job seekers target the right opportunities within the car rental industry.

What are popular job titles related to Ace Rent A Car jobs in Indiana?

For Ace Rent A Car jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ace Rent A Car jobs in Indiana look for?

The top searched job categories for Ace Rent A Car jobs in Indiana are:

What cities in Indiana are hiring for Ace Rent A Car jobs?

Cities in Indiana with the most Ace Rent A Car job openings:

Ace Rent A Car jobs near you
Infographic showing various Ace Rent A Car job openings in Indiana as of August 2026, with employment types broken down into 46% Full Time, 50% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Experience Specialist

Indianapolis, IN • On-site

Ace Rent A Car Reservations Inc
See more jobs at Ace Rent A Car Reservations Incexternal

$41K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary
The Customer Care Specialists of ACE Rent A Car Reservations, Inc. are responsible for working with locations and customers to review and resolve service issues, complete the daily processing and resolution of the customer survey responses and incidents in a timely manner, and work with various consumer contacts (BBB, Yelp.com, Consumer A airs, etc.) and booking channel partners to ensure the ACE-brand reputation is consistent and professional when pertaining to customer service. Specialists will also work closely with the Customer Experience
Manager and Contact Center to continually improve the overall experience for the customer.

Minimum Qualifications
• Experience in travel & hospitality preferred
• Minimum of two years in a customer service-related fi eld
• Able to apply critical and out-of-the-box thinking to solve problems in a fastpaced environment
• Able to communicate e ciently and professionally to provide a quick, satisfactory solution for ACE customer needs
• Bi-lingual preferred

Key Responsibilities
• Take inbound Customer Care and Contact Center calls and work with the customer and our locations to resolve any and all issues
• Monitor the Customer Care email and Social Media pages to ensure customer comments, messages, and requests are reviewed and responded to in a professional throughout each day
• Works to ensure all customer surveys and incidents are reviewed and responded to in 24 hours and resolved within 72 hours from the date received with mutual satisfaction
• Works with the Customer Experience Manager to reduce incidents experienced throughout the ACE Rent A Car booking process based on data gathered from various customer service portals
• Respond and log reviews from consumer reporting sites (BBB, Yelp.com, Consumer A airs, etc.)
• Maintains a positive working environment dedicated to the service of our customers and colleagues
• Review all location policies and work with the Customer Experience Manager, ACE Brand team, and the location contact to reduce/prevent a negative customer experience, as needed.
• Monitor satisfaction scores daily and use data provided by satisfaction sources to evaluate location performance
• Assist Customer Experience Manager with sending out reports to internal ACE employees and locations

Measureable Objectives
• Incident responded to and closed within 72 hours from the date received
• Incident SLA of at least 80%
• Overall Customer Satisfaction score of at least 65%

Company Description

We help independent rental car business owners connect the dots of big data and unlock their business potential. We give our partners from around the world the services, distribution, accessibility, and tools they need to be cutting edge, so that they can focus on what really matters: the customer experience.