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Ace Rent A Car Jobs in Minnesota (NOW HIRING)

Walser

ACE Minneapolis Shuttle Driver

Minneapolis, MN · On-site

$16.37/hr

Join ACE Rent-A-Car Join ACE Rent-A-Car, a leading global rental agency with 300+ locations worldwide. Our MSP Airport location is proudly operated by the Walser Automotive Group, a Minnesota-based ...

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Ace Rent A Car information

What are some common challenges faced by customer service agents at Ace Rent A Car, and how can these be managed effectively?

Customer service agents at Ace Rent A Car often encounter challenges such as managing high customer volumes during peak travel periods, handling difficult customer situations, and navigating booking or vehicle availability issues. To manage these effectively, agents are trained to stay organized, communicate clearly, and remain calm under pressure. Leveraging support from teammates and using company systems efficiently also helps to resolve issues quickly and maintain customer satisfaction. Continuous training and feedback from supervisors further support agents in overcoming these challenges.

What is Ace Rent A Car?

Ace Rent A Car is an international car rental company that provides a variety of vehicles for short-term and long-term rental needs. Founded in 1966, Ace operates through a network of independently owned and operated locations around the world. The company offers competitive pricing, a wide selection of vehicles, and loyalty rewards programs. Customers can book vehicles online or at physical locations, making it a convenient choice for travelers and local renters alike.

What is the difference between Ace Rent A Car vs Car Rental Agent?

AspectAce Rent A CarCar Rental Agent
Required CredentialsDriver's license, customer service skillsDriver's license, customer service skills
Work EnvironmentRental locations, customer-facingRental counters, customer service desks
Industry UsageCar rental companies, travel industryRental companies, travel agencies

Both roles involve customer service and require a valid driver's license. Ace Rent A Car is a specific car rental company, while a Car Rental Agent is a job title for employees working at rental locations. The main difference is that Ace Rent A Car is a brand, whereas Car Rental Agent describes a position within various rental companies. Understanding this distinction helps job seekers target the right opportunities within the car rental industry.

What are the key skills and qualifications needed to thrive as a car rental agent at Ace Rent A Car?

To thrive as a Car Rental Agent at Ace Rent A Car, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and a professional demeanor help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficient transactions, and smooth daily operations in a fast-paced rental environment.
What are popular job titles related to Ace Rent A Car jobs in Minnesota? For Ace Rent A Car jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Ace Rent A Car jobs in Minnesota look for? The top searched job categories for Ace Rent A Car jobs in Minnesota are:
What cities in Minnesota are hiring for Ace Rent A Car jobs? Cities in Minnesota with the most Ace Rent A Car job openings:
Ace Rent A Car jobs near you
Infographic showing various Ace Rent A Car job openings in Minnesota as of August 2026, with employment types broken down into 45% Full Time, 50% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution.

Ace Rent A Car: Minneapolis Shift Supervisor

Walser Automotive Group

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Join ACE Rent-A-Car, a leading global rental agency with 300+ locations worldwide. Our MSP Airport location is proudly operated by the Walser Automotive Group, a Minnesota-based, family-owned company committed to excellence, efficiency, and outstanding customer care.
Compensation: 20.00 + Incentives
What You'll Do:
  • Perform all duties of the Rental Agents, Management Trainee and Management Assistant regarding customer service
  • Evaluate employee performance for customer service and sales issues and provide employee supervision and direction through hands on training and coaching
  • Provide input to the Branch Manager for employee performance reviews and maintain reports on performance and documentation of employee events
  • Handle employee scheduling and cover necessary shortage
  • Handle customer complaints to conclusion and satisfaction of the customer and company
  • Follow up on overdue rentals
  • Look for and repair or report any unsafe working conditions
  • Evaluate office appearance daily from "curb to counter" and implement necessary cleaning or repairs
  • All other duties, tasks and/or projects as assigned
  • Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:
  • Must be at least 18 years of age
  • Associate's degree required or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
  • Excellent customer service - friendly, attentive and responsive
  • Ability to work independently and as a member of a team. Team player attitude is a must
  • Strong interpersonal and telephone skills to work effectively with co-workers and external agencies
  • Good mathematical skills including ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Physical ability including walking, climbing; stooping; standing; kneeling; sitting; reaching; lifting/carrying at least 50 pounds frequently and at least 100 pounds occasionally
  • Ability to learn new software programs
  • Must be able to work a flexible schedule including day, evening, and weekend hours
  • Must have a valid driver's license with an acceptable driving record

What's In It For You?
  • Paid Time Off (PTO) - Take time to relax, spend with family, or enjoy personal time away
  • Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
  • Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
  • Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
  • Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
  • Employee Discounts: Enjoy exclusive employee discounts across products and services.
  • Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
  • Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
  • Employee Assistance Program (EAP) - Support for personal and professional challenges
  • Referral Program - Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

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