Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements
while deliveringย excellent customer service.ย
Pay Range:ย $17.00 - $22.50 / hour
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Primary Responsibilities:ย Provide customer service for Rent-A-Car reservations and walk-ins. ย Inform customers of the rental policy and answer any questions regarding the services.
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Percent Time Spent
ย
Essential Functions
30%
Handle customer inquiries such as availability and cost of vehicles.
30%
Process and complete rental, sale of rent-a-car and optional products.
30%
Resolve and report any concerns and issues, as well as assist with emergency situations.
10%
Basic Revenue tracking and marketing data processing for daily report.
Other Duties:
- Attend meetings, training classes, as needed.
- Perform any other multi-task duties within company as assigned by General Manager
Knowledge, Skills and Abilities:
- High school graduate;
- Possess at least one (1) year customer service experience.
- Able to speak, write, and read in English and Japanese.
- Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
- Possess valid Hawaii drivers license, with clean abstract
Working Conditions:
Working Hours
- Normal business hours: ย 7:00am - 6:30pm, Sunday โ Saturday, including holidays;
- Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
- Travel between various locations by on foot/vehicle. ย Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.
ย Physical and Mental Demands:
- Able to work cooperatively with others and deal constructively with conflict;
- Able to exercise self-control and handle stressful situations;
- Able to work with alertness, attention to detail, and handle multiple tasks.
- Able to process information quickly to assist staff in other areas.
- Constant โ vision, hearing;
- Frequent โ lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
- Occasional โ pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
- Seldom โ pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
- Not applicable โ carrying more than 50 pounds.
Communication Demands:
- Constant โ requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers,ย training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
- Frequent โ requires responding to written or verbal requests of vendors, visiting/working at different work sites.
- Seldom โ requires receiving training/giving verbal instructions;
- Not applicable โ supervising others.
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